Home Jobs Master Tech GFO
Back to Jobs

Master Tech GFO - Job Opportunity at Unisys

Bengaluru, India
Full-time
Senior
Posted: August 1, 2025
On-site
USD 45,000 - 65,000 per year. Given Bengaluru's position as a major IT services hub with lower cost structures compared to Western markets, this senior-level technical leadership role would typically command a competitive salary within the Indian market context. The role's extensive experience requirements and team leadership responsibilities suggest positioning in the upper tier of technical management roles in the region.

Key Responsibilities

Lead cross-functional teams in delivering comprehensive Global Field Operations services, ensuring seamless integration across all client touchpoints and field service interactions to drive operational excellence
Manage mission-critical incident response and service request workflows through Unisys Dispatch Field Force Management system, serving as the primary orchestrator for complex technical operations
Function as the senior escalation point for high-impact technical challenges, providing expert resolution strategies that minimize business disruption and maintain service level agreements
Architect and implement strategic approaches leveraging deep business and technical expertise to achieve operational objectives and exceed client expectations
Drive continuous process improvement initiatives for both client-facing services and internal Global Field Operations applications, enhancing efficiency and service quality
Oversee the development, approval, and implementation of comprehensive process documentation and ticketing systems, ensuring accuracy and currency of all operational documentation
Design and deliver advanced training programs and orientation curricula for new team members, establishing knowledge transfer frameworks that accelerate competency development
Champion the adoption of new processes and procedures across the organization, ensuring consistent implementation and adherence to operational standards

Requirements

Education

High School Diploma or GED required

Experience

Generally, 7+ years' experience in area of responsibility

Required Skills

Global Field Operations management Critical incident management Field Services coordination Process improvement Technical documentation Training and development Team leadership

Certifications

May require technical certification or Associate Degree
Advertisement
Ad Space

Sauge AI Market Intelligence

Industry Trends

The global field services market is experiencing significant transformation driven by IoT integration, predictive maintenance technologies, and AI-powered service optimization, creating demand for senior technical leaders who can bridge traditional field operations with emerging digital technologies. Organizations are increasingly seeking professionals who can manage hybrid service delivery models that combine on-site technical expertise with remote monitoring and support capabilities. Enterprise IT services companies are consolidating field operations into centralized global delivery models to achieve cost efficiencies and standardized service quality, requiring experienced professionals who can orchestrate complex multi-regional service networks and manage diverse stakeholder relationships across different time zones and cultural contexts. The shift toward outcome-based service contracts and SLA-driven performance metrics is creating demand for technical leaders who can translate operational activities into measurable business value, requiring deep understanding of both technical service delivery and business impact measurement frameworks.

Role Significance

Typically manages teams of 15-30 field technicians and service coordinators across multiple geographic regions, with indirect influence over larger cross-functional teams including dispatch operations, client relationship managers, and technical specialists. The global nature of the role suggests coordination responsibilities across multiple time zones and service delivery teams.
This is a senior-level technical leadership position evidenced by the requirement for 7+ years of experience, team leadership responsibilities, and role as primary escalation point for critical issues. The position carries significant operational accountability and requires strategic thinking combined with hands-on technical expertise, positioning the role as a bridge between mid-level technical staff and executive management.

Key Projects

Implementation of next-generation field service management platforms that integrate IoT sensors, predictive analytics, and mobile workforce optimization to reduce response times and improve first-time fix rates Development of global service standardization initiatives that harmonize processes, tools, and performance metrics across diverse regional operations while maintaining local market responsiveness Leadership of critical client migration projects involving complex infrastructure transitions, requiring coordination of multiple technical teams and stakeholder management across enterprise client organizations

Success Factors

Exceptional crisis management and problem-solving capabilities, particularly the ability to rapidly assess complex technical situations, coordinate multiple response teams, and communicate effectively with both technical staff and executive stakeholders during high-pressure incidents Strong process optimization mindset combined with change management skills, enabling the identification of operational inefficiencies and successful implementation of improved workflows while managing resistance and ensuring adoption across diverse team structures Advanced stakeholder management abilities spanning technical teams, client organizations, and internal business units, requiring the capability to translate technical concepts into business impact terms and align diverse interests toward common operational objectives

Market Demand

Moderate to High. The increasing complexity of global IT infrastructure and the continued growth of outsourced field services create consistent demand for experienced technical operations leaders, particularly in major IT services hubs like Bengaluru where companies establish global delivery centers.

Important Skills

Critical Skills

Incident management and crisis response capabilities are absolutely essential given the role's function as primary escalation point for critical issues, requiring the ability to rapidly coordinate multiple technical teams while maintaining clear communication with stakeholders during high-stress situations that directly impact client operations and business continuity Process improvement and documentation skills are fundamental to the role's success, as the position requires continuous optimization of field operations workflows while ensuring knowledge transfer and consistency across global service delivery teams operating in different regulatory and cultural contexts Team leadership and training development abilities are crucial for managing distributed technical teams and ensuring consistent service quality, requiring the capability to mentor technical professionals, design effective training programs, and foster collaborative relationships across diverse organizational structures

Beneficial Skills

Project management certification and methodologies would enhance the ability to lead complex service improvement initiatives and client implementation projects, providing structured approaches to managing multiple stakeholders and technical workstreams across extended timelines ITIL or other service management framework expertise would provide valuable context for optimizing field service processes within broader IT service management practices, enabling better integration with client IT organizations and industry best practices Cloud technologies and IoT platform familiarity would position the role holder for emerging field service trends involving remote monitoring, predictive maintenance, and hybrid service delivery models that combine on-site technical support with digital service capabilities

Unique Aspects

The role combines traditional field services management with emerging digital operations technologies, requiring expertise in both hands-on technical support and modern service management platforms, positioning the role at the intersection of legacy IT operations and next-generation service delivery models
Global Field Operations scope provides exposure to diverse technical environments, regulatory requirements, and client expectations across multiple geographic markets, offering accelerated professional development through complex problem-solving and cross-cultural leadership experiences
Direct integration with Unisys Dispatch Field Force Management system suggests involvement in proprietary technology platforms and processes, providing specialized expertise that is valuable both within Unisys and potentially transferable to other enterprise service organizations

Career Growth

Career progression to director-level roles typically occurs within 3-5 years for high-performing individuals who demonstrate consistent operational excellence and strategic thinking capabilities. The global nature of this role provides excellent visibility to senior leadership and exposure to diverse operational challenges that accelerate leadership development.

Potential Next Roles

Global Field Operations Director positions overseeing multiple geographic regions and service lines, typically involving P&L responsibility and strategic planning for field service organizations Client Services Executive roles focusing on major account management and service delivery strategy for enterprise clients, combining technical expertise with business development responsibilities Service Delivery Practice Lead positions in consulting organizations, designing and implementing field service optimization strategies for multiple client organizations across various industries

Company Overview

Unisys

Unisys Corporation is a global information technology consulting and services company founded in 1986, specializing in digital transformation, cloud services, and enterprise computing solutions. The company serves clients across government, financial services, and commercial sectors, with a particular focus on mission-critical systems and security-focused solutions. Unisys has established significant global delivery capabilities with major operations centers in key markets including India, where they leverage local talent for both domestic and international service delivery.

Unisys operates as a mid-tier player in the global IT services market, competing with larger firms like IBM, Accenture, and Cognizant while maintaining specialized expertise in legacy system modernization and high-security environments. The company has undergone significant transformation in recent years, focusing on higher-value consulting and cloud services while optimizing traditional infrastructure services delivery.
Bengaluru represents a strategic location for Unisys's global delivery model, serving as a major hub for technical support, field operations coordination, and service delivery across Asia-Pacific and global markets. The facility typically supports both Indian domestic clients and international operations, providing cost-effective technical expertise while maintaining global service standards and compliance requirements.
Unisys emphasizes a collaborative, process-driven work environment with strong focus on client service excellence and operational discipline. The company culture typically values technical expertise, problem-solving capabilities, and cross-functional collaboration, with emphasis on continuous learning and adaptation to evolving technology landscapes. The global nature of operations requires comfort with diverse cultural contexts and flexible working arrangements.
Advertisement
Ad Space
Apply Now

Data Sources & Analysis Information

Job Listings Data

The job listings displayed on this platform are sourced through BrightData's comprehensive API, ensuring up-to-date and accurate job market information.

Sauge AI Market Intelligence

Our advanced AI system analyzes each job listing to provide valuable insights including:

  • Industry trends and market dynamics
  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

This integration of reliable job data with AI-powered analysis helps provide you with comprehensive insights for making informed career decisions.