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Member Experience & Program Specialist - Job Opportunity at Ohana Days LLC

Oceanside, USA
Full-time
Mid-level
Posted: May 7, 2025
On-site
USD 75,000-90,000 per year

Benefits

Comprehensive healthcare package with medical, dental, and vision coverage indicating strong employee wellness focus
401(k) matching demonstrating investment in long-term employee financial security
Flexible schedule offering work-life balance advantages
Professional development opportunities implied by role responsibilities

Key Responsibilities

Lead strategic member engagement and program development through conducting facility tours and managing intake processes
Drive service quality through development and implementation of person-centered support plans
Manage cross-functional collaboration to ensure program effectiveness and member progress
Oversee documentation and compliance requirements while maintaining high service standards
Direct family communication and support initiatives to ensure optimal program outcomes

Requirements

Education

Bachelor's degree in human services, psychology, special education, nursing, or related field (Master's preferred)

Experience

Prior experience in person-centered planning and case coordination required

Required Skills

Person-centered planning expertise Clinical documentation proficiency Strong organizational and communication abilities Care coordination experience Medication administration capability

Certifications

Medication administration certification (or willingness to obtain)
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Sauge AI Market Intelligence

Industry Trends

The adult day program sector is experiencing significant growth due to increasing demand for specialized support services for neurodivergent adults and those with complex needs. This trend is particularly evident in California, where community-based care models are gaining prominence. There's a growing emphasis on person-centered care approaches in disability services, with programs increasingly focusing on individualized goal setting and progress tracking. Technology integration in care coordination, exemplified by the use of platforms like Therap, is becoming standard in the industry, indicating a shift toward data-driven program management.

Salary Evaluation

The offered salary range of $75,000-90,000 is competitive for the role and location, slightly above median for similar positions in Southern California. This reflects the specialized nature of the position and the comprehensive responsibility scope.

Role Significance

Typically operates within a team of 5-8 direct service staff, coordinating with multiple stakeholders including families, specialists, and program administrators.
Mid-level position with significant program impact and family liaison responsibilities, requiring both operational and clinical expertise.

Key Projects

Implementation of person-centered service plans and progress monitoring systems Development of family engagement and communication protocols Program quality improvement initiatives Staff training and development programs

Success Factors

Strong balance of clinical knowledge and interpersonal skills Ability to maintain program quality while managing multiple stakeholder relationships Effective documentation and compliance management while prioritizing person-centered care Leadership capability in program development and staff guidance

Market Demand

High demand with growing market needs, particularly in specialized adult care services. The role combines program management with direct service coordination, making it increasingly valuable in the expanding disability services sector.

Important Skills

Critical Skills

Person-centered planning expertise is essential for program effectiveness and regulatory compliance Documentation and systems management skills crucial for program operation and quality assurance Strong interpersonal and communication abilities necessary for stakeholder management

Beneficial Skills

Background in behavioral health or special education Experience with quality assurance processes Knowledge of adult learning principles Familiarity with healthcare regulations and compliance requirements

Unique Aspects

Integration of clinical expertise with program management responsibilities
Focus on both individual member success and program-wide quality
Emphasis on family engagement and collaborative care approaches
Balanced approach to documentation and relationship-building

Career Growth

2-4 years in role typically required before advancement to senior program management positions

Potential Next Roles

Program Director Clinical Services Manager Regional Program Coordinator Quality Assurance Director

Company Overview

Ohana Days LLC

Ohana Days LLC appears to be a specialized provider of adult day services focusing on high-quality, person-centered care for individuals with complex support needs.

Regional provider in Southern California's disability services sector, likely serving a specific market niche with specialized programming.
Established presence in Oceanside area with potential for regional expansion given the growing market demand.
Emphasizes professional development, work-life balance, and comprehensive employee support as evidenced by benefits package and program structure.
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