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MI Analyst - Job Opportunity at American Express Global Business Travel

United Kingdom
Full-time
Mid-level
Posted: July 19, 2025
Remote
£35,000 - £50,000 per year based on mid-level experience requirements, UK market standards for business intelligence roles, and American Express GBT's position as a premium employer in the corporate travel sector. The role's strategic importance and requirement for specialized travel industry knowledge typically commands above-average compensation within the analytics field.

Benefits

Comprehensive flexible benefits package tailored to UK market standards starting from day one, providing immediate financial protection and wellness support
Health and welfare insurance plans offering extensive medical coverage that reduces personal healthcare costs and provides peace of mind
Robust retirement programs with employer contributions that accelerate long-term wealth building compared to basic pension schemes
Progressive parental leave and adoption assistance policies that support work-life integration during major life transitions
Dedicated wellbeing resources extending to immediate family members, creating a support ecosystem that enhances overall quality of life
Exclusive weekly travel deals from major providers covering flights, hotels, cruises, and car rentals, delivering significant savings on personal travel
Access to over 20,000 professional development courses on demand, providing competitive advantage in skill advancement without additional cost
Priority consideration for internal job openings, creating accelerated career progression opportunities within a global organization
Global inclusion groups fostering professional networking and career development through shared identity and initiative-based communities

Key Responsibilities

Serve as the primary strategic contact for management information travel data report production, driving critical business intelligence that shapes client travel program decisions and operational efficiency
Execute quality assurance and process optimization by ensuring reports meet strategic objectives and challenging existing methodologies to drive continuous improvement
Lead custom analytics development by creating new reports and modifying existing frameworks to meet evolving client requirements and market demands
Deliver strategic insights through comprehensive data analysis, identifying trends and patterns that directly impact client ROI and travel program effectiveness
Maintain data integrity and consistency across global reporting systems by managing MI profile configurations, ensuring reliable business intelligence for multinational operations
Drive proactive data quality initiatives through continuous monitoring and cross-departmental collaboration, preventing costly data errors and maintaining client trust
Provide subject matter expertise for high-impact data projects, contributing specialized knowledge that influences product development and client solutions
Enable strategic business development by supporting account managers with data-driven insights for client planning meetings and presentations
Contribute to strategic business review processes, providing analytical foundation for organizational strategy and structural optimization decisions
Execute direct client engagement as a trusted advisor, building relationships that enhance client retention and satisfaction through expert consultation
Transform complex data landscapes into actionable business intelligence using analytical and creative approaches that drive executive decision-making
Deliver results-oriented outcomes through effective time management and urgency-driven execution, meeting critical SLAs that impact client relationships
Achieve performance excellence by maintaining productivity standards and customer satisfaction metrics that contribute to overall business success
Provide strategic consultation on MI reporting tools and functionality to both internal teams and external clients, driving adoption and maximizing tool ROI
Lead collaborative initiatives with global teams around reporting requirements and mapping strategies, ensuring alignment with international business objectives

Requirements

Education

Bachelor's degree or equivalent experience where course work could include statistics, travel, business administration, finance, decision sciences, economics, and mathematics. Candidates with Masters or equivalent experience preferred.

Experience

Solid experience in data reporting & analytics that requires a consultative approach, travel industry preferred.

Required Skills

Understanding of business travel data, tools, and process flows Strong data analysis background, ability to integrate data, correlate and find data trends Ability to deal with ambiguity and present/discuss work results in a compelling manner Good problem-solving, organizational and project management skills Advanced knowledge of Microsoft Office software such as Excel, Access, PowerPoint, Word Experience with Alteryx, Tableau, SQL and similar software is preferred Quick learner, energetic, curious, creative, and proactive Excellent time management skills required – including ability to set priorities and work in a fast paced, multi-project environment Great team player, flexibility/ability to adapt in a dynamic environment Proven ability to collaborate across functions and teams Excellent communication (written and oral) and interpersonal skills Willingness to work flexible hours, including those needed to support customers in other regions
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Sauge AI Market Intelligence

Industry Trends

The corporate travel industry is experiencing a digital transformation renaissance, with companies increasingly investing in advanced analytics platforms and business intelligence tools to optimize travel spend and enhance traveler experience. This shift is driving unprecedented demand for MI Analysts who can bridge the gap between complex travel data and strategic business decisions, particularly as organizations seek to maximize ROI on their travel investments while maintaining duty of care obligations. Post-pandemic travel recovery has created a new paradigm where data-driven decision making is no longer optional but essential for corporate travel programs. Organizations are demanding more sophisticated reporting capabilities, real-time insights, and predictive analytics to navigate volatile travel markets, supplier disruptions, and changing traveler preferences. This trend is elevating the strategic importance of MI Analyst roles from operational support to business-critical positions. The integration of artificial intelligence and machine learning in travel analytics is reshaping the competitive landscape, with companies like American Express GBT investing heavily in proprietary data platforms and analytical capabilities. This technological evolution is creating opportunities for MI Analysts to work with cutting-edge tools while simultaneously requiring continuous upskilling to remain competitive in an increasingly sophisticated market environment.

Role Significance

Typically operates within a Customer Analytics team of 8-15 professionals, reporting to a Senior Manager or Director of Analytics, with potential oversight of junior analysts or interns. The role involves extensive cross-functional collaboration with account management, operations, and technology teams across multiple global regions.
This mid-level position represents a crucial bridge between operational data management and strategic business intelligence, requiring 3-5 years of relevant experience and offering significant influence over client relationships and business outcomes. The role combines individual contributor responsibilities with advisory functions, positioning the analyst as a trusted expert within both internal teams and client organizations.

Key Projects

Implementation of advanced analytics dashboards for Fortune 500 clients requiring custom data integration and visualization solutions Development of predictive models for travel spend forecasting and supplier performance optimization Leading data quality improvement initiatives that impact global reporting accuracy and client satisfaction Creation of automated reporting solutions that reduce manual effort while enhancing analytical depth and insight generation

Success Factors

Developing deep expertise in travel industry data structures and business processes, which creates significant barriers to entry for competitors and enhances long-term career security within the specialized corporate travel analytics field. Building strong consultative relationships with clients and internal stakeholders through exceptional communication skills and the ability to translate complex data insights into actionable business recommendations that drive measurable outcomes. Maintaining technical proficiency across multiple analytical platforms while staying current with emerging technologies and methodologies in business intelligence, ensuring continued relevance in a rapidly evolving technological landscape. Demonstrating proactive problem-solving capabilities and the ability to work effectively under pressure in a client-service environment where data accuracy and timely delivery directly impact customer satisfaction and retention.

Market Demand

High demand driven by digital transformation initiatives across the corporate travel industry, increasing regulatory requirements for travel data management, and the critical need for data-driven decision making in post-pandemic travel program optimization.

Important Skills

Critical Skills

Advanced Excel and database management skills are fundamental to success in this role, as they enable efficient data manipulation, analysis, and reporting across large datasets that form the foundation of client insights and business recommendations. Proficiency in these tools directly correlates with productivity and accuracy in daily responsibilities. Strong analytical thinking and problem-solving capabilities are essential for identifying data trends, resolving complex data quality issues, and developing innovative solutions to client challenges. These skills differentiate high-performing analysts from those who merely execute routine reporting tasks. Exceptional communication and presentation skills are crucial for translating technical analytical findings into compelling business narratives that drive client decision-making. The ability to present complex information clearly and persuasively directly impacts client satisfaction and retention. Project management and time management capabilities are critical given the fast-paced, multi-client environment with strict SLAs and competing priorities. Success requires the ability to manage multiple concurrent projects while maintaining quality standards and meeting deadlines.

Beneficial Skills

SQL, Tableau, and Alteryx proficiency represents the next level of technical sophistication that enables more advanced analytical capabilities and positions analysts for senior roles requiring complex data manipulation and visualization skills. Travel industry knowledge and understanding of corporate travel processes provide competitive advantages in client interactions and analytical insights, creating opportunities for specialized career paths within the growing travel technology sector. Cross-cultural communication skills and global business awareness are increasingly valuable given the international nature of corporate travel management and the need to support clients across diverse geographical markets and cultural contexts.

Unique Aspects

Direct client interaction opportunities that are rare in traditional business intelligence roles, providing valuable consulting experience and relationship-building skills that enhance long-term career prospects
Access to proprietary travel industry datasets and analytical platforms that provide unique insights into global business travel patterns and market dynamics
Integration with American Express's broader financial services ecosystem, offering potential career mobility across multiple business lines and industries
Emphasis on flexible working arrangements and global collaboration, reflecting progressive workplace policies that enhance work-life integration

Career Growth

Typical progression to senior individual contributor roles occurs within 2-4 years, with management opportunities available within 4-6 years for high performers who demonstrate leadership capabilities and strategic thinking.

Potential Next Roles

Senior MI Analyst or Lead Business Intelligence Analyst within 2-3 years, taking on larger client portfolios and mentoring responsibilities Customer Analytics Manager or Reporting Manager, leading analytical teams and driving strategic initiatives across multiple client relationships Business Intelligence Consultant or Client Success Manager, focusing on strategic advisory services and new business development Data Science roles within travel technology companies, leveraging specialized industry knowledge to develop innovative analytical products

Company Overview

American Express Global Business Travel

American Express Global Business Travel represents one of the world's largest and most sophisticated corporate travel management companies, operating as a joint venture between American Express and a consortium of investors. The organization manages travel programs for multinational corporations, government entities, and large organizations worldwide, leveraging advanced technology platforms and global supplier relationships to deliver comprehensive travel solutions.

As a market leader in corporate travel management, American Express GBT competes directly with industry giants like BCD Travel, Carlson Wagonlit Travel, and Egencia, while maintaining competitive advantages through American Express brand recognition, extensive global network, and significant investments in proprietary technology and analytics platforms.
The UK operation represents a critical European hub for American Express GBT, serving as a regional center for analytics and reporting services that support clients across EMEA markets. This positioning provides employees with exposure to diverse international business practices and opportunities for global career mobility within the organization.
The organization emphasizes innovation, collaboration, and professional development within a results-oriented environment that values diversity and inclusion. The company culture balances entrepreneurial thinking with the stability and resources of a large multinational corporation, creating opportunities for meaningful impact on both client success and industry evolution.
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