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MIS Executive - Job Opportunity at Al-Futtaim Group

UAE, United Arab Emirates
Full-time
Mid-level
Posted: June 16, 2025
On-site
AED 120,000 - 180,000 per year (USD 32,000 - 49,000). This range reflects mid-level MIS executive compensation in the UAE automotive sector, considering Al-Futtaim's market position as a premium employer, the role's strategic importance in aftersales operations, and the requirement for advanced analytics platform expertise in a high-growth EV market environment.

Benefits

Opportunity to work with a diversified regional conglomerate with 90+ years of market presence across automotive, financial services, real estate, retail and healthcare sectors
Exposure to over 200 world-class brands and international business partnerships spanning Middle East, Asia and Africa
Professional development in a fast-paced automotive EV aftersales environment with emerging technology focus
Access to advanced analytics platforms and enterprise-level technology stack including SAP, Alteryx, Tableau, and DataBricks

Key Responsibilities

Drive strategic business decisions through comprehensive aftersales performance analytics, delivering critical daily, weekly, and monthly reports that directly impact operational efficiency and revenue optimization across multiple business units
Lead annual target setting initiatives by providing essential base data analysis that shapes strategic planning, performance forecasting, and corporate budgeting decisions at executive level
Manage enterprise-wide aftersales KPI database infrastructure to support multi-million dollar forecasting and budgeting activities across regional operations
Develop and execute high-value corporate pricing strategies for major deals and tenders, directly influencing competitive positioning and market share growth
Ensure operational excellence through precision pricing management of service contracts, maintaining commercial alignment and profitability across diverse automotive brand portfolios
Provide executive-level business intelligence through ad-hoc analytical reports that support critical management decisions and strategic initiatives
Lead technical support operations for branch service networks, ensuring seamless system functionality and operational continuity across regional locations
Serve as primary Service Desk liaison for Service Contracts, managing frontline support operations that directly impact customer satisfaction and retention

Requirements

Education

Degree Holder. Master Degree will be advantage

Experience

Mid-level experience required based on strategic responsibilities and senior stakeholder interaction

Required Skills

Commercial acumen, clear strategic thinking, and ability to create buy-in and influence at a senior level Strong data analytical, evaluation and interpretation skills Target oriented and drive to exceed demanding challenges Stakeholder management skills with the ability to communicate and interact with officials at all levels Proficiency in SAP, Alteryx, Tableau, DataBricks, and extensive MS Office knowledge (Excel and Power BI) Analytical, focused, task-oriented, with strong communication and teamwork skills
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Sauge AI Market Intelligence

Industry Trends

The automotive aftermarket industry is experiencing unprecedented digital transformation, with companies investing heavily in data analytics platforms and business intelligence systems to optimize service operations and customer retention strategies. This shift is creating significant demand for MIS professionals who can bridge traditional automotive expertise with advanced analytics capabilities. Electric vehicle adoption in the Middle East is accelerating rapidly, driven by government initiatives and changing consumer preferences, creating new complexities in aftersales service management that require sophisticated data analysis and pricing strategies to maintain profitability across traditional and EV service portfolios. Regional automotive distributors are consolidating their technology stacks to create unified data ecosystems, emphasizing the critical importance of professionals who can work across multiple enterprise platforms like SAP, Tableau, and emerging tools like DataBricks to deliver comprehensive business intelligence solutions.

Role Significance

Typically manages relationships with 15-25 branch service staff while reporting directly to Head of Aftersales, indicating a matrix management structure with significant cross-functional collaboration and stakeholder management responsibilities.
This is a strategically important mid-level position that serves as a critical bridge between operational execution and executive decision-making, with direct influence on pricing strategies, performance management, and system optimization across a multi-billion dollar regional automotive operation.

Key Projects

Implementation of integrated analytics dashboards for real-time aftersales performance monitoring across multiple countries and brands Development of dynamic pricing models for service contracts that optimize profitability while maintaining competitive market positioning Creation of comprehensive KPI frameworks that align branch-level operations with corporate strategic objectives and annual target achievement

Success Factors

Mastery of advanced analytics platforms combined with deep understanding of automotive aftersales business models, enabling translation of complex data insights into actionable strategic recommendations that drive revenue growth and operational efficiency Exceptional stakeholder management capabilities that facilitate effective communication between operational teams, branch management, and executive leadership, ensuring alignment on strategic priorities and seamless execution of business intelligence initiatives Strong commercial acumen with ability to balance analytical rigor with practical business considerations, particularly in developing pricing strategies that optimize profitability while maintaining competitive positioning in diverse regional markets

Market Demand

High demand driven by digital transformation in automotive aftersales, EV market expansion, and the critical need for data-driven decision making in competitive regional markets

Important Skills

Critical Skills

Advanced analytics platform proficiency (SAP, Tableau, DataBricks) is absolutely essential as these tools form the foundation of all strategic reporting and business intelligence activities, with the company's investment in this technology stack indicating long-term commitment to data-driven decision making across all operational areas. Commercial acumen and strategic thinking capabilities are paramount given the role's direct involvement in pricing strategy development and executive-level stakeholder management, requiring ability to translate complex analytical insights into actionable business recommendations that drive revenue growth and competitive positioning. Stakeholder management and senior-level communication skills are critical for success, as the role requires regular interaction with branch managers, executive leadership, and cross-functional teams across multiple countries, demanding exceptional ability to influence and align diverse stakeholders around strategic priorities.

Beneficial Skills

Master's degree in business, analytics, or related field would provide significant advantage given the strategic nature of the role and career progression opportunities within the organization Experience with automotive industry KPIs and aftersales business models would accelerate onboarding and enable immediate contribution to strategic initiatives Knowledge of EV market dynamics and emerging mobility trends would position the candidate as a valuable contributor to the company's transformation initiatives and future growth strategies

Unique Aspects

Rare opportunity to work at the intersection of traditional automotive expertise and emerging EV technology within one of the region's most established and diversified business groups
Exposure to comprehensive enterprise technology stack including advanced analytics platforms (Alteryx, Tableau, DataBricks) typically found only in fortune 500 companies
Strategic positioning within aftersales operations that directly impacts multi-brand portfolio performance across diverse regional markets and customer segments
Integration of commercial pricing strategy with operational analytics, providing comprehensive business development experience beyond traditional MIS roles

Career Growth

3-5 years to senior management positions, with accelerated progression possible given the rapid growth of EV market and digital transformation initiatives in the region

Potential Next Roles

Head of Business Intelligence - Automotive Aftersales, leading enterprise-wide analytics strategy and team management Regional Aftersales Operations Manager, transitioning from analytics support to direct operational leadership Corporate Strategy Analyst, leveraging automotive industry expertise in broader strategic planning roles

Company Overview

Al-Futtaim Group

Al-Futtaim Group represents one of the Middle East's most established and diversified business conglomerates, with over 90 years of market presence and strategic partnerships with more than 200 global brands. The organization's automotive division serves as the regional hub for iconic brands including Toyota, Lexus, Honda, and emerging EV portfolios, positioning it at the forefront of the region's automotive transformation.

Market leader in regional automotive distribution with dominant presence across 10 countries, leveraging scale advantages and brand portfolio diversity to maintain competitive superiority in both traditional and emerging EV markets throughout Middle East, Asia, and Africa.
The UAE headquarters location provides strategic access to the region's most dynamic automotive market, with significant exposure to government EV initiatives, smart city developments, and the convergence of traditional automotive excellence with cutting-edge mobility solutions.
Large enterprise environment characterized by structured processes, cross-functional collaboration, and emphasis on operational excellence, with increasing focus on innovation and digital transformation as the company adapts to EV market dynamics and evolving customer expectations.
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