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Nurse Manager - Medical Call Center - Job Opportunity at Call 4 Health

Remote, US
Full-time
Senior
Posted: February 28, 2025
Remote
USD 97,000 per year

Benefits

Comprehensive healthcare package including medical, dental, and vision coverage
Competitive 401(k) retirement plan
Professional liability insurance coverage
Generous PTO and holiday package
Remote work flexibility with equipment provision
Structured onboarding and continuous training programs
Performance-based incentive opportunities
Employee referral bonus program

Key Responsibilities

Strategic oversight of medical call center operations with focus on patient care quality and regulatory compliance
Development and implementation of operational protocols to optimize service delivery and patient outcomes
Leadership and mentorship of nursing staff including performance management and professional development
Quality assurance program management and compliance monitoring
Cross-functional collaboration with technical teams and stakeholders
Strategic reporting and analysis of operational metrics and KPIs
Crisis management and escalation resolution
Client relationship management and service level agreement maintenance

Requirements

Education

Bachelor's Degree in Nursing (BSN) required; Master's in Healthcare Administration (MHA) or Nursing (MSN) preferred

Experience

Minimum of 5 years of Triage experience with at least 2 years in a leadership/managerial role

Required Skills

Strong leadership and team management abilities Excellent communication, interpersonal, and conflict resolution skills Proficiency in call center technology, EMRs, and telehealth platforms Data analysis and performance metrics monitoring Healthcare regulations and HIPAA compliance knowledge

Certifications

Active Registered Nurse (RN) license CPT certification
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Sauge AI Market Intelligence

Industry Trends

Telehealth services are experiencing sustained growth post-pandemic, with a projected CAGR of 24.2% through 2027 Integration of AI and machine learning in triage systems is creating new skill requirements for nursing leadership Increasing focus on mental health support and crisis management in remote care settings Growing emphasis on data-driven decision making in healthcare operations

Salary Evaluation

Market rate for this position typically ranges from USD 90,000 to USD 120,000 based on experience and location. The offered salary is competitive but in the lower quartile for senior nursing management roles.

Role Significance

Typically manages 15-25 direct reports in a medical call center environment
Senior leadership position with direct impact on patient care quality and operational efficiency

Key Projects

Implementation of quality assurance programs and clinical guidelines Development of triage protocols and service optimization initiatives Staff training and development programs Technology integration and workflow optimization projects

Success Factors

Strong clinical background combined with operational management expertise Ability to balance quality patient care with operational efficiency Technical adaptability and comfort with virtual healthcare delivery Excellence in remote team management and virtual leadership

Market Demand

High demand position with growing market need due to telehealth expansion and increasing preference for remote healthcare services

Important Skills

Critical Skills

Clinical expertise in triage protocols and emergency response Remote team management and virtual leadership Healthcare technology and EMR systems proficiency Quality assurance and regulatory compliance expertise

Beneficial Skills

Change management experience Project management skills Data analytics and reporting capabilities Crisis management expertise

Unique Aspects

Fully remote leadership position in healthcare, reflecting industry evolution
Combination of clinical expertise with technological proficiency requirements
Focus on both operational efficiency and patient care quality

Career Growth

Typical progression to director-level position within 2-3 years given strong performance and market conditions

Potential Next Roles

Director of Telehealth Operations Chief Nursing Officer Healthcare Operations Director Regional Clinical Services Manager

Company Overview

Call 4 Health

Call 4 Health is a specialized healthcare call center services provider focusing on telehealth and patient support solutions

Mid-sized player in the healthcare support services sector with growing market presence
National coverage with fully remote operational model
Technology-forward environment with focus on work-life balance and professional development
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