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Solution Engineer- AI Business Processes (AI & Sales and Service Solutions)- Norway - Job Opportunity at Microsoft

Dublin, Ireland
Full-time
Senior
Posted: August 25, 2025
Hybrid
EUR 85,000 - 120,000 annually, considering Dublin's competitive tech market, Microsoft's premium compensation structure, and the senior-level nature of this AI-focused solution engineering role. This estimate reflects the high demand for professionals with both technical pre-sales expertise and AI/Dynamics 365 specialization.

Benefits

Flexible hybrid work arrangement allowing up to 50% remote work, providing superior work-life balance compared to traditional on-site roles
Industry-leading comprehensive healthcare coverage that exceeds standard market offerings
Extensive educational resources and professional development programs supporting continuous skill advancement
Employee discounts on Microsoft products and services, providing significant value given the company's diverse portfolio
Robust savings and investment programs including retirement planning and financial wellness benefits
Progressive parental leave policies for both maternity and paternity that surpass many industry standards
Generous paid time off allocation supporting employee wellbeing and retention
Corporate giving programs enabling employees to contribute to meaningful causes with company matching
Extensive networking opportunities through Microsoft's global employee community and professional events

Key Responsibilities

Lead enterprise-level AI transformation initiatives as the primary technical authority, directly influencing C-suite digital strategy decisions and driving multi-million dollar revenue opportunities through sophisticated solution engineering
Architect and execute comprehensive technical win strategies that position Microsoft as the strategic AI partner, translating complex business challenges into compelling technology solutions that secure competitive advantage
Orchestrate high-impact customer engagement experiences including executive workshops and technical demonstrations, showcasing Microsoft's AI capabilities to influence critical business decisions and accelerate deal closure
Drive proof-of-concept initiatives for enterprise accounts, developing detailed technical implementation roadmaps that de-risk customer investments and establish clear pathways to successful deployment
Lead competitive displacement strategies against major industry players, leveraging deep technical expertise to highlight Microsoft's unique AI advantages and overcome technical objections that could block deal progression
Manage strategic partner ecosystem relationships to scale solution delivery capabilities, coordinating complex multi-party engagements that enhance customer value and accelerate time-to-market
Ensure customer success through structured deployment planning and adoption strategies, establishing measurable success criteria that drive consumption growth and long-term account expansion
Maintain expert-level technical proficiency through continuous learning and certification achievements, positioning yourself as a thought leader who can bridge executive business discussions with deep technical implementations
Contribute to organizational knowledge sharing and best practice development, scaling successful methodologies across the global solution engineering community to improve overall win rates

Requirements

Education

Bachelor's Degree in Computer Science, Information Technology, or related field

Experience

5+ years technology-related sales or account management experience OR 4+ years technical pre-sales or technical consulting experience with Bachelor's degree OR 3+ years with Master's degree

Required Skills

5+ years technical pre-sales, technical consulting, or technology delivery experience Solution pre-sales for business applications and/or SaaS-based company Solution pre-sales of complex business application deals requiring orchestration of large, dispersed, virtual teams Solutions pre-sales best practices including discovery, building and crafting solution strategies, value-based selling 4+ years' experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations Deep Understanding of Sales and Service Dynamics 365 solutions like Sales, Customer Service, Contact Center, Customer Insights, Field Service, D365 LOB AI Agents and Low Code offerings like Copilot Studio Expert understanding and 1-2 years' experience selling into Financial Services, Manufacturing, Healthcare, Retail and Government Broad understanding of commercial cloud offerings, ideally including Microsoft's Dynamics 365 offerings

Certifications

MB-280 Customer Experience Analyst MB-230 Customer Service Functional Consultant MB-240 Field Service Functional Consultant PL-200 Power Platform Functional Consultant
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Sauge AI Market Intelligence

Industry Trends

The enterprise AI market is experiencing unprecedented growth with organizations increasingly prioritizing AI-driven business process automation to maintain competitive advantage. Microsoft's positioning in this space, particularly with Dynamics 365 and AI integration, represents a significant market opportunity as companies seek comprehensive platforms rather than point solutions. There is a marked shift toward low-code/no-code solutions in enterprise environments, with Microsoft's Power Platform and Copilot Studio leading this transformation. Organizations are demanding solutions that enable business users to create AI-powered applications without extensive technical expertise, driving demand for solution engineers who can bridge business and technical requirements. The consolidation of sales and service technologies into unified platforms is accelerating, with enterprises seeking to eliminate data silos and create seamless customer experiences. This trend particularly favors Microsoft's integrated approach combining CRM, AI, and productivity tools in a single ecosystem.

Role Significance

Typically operates within a pod structure of 3-5 specialists including Digital AI Business Process Specialists, partner resources, and engineering support. The role involves orchestrating larger virtual teams for complex deals, potentially coordinating 10-15 stakeholders across customer, partner, and Microsoft organizations.
This is a senior individual contributor role with significant autonomy and strategic influence, operating at the intersection of technical expertise and business development. The role requires someone who can engage confidently with C-suite executives while maintaining deep technical credibility with IT leaders, indicating a high-impact position within Microsoft's go-to-market organization.

Key Projects

Leading AI transformation assessments for Fortune 500 companies looking to modernize their sales and service operations through intelligent automation and predictive analytics capabilities Architecting complex multi-workload Dynamics 365 implementations that integrate sales, service, and field operations with AI-powered insights and automation Driving competitive displacement initiatives against established CRM providers by demonstrating superior AI capabilities and platform integration advantages

Success Factors

Deep technical expertise combined with exceptional executive presence, enabling effective communication across all organizational levels from technical implementers to C-suite decision makers Strong competitive intelligence and positioning skills, particularly in understanding how Microsoft's AI capabilities differentiate from Salesforce, Oracle, and other enterprise platforms Proven ability to orchestrate complex enterprise sales cycles involving multiple stakeholders, technical proof points, and lengthy evaluation processes Continuous learning mindset essential for staying current with rapidly evolving AI capabilities and maintaining expert-level certification in Microsoft's expanding technology stack

Market Demand

Very high demand driven by the intersection of enterprise AI adoption, digital transformation initiatives, and the scarcity of professionals with both technical depth in Microsoft's AI stack and proven pre-sales capabilities in complex enterprise environments.

Important Skills

Critical Skills

Dynamics 365 platform expertise is absolutely essential as this forms the core of Microsoft's business application strategy, and deep knowledge enables credible technical discussions and solution architecture. The platform's rapid evolution with AI integration makes continuous learning in this area vital for success. Enterprise pre-sales methodology and complex deal orchestration skills are critical given the multi-million dollar deal sizes and lengthy enterprise sales cycles typical in this market segment. The ability to coordinate diverse stakeholders and maintain momentum through extended evaluation periods directly impacts success. AI and machine learning understanding, particularly as applied to business processes, is increasingly critical as organizations seek to implement intelligent automation and predictive capabilities in their operations. This knowledge differentiates Microsoft's solutions from traditional CRM offerings.

Beneficial Skills

Industry vertical expertise in financial services, healthcare, manufacturing, retail, or government provides significant advantage in understanding specific business challenges and regulatory requirements that influence solution design and competitive positioning Partner ecosystem management skills become increasingly valuable as Microsoft continues to expand its partner-driven go-to-market strategy, requiring solution engineers to effectively coordinate with system integrators and ISV partners Project management and change management capabilities are beneficial given the transformational nature of AI implementations and the need to help customers navigate organizational change associated with new technology adoption

Unique Aspects

This role uniquely combines deep AI expertise with business process optimization, positioning the professional at the forefront of enterprise digital transformation initiatives that are reshaping how organizations operate
The focus on both sales and service domains within Dynamics 365 provides exposure to complete customer lifecycle management, offering broader business understanding than typical single-application roles
Direct engagement with C-suite executives on AI strategy provides exceptional visibility and networking opportunities that can significantly accelerate career development
The role's emphasis on competitive displacement against major enterprise software providers offers valuable experience in high-stakes enterprise sales scenarios

Career Growth

Typical progression to next level within 2-4 years given the rapid growth in AI market and Microsoft's continued expansion in enterprise solutions. High performers may advance more quickly given the competitive talent market.

Potential Next Roles

Principal Solution Engineer or Solutions Architecture roles with expanded technical leadership responsibilities and strategic account ownership Transition to customer-facing roles such as Customer Success Manager or Technical Account Manager for strategic enterprise accounts Management track opportunities including Solution Engineering Manager or Technical Sales Manager positions leading teams of solution engineers Product management roles within Microsoft's AI and Business Applications division, leveraging field experience to influence product direction

Company Overview

Microsoft

Microsoft represents the world's largest software company with a comprehensive technology stack spanning cloud infrastructure, productivity applications, business applications, and artificial intelligence. The company has successfully transformed from a traditional software vendor to a cloud-first, AI-powered platform provider, positioning it uniquely in the enterprise market.

Microsoft holds dominant positions in multiple technology categories and is recognized as a leader in enterprise AI through its Azure AI services, Copilot integration across applications, and comprehensive business application suite. The company competes directly with Salesforce, Oracle, SAP, and Amazon in various enterprise segments.
The Dublin location serves as Microsoft's significant European hub, providing access to EMEA markets and serving as a strategic location for international business development. This position likely supports the broader European market for AI and business process solutions, indicating substantial growth opportunities.
Microsoft has evolved into a growth-mindset organization emphasizing collaboration, inclusion, and continuous learning. The company culture strongly supports professional development, cross-functional collaboration, and innovation, making it an attractive environment for ambitious technology professionals.
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