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Operational Performance and Improvement Manager - Job Opportunity at CJCH Legal & Compliance Services

Cardiff, United Kingdom
Full-time
Senior
Posted: May 21, 2025
Hybrid
GBP 40,000-42,000 per year

Benefits

Enhanced Annual Leave (25 days + Bank Holidays + Birthday)
Flexible Hybrid Working Model (3 days office minimum)
Comprehensive Technology Package (laptop, mobile, home office setup)
Mental Health Support through EAP
Standard Benefits Package (pension, sick pay, bereavement leave)

Key Responsibilities

Design and implement strategic performance management frameworks to drive organizational efficiency
Lead data-driven operational optimization initiatives across multiple departments
Develop and monitor KPIs aligned with business objectives
Conduct resource allocation analysis and optimization
Deliver executive-level reporting and insights on operational performance
Spearhead continuous improvement programs and best practice implementation
Direct training and development initiatives to enhance team capabilities

Requirements

Education

Bachelor's or Master's degree in Economics, Data Analytics, Business Management, Business Administration, Industrial Engineering, or Business Analytics

Experience

7+ years in performance management and operational improvement

Required Skills

Performance management frameworks Resource planning and capacity management Advanced data analysis and interpretation Leadership and stakeholder management Proficiency in Power BI or Tableau Project implementation Continuous improvement methodologies

Certifications

Lean Six Sigma (preferred) PRINCE2 or Agile certification (preferred)
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Sauge AI Market Intelligence

Industry Trends

Digital product protection and software compliance is experiencing rapid growth due to increasing digital piracy concerns Performance management roles are evolving to incorporate more data-driven decision making and digital transformation elements Increased focus on operational efficiency due to economic pressures in the legal services sector

Salary Evaluation

The offered salary range of £40,000-42,000 is slightly below market average for similar roles in Cardiff, where comparable positions typically command £45,000-55,000. However, the comprehensive benefits package partially compensates for this difference.

Role Significance

Based on the company profile and role scope, likely overseeing performance management for a team of 20-30 professionals across multiple departments
Senior management position with direct impact on organizational efficiency and strategic objectives. Reports to executive leadership with significant autonomy in implementing performance frameworks.

Key Projects

Implementation of organization-wide performance management systems Resource optimization and capacity planning initiatives Development of data visualization and reporting frameworks Process improvement and efficiency optimization programs

Success Factors

Strong blend of analytical and leadership capabilities Ability to translate complex data into actionable business strategies Experience in change management and stakeholder engagement Deep understanding of performance metrics and operational excellence

Market Demand

High demand due to increasing focus on operational excellence and digital transformation in legal services sector

Important Skills

Critical Skills

Performance management expertise with focus on measurable outcomes Advanced data analysis and visualization capabilities Change management and stakeholder engagement skills

Beneficial Skills

Legal technology industry knowledge Software licensing understanding Process automation expertise

Unique Aspects

Specialized focus on software compliance and digital product protection
Combination of legal services and operational excellence
Strong emphasis on data visualization and analytical reporting

Career Growth

2-3 years in role before progression to director level, depending on performance and organizational growth

Potential Next Roles

Head of Operations Director of Operational Excellence Chief Operating Officer VP of Business Performance

Company Overview

CJCH Legal & Compliance Services

CJCH Legal & Compliance Services specializes in digital product protection and copyright compliance, operating in a niche but growing market segment

Established player in the legal technology and compliance sector with focus on software piracy prevention
Significant presence in Cardiff with potential for expansion given the growing digital compliance market
Professional services environment with emphasis on data-driven decision making and continuous improvement
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