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Operations Executive - Job Opportunity at Relevance Lab

Mumbai, India
Full-time
Mid-level
Posted: June 14, 2025
Hybrid
INR 6,00,000 - 9,00,000 per year (USD 7,200 - 10,800 annually). This estimate reflects the mid-level experience requirement, Mumbai market conditions, and the specialized nature of HR operations with vendor management responsibilities in the technology services sector.

Benefits

Collaborative work environment that promotes knowledge sharing and professional networking opportunities
Fast-paced team exposure providing accelerated skill development and career advancement
Innovation-focused workplace offering cutting-edge technology experience and industry leadership exposure
Comprehensive career growth opportunities with structured skill development programs
Hybrid work model providing flexibility and work-life balance optimization

Key Responsibilities

Drive end-to-end vendor management operations, strategically overseeing external vendor relationships and sourcing partnerships to optimize organizational efficiency and cost-effectiveness
Execute comprehensive employee benefits administration including Employee Referral payouts, directly impacting talent acquisition success and employee satisfaction metrics
Ensure enterprise-wide compliance with HR/TA operations processes from Internal Audit perspective, maintaining organizational risk management and regulatory adherence
Manage complex operational environments with ambiguity and uncertainty, demonstrating strategic problem-solving capabilities that directly impact business continuity
Lead offer roll-out processes and documentation management, ensuring seamless candidate experience and operational excellence in talent acquisition workflows

Requirements

Education

Bachelor/Master Degree

Experience

3-5 years

Required Skills

Offer roll-out documentation Proficiency in MS office, excel good written and verbal communication skills Ability to work in Teams, within deadlines and be process oriented End to end vendor management Experience-External vendor/Sourcing partners Managing Employee benefits (Employee Referral payouts) Strong working knowledge and experience with an ATS Ability to work in complex environment and deal with ambiguity, uncertainty and challenges experience in Talent Acquisition Operations
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Sauge AI Market Intelligence

Industry Trends

The HR operations landscape is experiencing significant digital transformation with increased adoption of AI-powered ATS systems and automated workflow management, driving demand for professionals who can bridge traditional HR processes with modern technology solutions. Vendor management in HR operations is becoming increasingly strategic as organizations focus on cost optimization and supplier diversity, requiring professionals with both operational expertise and strategic thinking capabilities. Remote and hybrid work models have fundamentally changed HR operations, creating new compliance requirements and process adaptations that require experienced operations professionals to navigate complex regulatory environments.

Role Significance

Typically manages relationships with 5-10 external vendors while collaborating with 3-5 internal stakeholders across HR, Finance, and Audit functions. May supervise 1-2 junior operations associates.
This is a mid-level operations role with significant strategic impact, requiring independent decision-making in vendor management and process compliance. The role sits at the intersection of operational execution and strategic planning, with direct influence on organizational efficiency and risk management.

Key Projects

Implementation of vendor performance management systems and KPI frameworks HR process automation initiatives and ATS optimization projects Compliance audit preparation and remediation programs Employee benefits program enhancement and cost optimization initiatives Cross-functional process improvement projects spanning HR, Finance, and Operations departments

Success Factors

Advanced proficiency in data analysis and process optimization, enabling identification of operational inefficiencies and implementation of cost-saving measures Strong relationship management skills for handling complex vendor negotiations and stakeholder management across multiple organizational levels Deep understanding of HR compliance frameworks and audit requirements, ensuring organizational risk mitigation and regulatory adherence Adaptability and resilience in managing ambiguous situations, demonstrating problem-solving capabilities that maintain business continuity during organizational changes

Market Demand

High demand driven by digital transformation initiatives in HR operations and the critical need for compliance management in hybrid work environments.

Important Skills

Critical Skills

ATS proficiency is essential as it directly impacts the efficiency of talent acquisition operations and candidate experience, representing the technological backbone of modern HR operations Vendor management expertise is crucial for cost optimization and service quality assurance, directly affecting organizational profitability and operational efficiency Process compliance knowledge is vital for risk mitigation and audit readiness, protecting the organization from regulatory penalties and operational disruptions

Beneficial Skills

Advanced Excel and data analysis capabilities for operational reporting and performance metrics tracking Project management skills for leading cross-functional initiatives and process improvement programs Financial acumen for vendor contract analysis and cost-benefit evaluation of operational decisions Change management expertise for navigating organizational transitions and process implementations

Unique Aspects

Hybrid work model implementation in a technology services environment, providing firsthand experience with modern workplace transformation challenges
Cross-functional role combining traditional HR operations with vendor management, offering comprehensive business operations exposure
Technology company environment providing exposure to cutting-edge HR technologies and automation tools
Strategic compliance focus offering valuable audit and risk management experience applicable across industries

Career Growth

Typical progression to senior roles within 2-3 years with demonstrated performance in process improvement and stakeholder management, with potential for team leadership roles within 18-24 months.

Potential Next Roles

Senior HR Operations Manager overseeing multiple operational streams and team leadership Vendor Management Specialist focusing on strategic supplier relationships and contract optimization HR Business Partner role leveraging operational expertise to provide strategic HR consulting Operations Manager in other functional areas such as Finance Operations or Business Operations

Company Overview

Relevance Lab

Relevance Lab is a technology services company specializing in cloud computing, DevOps, and digital transformation solutions for enterprise clients. The company operates in the highly competitive IT services market with a focus on emerging technologies and automation solutions.

Mid-tier technology services provider with strong presence in cloud and DevOps consulting, competing in a market dominated by larger players while carving out specialized niches in automation and digital transformation services.
Mumbai location positions this role within one of India's primary technology and financial hubs, offering exposure to diverse industry clients and extensive professional networking opportunities within the technology services ecosystem.
Technology-forward organization with emphasis on innovation and continuous learning, typical of growth-stage IT services companies that balance startup agility with enterprise client service requirements.
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