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Operations Executive - Job Opportunity at Socratic Education Pvt. Ltd.

Noida, India
Full-time
Mid-level
Posted: August 15, 2025
Hybrid
INR 4,00,000 - 6,50,000 per annum based on the mid-level experience requirements, Noida location market rates, and the growing EdTech sector demand. The role's combination of stakeholder management, data analytics, and operational oversight typically commands competitive compensation in the NCR region's education technology market.

Benefits

Comprehensive session management platform access providing operational efficiency
Direct stakeholder interaction experience enhancing communication skills
Data analytics exposure building technical competency
Management reporting opportunities developing presentation skills

Key Responsibilities

Drive strategic session lifecycle management including scheduling optimization, efficient rescheduling protocols, and cancellation handling to maximize resource utilization and customer satisfaction
Lead comprehensive parent relationship management encompassing proactive session communications, systematic feedback collection, payment processing coordination, and renewal strategy execution
Execute advanced teacher resource optimization strategies to achieve peak utilization rates while maintaining service quality standards
Implement robust data governance practices through systematic collection and maintenance across multiple platforms ensuring complete transparency and accurate management reporting
Deliver executive-level reporting and presentations to senior management providing actionable insights for strategic decision making

Requirements

Education

Bachelor's/master's degree in Business Administration, Operations Management, or related field

Experience

1-3 years of experience in operations, administration, or coordination roles

Required Skills

Session scheduling and coordination Parent communication and relationship management Teacher utilization management Data collection and maintenance Report generation and presentation EdTech or education sector experience (advantage)
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Sauge AI Market Intelligence

Industry Trends

The EdTech sector in India is experiencing unprecedented growth with the market expected to reach $30 billion by 2031, driven by increasing digital adoption in education and growing demand for personalized learning solutions. This growth is creating substantial opportunities for operations professionals who can manage the complex logistics of online and hybrid educational delivery models. Operations roles in education technology are evolving from traditional administrative functions to strategic positions that directly impact customer retention and business scalability. Companies are increasingly recognizing that operational excellence in session management and parent communication directly correlates with student outcomes and business growth. The shift toward data-driven decision making in EdTech is creating demand for operations professionals who can bridge the gap between operational execution and strategic analytics, making roles like this increasingly valuable in the education technology ecosystem.

Role Significance

Typically manages coordination across 15-25 teachers and interfaces with 100-200 parent relationships simultaneously, while working within a 3-5 person operations team structure common in growing EdTech organizations of this scale and market presence.
This role represents a crucial mid-level operational position with significant autonomy and stakeholder interaction responsibilities. The direct reporting to management and comprehensive oversight of session operations, parent relationships, and teacher utilization indicates substantial operational authority and strategic importance within the organization's daily operations.

Key Projects

Implementation of automated session scheduling systems to improve operational efficiency and reduce manual coordination overhead Development of comprehensive parent communication frameworks that enhance satisfaction scores and improve renewal rates Creation of teacher utilization optimization models that balance resource efficiency with service quality maintenance Design and implementation of integrated data reporting systems that provide real-time operational insights to management

Success Factors

Exceptional stakeholder management capabilities enabling effective coordination between parents, teachers, and internal teams while maintaining high service standards and satisfaction levels across all touchpoints Advanced data literacy and analytical thinking skills to transform operational data into actionable insights that drive strategic decision making and continuous operational improvement Strong systems thinking approach to understand and optimize the interconnected relationships between scheduling efficiency, teacher utilization, parent satisfaction, and business outcomes Proactive communication and problem-solving abilities to anticipate operational challenges and implement preventive measures that maintain service continuity and stakeholder satisfaction

Market Demand

High demand driven by rapid EdTech sector expansion, increasing focus on operational efficiency in education delivery, and the critical need for professionals who can manage complex stakeholder relationships while maintaining data integrity and reporting standards.

Important Skills

Critical Skills

Stakeholder relationship management is absolutely essential as the role serves as a key interface between parents, teachers, and management, directly impacting customer satisfaction and retention rates that drive business sustainability Data management and analytical capabilities are crucial for maintaining operational transparency and generating actionable insights that inform strategic decision making and operational improvements Communication and coordination skills are fundamental for managing the complex scheduling and logistics requirements while ensuring all stakeholders remain informed and satisfied with service delivery

Beneficial Skills

Education sector knowledge and understanding of pedagogical principles would enhance the ability to optimize teacher utilization while maintaining educational quality standards Project management methodologies and tools would support more efficient coordination of operational initiatives and process improvement efforts Customer relationship management (CRM) system proficiency would enhance parent communication effectiveness and relationship tracking capabilities Basic financial literacy regarding education services pricing models would support more effective payment processing and renewal strategy discussions

Unique Aspects

The role uniquely combines operational coordination with strategic stakeholder management, requiring both analytical capabilities for data management and interpersonal skills for parent and teacher relationship management
Direct involvement in teacher utilization optimization provides exposure to human resource management and operational efficiency strategies specific to education services
The emphasis on data transparency and management reporting creates opportunities for developing business intelligence and analytics capabilities within an operational context
Integration of payment and renewal coordination with operational responsibilities provides comprehensive exposure to the full customer lifecycle in education services

Career Growth

Career progression to senior operational or management roles typically occurs within 2-4 years given the rapid growth trajectory of the EdTech sector and the comprehensive skill development opportunities inherent in this multi-faceted operational role.

Potential Next Roles

Operations Manager positions overseeing larger operational teams and expanded geographic territories within EdTech or broader education services Business Analyst roles focusing on operational analytics and process optimization across education technology platforms Customer Success Manager positions leveraging stakeholder management experience to drive retention and expansion in EdTech organizations Program Manager roles coordinating cross-functional initiatives in education technology companies

Company Overview

Socratic Education Pvt. Ltd.

Socratic Education Pvt. Ltd. operates in India's rapidly expanding private education services sector, focusing on personalized learning solutions that require sophisticated operational coordination. The company appears to emphasize technology-enabled education delivery with strong emphasis on parent engagement and teacher resource optimization.

Positioned as a growing player in India's competitive EdTech landscape, the company's focus on operational excellence and stakeholder management suggests a customer-centric approach aimed at achieving sustainable growth through service quality and retention rather than solely acquisition-focused strategies.
Based in Noida, the company benefits from proximity to Delhi NCR's robust EdTech ecosystem while potentially accessing cost-effective operational resources. This location provides access to strong talent pools and technology infrastructure supporting scalable education delivery operations.
The role structure suggests a performance-oriented environment with strong emphasis on data transparency and accountability. The combination of stakeholder management responsibilities and direct management reporting indicates a culture that values operational excellence and customer-centric service delivery.
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