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Operations Head - Job Opportunity at BLS International Services

Dubai, United Arab Emirates
Full-time
Executive
Posted: May 16, 2025
On-site
AED 20,000 - AED 25,000 per month

Benefits

Professional growth opportunities in an international organization
Leadership role with strategic impact
Client-facing executive position with global exposure
Opportunity to drive organizational transformation

Key Responsibilities

Strategic oversight of operational functions and business process optimization
Client relationship management and service delivery excellence
P&L responsibility and business unit performance management
Development and execution of regional business strategy
Stakeholder management across internal and external partners
Sales optimization and market expansion initiatives
Resource allocation and team leadership
Process improvement and operational efficiency programs

Requirements

Education

Bachelor's degree in Business Administration, Operations Management, or related field (Master's preferred)

Experience

15+ years total with 5-7 years in business unit management

Required Skills

Strategic thinking and analytical skills Leadership and people management Communication and interpersonal skills Project management expertise Problem-solving and decision-making ability High attention to detail and organizational skills Ability to work under pressure and adapt to change Financial Acumen Process improvement methodologies (Lean, Six Sigma)
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Sauge AI Market Intelligence

Industry Trends

The visa and consular services industry is experiencing significant digital transformation, requiring operations leaders to balance traditional service delivery with technological innovation. Growing focus on customer experience and process automation in government services sector is driving demand for operations leaders with both technical and customer-centric capabilities. Regional expansion of international service providers in the Middle East is creating increased demand for senior operations leaders with cross-cultural management experience.

Salary Evaluation

The offered compensation package (AED 240,000 - 300,000 annually) aligns with market standards for executive operations roles in Dubai's international service sector, though it may be on the lower end for the level of experience required.

Role Significance

Expected to lead a substantial team of 50+ employees across multiple functions including operations, customer service, and support staff.
Executive leadership position with direct impact on organizational strategy and performance, reporting likely to top management or country head.

Key Projects

Digital transformation of service delivery platforms Operational efficiency improvement programs Client relationship management systems implementation Regional market expansion initiatives Service quality enhancement projects

Success Factors

Ability to balance operational excellence with strategic business development Strong diplomatic skills for managing government and institutional relationships Cross-cultural leadership capabilities Change management expertise Financial and operational metrics optimization

Market Demand

High demand position due to regional expansion of international business services and government modernization initiatives in the UAE and surrounding markets.

Important Skills

Critical Skills

Strategic Operations Management - Essential for driving organizational performance and growth Stakeholder Management - Critical for maintaining client relationships and government partnerships Change Management - Vital for implementing process improvements and digital transformation Financial Acumen - Necessary for P&L management and business unit optimization

Beneficial Skills

Digital Transformation Experience Public Sector Partnership Management Cross-cultural Communication Risk Management Quality Management Systems

Unique Aspects

Rare combination of government services expertise with commercial business development
Strategic role in regional expansion of international service provider
Balance of operational excellence with diplomatic relationship management

Career Growth

Typical tenure of 3-5 years with potential for regional expansion responsibilities within 2 years.

Potential Next Roles

Regional CEO Global Operations Director Managing Director Country Head

Company Overview

BLS International Services

BLS International Services is a trusted global tech-enabled services partner for governments and diplomatic missions worldwide, processing millions of visa applications annually.

Leading player in visa and consular services with operations across multiple continents and strong presence in emerging markets.
Significant Middle East operations with Dubai serving as a key regional hub for expansion.
Professional corporate environment with strong focus on service excellence and compliance, balanced with innovation and continuous improvement.
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