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Operations Manager, Employee Programs - Job Opportunity at Zendesk

Remote, US
Full-time
Senior
Posted: March 18, 2025
Hybrid
USD 122,000-184,000 per year

Benefits

Competitive bonus structure
Comprehensive health benefits
Flexible hybrid work arrangement
Learning and development opportunities
Global team environment

Key Responsibilities

Lead and design inaugural marketing internship program for summer 2025
Drive culture initiatives and organizational health programs
Manage marketing town hall production and content strategy
Support internal communications and employee development initiatives
Partner with Marketing Operations leadership on strategic programs
Champion team culture and process improvement initiatives

Requirements

Required Skills

Initiative Efficiency and Process Improvement Big Picture and Detail-Oriented thinking Time Management and Problem-Solving Communication Skills Team Culture and Collaboration Adaptability and Goal Setting Project Leadership Innovative Thinking Results-Driven approach
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Sauge AI Market Intelligence

Industry Trends

Employee experience and culture initiatives are becoming increasingly critical for marketing organizations as they compete for top talent Marketing operations roles are evolving to include stronger focus on people development and organizational effectiveness Companies are investing heavily in structured internship programs to build talent pipelines

Salary Evaluation

The offered salary range of $122,000-184,000 is competitive for a senior operations role in marketing, reflecting the strategic nature of the position and its impact on organizational effectiveness

Role Significance

Likely part of a 5-8 person Office of CMO team, working with multiple stakeholders across marketing organization of 50+ people
Senior individual contributor role with significant strategic influence on marketing organization effectiveness

Key Projects

Marketing organization transformation initiatives Culture and employee experience programs Process optimization and organizational effectiveness projects Learning and development program design

Success Factors

Strong ability to influence without direct authority Excellence in program management and operational execution Deep understanding of marketing organization dynamics Proven track record in change management and culture initiatives Strategic thinking combined with tactical execution capabilities

Market Demand

High demand position due to growing focus on marketing operations excellence and employee experience initiatives

Important Skills

Critical Skills

Program management expertise for complex organizational initiatives Change management and culture development capabilities Strategic communication and stakeholder management Operational excellence and process optimization

Beneficial Skills

Experience with marketing operations and tools Knowledge of learning and development best practices Data analysis and reporting capabilities Experience with remote/hybrid team management

Unique Aspects

Rare opportunity to build marketing internship program from ground up
Direct impact on marketing organization culture and effectiveness
Blend of strategic and operational responsibilities
High visibility role within Office of CMO

Career Growth

2-3 years in role before advancement, depending on organizational growth and impact achieved

Potential Next Roles

Director of Marketing Operations Head of Marketing Employee Experience Senior Director of Marketing Programs Chief of Staff to CMO

Company Overview

Zendesk

Zendesk is a leading customer service software company serving global enterprise clients with a focus on enhancing customer experience through technology

Well-established public company with strong market presence in the customer experience software sector
Global organization with significant US presence and distributed workforce
Progressive, technology-driven culture with emphasis on work-life balance and inclusive practices
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