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Operations Manager (Healthcare, Home Health Experience Preferred) - Remote - Job Opportunity at A List Therapy Group

Remote, US
Full-time
Mid-level
Posted: June 19, 2025
Remote
USD 75,000-90,000 per year

Benefits

Comprehensive health insurance package providing medical, dental, and vision coverage ensuring employee wellness and reducing out-of-pocket healthcare costs
401(k) retirement plan with company matching contributions offering long-term financial security and tax advantages
Life insurance coverage providing financial protection for beneficiaries
Flexible scheduling options allowing work-life balance optimization within business requirements
Paid time off and holiday benefits supporting employee well-being and work-life integration
Employee referral program with financial incentives for successful candidate recommendations
Performance-based bonus potential providing additional compensation tied to measurable results and company success

Key Responsibilities

Lead comprehensive day-to-day operations across critical business functions including therapist staffing, case management, and support team coordination to ensure seamless service delivery to over 200 hospital and agency partners
Oversee and manage performance of diverse offshore team members including virtual assistants, case managers, and coordinators to maintain U.S.-level service standards across international workforce
Create and enforce standard operating procedures, quality assurance measures, and therapist compliance protocols to ensure regulatory adherence and consistent service delivery across 500+ healthcare professionals
Monitor and report key performance indicators including referral turnaround time, therapist engagement metrics, note submission rates, and agency communication response times to drive operational excellence and client satisfaction
Conduct regular team check-ins and performance reviews to maintain accountability, identify improvement opportunities, and ensure team alignment with organizational objectives
Resolve operational problems proactively and independently to minimize CEO involvement while maintaining high-quality patient care coordination and service delivery
Collaborate strategically with CEO on weekly basis to align operational priorities with growth objectives, report performance metrics, and implement strategic improvements that support company scaling initiatives

Requirements

Experience

3+ years of operations leadership experience, preferably in healthcare, staffing, or high-volume virtual environments

Required Skills

Prior experience managing remote teams (international or domestic) Strong written and verbal communication skills Comfortable using tools like WhatsApp Business, Google Sheets, and Make.com Proven ability to create systems, hold teams accountable, and drive measurable improvements Experience with healthcare documentation, case management, or compliance (preferred but not required)
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Sauge AI Market Intelligence

Industry Trends

Home healthcare services are experiencing unprecedented growth driven by aging population demographics, with the sector projected to reach $515 billion by 2027, creating substantial demand for operations management professionals who can scale service delivery efficiently Healthcare staffing coordination has become increasingly complex due to regulatory requirements, documentation standards, and quality metrics, requiring operations managers with specialized knowledge of compliance protocols and performance management systems Remote healthcare operations management is emerging as a critical competency as organizations adopt distributed workforce models to access broader talent pools while maintaining cost efficiency and service quality standards

Salary Evaluation

The offered salary range of $75,000-$90,000 is competitive for mid-level healthcare operations management roles, particularly given the remote flexibility and performance bonus potential. This compensation aligns with market rates for similar positions requiring healthcare industry experience and remote team management capabilities.

Role Significance

The role involves managing approximately 15-25 direct and indirect reports including offshore virtual assistants, case managers, and coordinators, while coordinating with 500+ therapists across the network
This mid-level operations management position carries significant strategic importance as the primary operational executor supporting CEO-level growth initiatives, requiring independent decision-making authority and direct accountability for multi-team performance across critical business functions

Key Projects

Implementation of scalable standard operating procedures and quality assurance systems Development of performance management frameworks for international remote teams Creation of automated reporting and monitoring systems for key operational metrics Design and execution of training programs for healthcare compliance and documentation standards

Success Factors

Exceptional ability to manage cultural differences and maintain consistent performance standards across international remote teams Strong systems thinking and process optimization skills to create scalable operational frameworks that support rapid company growth Healthcare industry knowledge and regulatory compliance expertise to ensure adherence to documentation and quality standards Proactive problem-solving capabilities and executive presence to handle complex operational challenges independently Data-driven performance management approach with ability to translate metrics into actionable improvement strategies

Market Demand

High demand exists for operations managers with healthcare experience and remote team management skills, as the industry faces significant scaling challenges while maintaining regulatory compliance and quality standards

Important Skills

Critical Skills

Remote team management expertise is essential given the distributed workforce model and international team coordination requirements, with particular emphasis on cultural competency and virtual leadership capabilities Healthcare operations knowledge including documentation standards, compliance protocols, and quality metrics is crucial for maintaining regulatory adherence and service quality across complex healthcare partnerships Systems thinking and process optimization skills are vital for creating scalable operational frameworks that can support rapid growth while maintaining consistency and performance standards Performance management and accountability enforcement capabilities are fundamental for maintaining team productivity and service quality across diverse, distributed workforce

Beneficial Skills

Healthcare technology proficiency including EHR systems, scheduling platforms, and compliance tracking tools would enhance operational efficiency and data management capabilities Change management and organizational development skills would support the company's scaling initiatives and system implementation projects Financial analysis and budget management experience would provide valuable perspective on operational cost optimization and resource allocation decisions Healthcare regulatory knowledge including Medicare/Medicaid requirements and state licensing protocols would strengthen compliance oversight and risk management

Unique Aspects

Direct partnership with tier-one healthcare institutions including UCLA, Cedars-Sinai, and Kaiser Permanente provides exposure to complex healthcare operations and high-quality standards
Management of international offshore teams offers valuable experience in cross-cultural leadership and global workforce coordination
Opportunity to build scalable systems and processes during active growth phase, providing significant impact on company trajectory and operations
Remote-first operations model with focus on virtual team coordination represents cutting-edge approach to healthcare services management

Career Growth

Career progression to director-level roles typically occurs within 3-5 years with demonstrated success in scaling operations and team management, while C-suite advancement may require 5-8 years of progressive leadership experience

Potential Next Roles

Director of Operations with expanded responsibility for multiple service lines or geographic regions Chief Operating Officer role within healthcare services organizations VP of Operations for larger healthcare staffing or home health companies Healthcare Operations Consultant for healthcare technology or consulting firms

Company Overview

A List Therapy Group

A List Therapy Group operates as a significant regional player in Southern California's home health therapy market, serving prestigious healthcare institutions including UCLA, Cedars-Sinai, USC, and Kaiser Permanente while coordinating care for thousands of patients through an extensive network of over 500 healthcare professionals

The company maintains a strong competitive position in the fragmented home health therapy market, with established relationships with over 200 hospitals and agencies indicating substantial market penetration and operational scale
Strong regional presence in Southern California healthcare market with potential for geographic expansion, positioned to capitalize on growing demand for home-based healthcare services
Fast-paced, performance-driven environment with emphasis on accountability, systematic process improvement, and independent execution, reflecting the scaling challenges of a growing healthcare services organization
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