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Operations Services Manager - Job Opportunity at Sabre

Dubai Marina, United Arab Emirates
Full-time
Senior
Posted: May 9, 2025
On-site
USD 120,000 - 150,000 annually based on Dubai market rates for senior tech management roles

Benefits

Global technology company exposure
Career development in travel tech
International work environment
Cross-functional leadership opportunities
Strategic client relationship management experience

Key Responsibilities

Drive commercial health and customer partnerships through senior-level engagement
Oversee regional customer portfolio and maintain relationships with key decision-makers
Guide strategic service and support initiatives
Lead transformational projects and change management efforts
Manage critical operational escalations and business feedback
Develop and execute customer satisfaction strategies

Requirements

Education

Bachelor's degree required, Master's preferred

Experience

5+ years

Required Skills

Project management methodology expertise Enterprise-scale migration experience Customer relationship management Leadership and team management Cross-functional collaboration Change management Strategic planning Business process optimization Stakeholder communication Multi-tasking in fast-paced environment
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Sauge AI Market Intelligence

Industry Trends

Travel technology sector is experiencing rapid digital transformation with focus on AI and automation integration Increasing demand for seamless cross-platform travel solutions driving need for sophisticated operational management Growing emphasis on real-time customer support and service optimization in global travel tech

Role Significance

Typically manages virtual matrix team of 10-15 cross-functional members
Senior management position with significant influence on customer success and business growth

Key Projects

Enterprise-wide service transformation initiatives Customer experience optimization programs Operational efficiency improvements Strategic partnership development

Success Factors

Deep understanding of travel technology ecosystem Strong executive presence and stakeholder management Balance of technical knowledge and business acumen Cultural intelligence for global team collaboration

Market Demand

High demand position due to travel industry recovery and digital transformation initiatives

Important Skills

Critical Skills

Strategic relationship management for enterprise clients Change management in complex technical environments Cross-cultural communication and leadership

Beneficial Skills

Travel industry domain knowledge Project management certifications Digital transformation expertise

Unique Aspects

Rare combination of technical operations and strategic customer relationship management
Global travel industry influence through technology leadership
Cross-cultural team management in strategic market

Career Growth

2-4 years in role before advancement opportunity

Potential Next Roles

Director of Customer Operations Head of Global Services VP of Customer Success

Company Overview

Sabre

Global leader in travel technology solutions powering major airlines, hotels, and travel agencies worldwide

Industry pioneer with significant market share in travel distribution and technology services
Strategic MENA hub position in Dubai serving major regional travel providers
Fast-paced, innovation-driven environment with emphasis on global collaboration and customer-centricity
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