Ops Engineer - Global Master Control Room - Job Opportunity at ING Bank

Rotterdam, Netherlands
Full-time
Mid-level
Posted: April 12, 2025
Hybrid
EUR 50,880 - 81,384 per year

Benefits

Hybrid work model with flexible hours
Performance-based contract conversion to permanent role
Comprehensive pension plan with employer contributions
13th month salary bonus
Holiday allowance
International relocation support
Professional development opportunities

Key Responsibilities

24/7 global IT service monitoring and incident management
Cross-functional incident response coordination
Infrastructure automation and optimization
DevOps implementation and continuous improvement
Root cause analysis and knowledge base management
Service resilience and quality assurance
Global team collaboration and stakeholder management

Requirements

Education

Bachelor's degree in IT or related field

Experience

4-5 years

Required Skills

Infrastructure service management DevOps practices Incident analysis and resolution Automation and scripting VMware and cloud technologies Performance monitoring Cross-functional collaboration Strong problem-solving abilities English language proficiency

Certifications

Programming/scripting language certifications Cloud platform certifications
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Sauge AI Market Intelligence

Industry Trends

Financial services sector is experiencing rapid digital transformation, driving demand for infrastructure automation specialists Shift towards cloud-native architectures in banking requires enhanced monitoring capabilities Growing emphasis on 24/7 global operations support reflects financial sector's increasing interconnectedness Rise of DevSecOps practices in regulated industries is creating new operational requirements

Salary Evaluation

The offered salary range is competitive for the Dutch financial sector, particularly considering the role's responsibilities and required experience. Similar positions in Western European financial hubs typically offer comparable compensation packages.

Role Significance

Typically part of a 15-20 person global team split between Netherlands and Poland, operating in a matrix structure with multiple DevOps squads.
Mid-level position with significant operational impact, serving as a critical link between global infrastructure teams and business operations.

Key Projects

Global infrastructure automation initiatives Service reliability improvement programs Incident management system optimization Cross-regional operational alignment DevOps transformation projects

Success Factors

Strong understanding of financial services regulatory environment and operational requirements Ability to work effectively across time zones and cultural boundaries Balance between technical expertise and stakeholder management Proactive problem-solving mindset with focus on automation Adaptability to changing technical landscapes and business needs

Market Demand

High demand with steady growth projected. Financial institutions are increasingly investing in operational resilience and automation capabilities, making this role critical for modern banking operations.

Important Skills

Critical Skills

Infrastructure automation capabilities are essential for driving operational efficiency and reducing manual interventions Incident management expertise is crucial for maintaining service reliability in a global banking environment DevOps practices knowledge enables effective collaboration across technical teams

Beneficial Skills

Cloud platform expertise will become increasingly valuable as the organization continues its cloud transformation Performance optimization skills contribute to maintaining competitive advantage in digital banking services Cross-cultural communication abilities enhance effectiveness in global team settings

Unique Aspects

24/7 global operation provides exposure to diverse technical challenges
Combination of traditional banking infrastructure and modern cloud technologies
Strong focus on automation and operational excellence
International team structure with significant cross-cultural collaboration

Career Growth

2-3 years in role before advancement, with opportunities for lateral moves within global technology functions

Potential Next Roles

Senior Operations Engineer DevOps Team Lead Infrastructure Architect Site Reliability Engineering Manager Global Operations Manager

Company Overview

ING Bank

ING Bank is a global financial institution with strong digital banking capabilities and significant technology investments.

Leading European bank with strong presence in retail and commercial banking, known for technological innovation.
Rotterdam office serves as a key technology hub for global operations, particularly in infrastructure and operations.
Progressive technology culture with strong emphasis on agile practices and continuous improvement.
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