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Ops Engineer Global Master Control Room - Job Opportunity at ING Bank N.V.

Rotterdam, Netherlands
Full-time
Mid-level
Posted: March 28, 2025
Hybrid
EUR 38,064 - 63,000 per year

Benefits

Competitive base salary in scale 8 with performance-based progression
Comprehensive pension scheme with employer contributions
Performance bonus (13th month salary)
Individual Savings Contribution of 3.5% of gross annual salary
8% holiday payment supplement
Flexible vacation policy (24-27 days)
Hybrid working model balancing remote and office work
Stand-by compensation for off-hours availability
Professional development and growth opportunities

Key Responsibilities

Lead 24/7 incident management and response coordination for global IT services
Maintain and optimize critical infrastructure services ensuring high availability
Drive automation initiatives for operational processes and maintenance tasks
Conduct root cause analysis and implement preventive measures
Collaborate with global teams across multiple time zones
Develop and maintain service documentation and knowledge base
Participate in DevOps practices and continuous improvement initiatives

Requirements

Education

Bachelor's degree in IT or related field

Required Skills

Infrastructure management Incident response and analysis DevOps practices Scripting and automation VMware and cloud platforms Performance monitoring Problem-solving Cross-functional collaboration English language proficiency

Certifications

Programming/scripting language certifications
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Sauge AI Market Intelligence

Industry Trends

Financial institutions are increasingly focusing on 24/7 digital service availability, making roles like this critical for maintaining competitive advantage The shift towards cloud-native infrastructure and automated operations reflects the banking sector's digital transformation Growing emphasis on DevOps culture in traditional banking indicates a modernization of IT operations

Salary Evaluation

EUR 45,000 - 70,000 based on location and market conditions in Netherlands financial sector

Role Significance

Typically part of a 15-25 person global operations team with multiple shift rotations
Mid-level position with significant operational responsibility and potential for growth into senior technical or team lead roles

Key Projects

Infrastructure modernization initiatives Automation of operational processes Incident management system improvements Knowledge base development and maintenance

Success Factors

Strong incident management and problem-solving capabilities Ability to work effectively in a global, multi-cultural environment Balance between technical expertise and communication skills Adaptability to changing technologies and requirements

Market Demand

High demand with growing emphasis on operational resilience in financial services

Important Skills

Critical Skills

Incident management expertise for maintaining service availability Automation capabilities for operational efficiency Communication skills for global team collaboration

Beneficial Skills

Cloud platform knowledge Security awareness in financial services Process improvement methodologies

Unique Aspects

24/7 operational focus with global scope
Blend of traditional banking stability with modern tech practices
Strong emphasis on automation and continuous improvement

Career Growth

2-3 years in role before advancement opportunities, depending on performance and organizational needs

Potential Next Roles

Senior Operations Engineer DevOps Team Lead Infrastructure Architect Site Reliability Engineering Manager

Company Overview

ING Bank N.V.

ING is a global financial institution with strong digital capabilities and innovation focus

Leading position in European banking with significant investment in technology and digital transformation
Major employer in Rotterdam with significant technical operations
Progressive tech culture within traditional banking framework, emphasizing innovation and work-life balance
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