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Order Fulfillment Coordinator - Job Opportunity at ViCentra B.V.

Utrecht, Netherlands
Temporary
Mid-level
Posted: July 10, 2025
Hybrid
EUR 45,000 - 55,000 annually for this interim position, reflecting Netherlands market rates for mid-level logistics coordination roles in medical device companies, with potential for higher compensation based on ERP system expertise and healthcare industry experience

Benefits

Flexible working hours providing enhanced work-life balance and personal schedule management
Hybrid work model enabling cost savings on commuting and increased productivity through location flexibility
Competitive compensation package aligned with market rates and individual experience levels
Dynamic and inclusive workplace culture with over 45 nationalities fostering global perspectives and cultural learning opportunities
Meaningful impact opportunity in mission-driven healthcare environment contributing to improved quality of life for diabetes patients
Fast-paced professional environment enabling rapid skill development and career advancement

Key Responsibilities

Lead comprehensive distributor order fulfillment operations from initial intake through final invoicing, directly impacting customer satisfaction and revenue generation
Manage strategic third-party logistics partnerships for critical medical device distribution, ensuring seamless supply chain operations
Maintain system integrity and accuracy between 3PL operations and QAD ERP system, preventing costly inventory discrepancies and operational disruptions
Coordinate cross-functional collaboration between Commercial, Manufacturing, Finance, and Quality departments to optimize order-to-cash processes
Generate strategic weekly order books for distributors and manage reverse logistics operations, supporting business intelligence and inventory optimization
Create and manage sales orders with precision while arranging efficient shipment coordination, directly affecting customer delivery satisfaction
Monitor and report on key performance indicators including OTIF metrics, driving continuous improvement in operational excellence
Ensure master data accuracy across all systems and partner networks, maintaining operational integrity and compliance standards
Support seamless order-to-cash flow optimization, contributing to company's promise delivery and customer retention

Requirements

Education

Bachelor's degree in Business, Logistics, or related field preferred

Experience

Proven experience in order entry, fulfillment, stock control, or warehouse management

Required Skills

Strong understanding of order-to-cash operations Excellent communication skills in English, both written and spoken Strong administrative and IT skills, especially in Microsoft Office Able to work independently while collaborating cross-functionally with diverse teams Experience with QAD or similar inventory/ERP systems Familiarity with ISO 13485 and GMP

Certifications

Valid driver's license for occasional visits to 3PL/distributor sites
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Sauge AI Market Intelligence

Industry Trends

The medical device industry is experiencing rapid growth driven by aging populations and increased prevalence of chronic diseases like diabetes, creating sustained demand for supply chain professionals who understand regulated medical device distribution. Digital transformation initiatives are reshaping traditional logistics operations, with companies investing heavily in ERP integration and 3PL partnerships to achieve scalability and compliance in global markets. Healthcare supply chain resilience has become a critical business priority following recent global disruptions, leading to increased investment in inventory management systems and multi-partner logistics networks. Companies are particularly focused on hiring professionals who can manage complex order-to-cash processes while maintaining regulatory compliance in medical device distribution. The diabetes care market is experiencing significant innovation with next-generation insulin pumps and continuous glucose monitoring systems, requiring sophisticated fulfillment operations that can handle both starter kits and consumable top-up products. This creates demand for logistics coordinators who understand both the technical requirements and patient impact of medical device distribution.

Role Significance

Likely part of a 3-5 person logistics team within a smaller medical device company, with direct reporting to Warehouse & Logistics Supervisor and regular interaction with Commercial, Manufacturing, Finance, and Quality teams
Mid-level operational role with significant cross-functional influence and direct impact on customer satisfaction and revenue generation, requiring independent decision-making and system management responsibilities that affect multiple business units

Key Projects

ERP system optimization and 3PL integration initiatives to improve order accuracy and processing efficiency Implementation of advanced KPI monitoring systems for OTIF performance tracking and continuous improvement programs Cross-departmental process improvement projects focused on reducing order-to-cash cycle times and enhancing customer satisfaction metrics

Success Factors

Exceptional attention to detail and accuracy in managing medical device inventory and order processing, as errors can directly impact patient health outcomes and regulatory compliance Strong systems thinking and ERP proficiency to maintain data integrity across multiple platforms and ensure seamless information flow between internal teams and external partners Excellent cross-functional communication and relationship management skills to coordinate effectively with diverse teams and external 3PL partners while maintaining operational efficiency Proactive problem-solving abilities and process improvement mindset to identify bottlenecks and implement solutions that enhance overall order fulfillment performance

Market Demand

High demand driven by medical device industry growth, regulatory compliance requirements, and the critical nature of healthcare supply chain operations, particularly for professionals with ERP system experience and cross-functional coordination capabilities

Important Skills

Critical Skills

ERP system proficiency, particularly QAD experience, is essential for maintaining accurate inventory data and ensuring seamless order processing in a regulated medical device environment where system accuracy directly impacts patient safety and regulatory compliance Cross-functional communication and coordination abilities are vital for success in this role, as the Order Fulfillment Coordinator serves as a central hub connecting multiple departments and external partners in complex medical device distribution operations Attention to detail and accuracy in order processing and inventory management is critical in medical device distribution where errors can have serious consequences for patient health outcomes and regulatory compliance requirements

Beneficial Skills

ISO 13485 and GMP knowledge provides significant value in medical device companies as these quality management standards are fundamental to regulatory compliance and operational excellence in healthcare manufacturing and distribution Advanced Excel and data analysis skills enable more sophisticated KPI monitoring and process improvement initiatives that can drive operational efficiency and customer satisfaction improvements Project management capabilities would be valuable for leading process improvement initiatives and system optimization projects that are common in growing medical device companies seeking operational excellence

Unique Aspects

Opportunity to directly impact patient lives through efficient distribution of life-changing medical devices, providing meaningful work beyond typical logistics roles
Interim position structure offers accelerated learning and potential for permanent placement or enhanced resume credentials in the competitive medical device industry
Cross-functional exposure to Commercial, Manufacturing, Finance, and Quality departments provides comprehensive business experience and broad skill development opportunities
International scope with distributor management and global shipment coordination offers valuable experience in international trade and regulatory compliance

Career Growth

18-36 months for progression to senior roles, with faster advancement possible given the interim nature of this position and the growth trajectory of the medical device industry

Potential Next Roles

Senior Logistics Coordinator or Team Lead roles within 18-24 months, potentially managing multiple product lines or geographical regions Supply Chain Manager positions focusing on strategic vendor management and process optimization across the entire value chain Operations Manager roles with broader responsibility for warehouse operations, inventory planning, and logistics strategy development

Company Overview

ViCentra B.V.

ViCentra B.V. is a specialized medical device company focused on diabetes management solutions, particularly their innovative Kaleido insulin pump system. The company operates in the highly regulated medical device sector with a mission-driven approach to improving quality of life for diabetes patients through user-friendly, inclusive technology solutions.

Emerging player in the competitive insulin pump market, positioning itself as an innovative alternative to established players like Medtronic and Insulet, with a focus on simplicity and personalized care that differentiates it from traditional complex medical device offerings
Netherlands-based company with global distribution ambitions, likely in growth phase expanding international market reach through distributor partnerships and third-party logistics arrangements to scale operations efficiently
Mission-driven healthcare environment emphasizing patient impact and inclusive workplace culture, with strong international diversity and flexible work arrangements that support both professional growth and work-life balance
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