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Partner Delivery Success Manager - Job Opportunity at SailPoint

Remote, United States
Full-time
Senior
Posted: February 12, 2025
Remote
USD 140,000 - 180,000 per year based on seniority and market demands for specialized IAM expertise

Benefits

Remote-first work environment with flexible location options
Professional development and certification support
Travel opportunities for client engagement (10-15%)
Collaborative and innovative work culture
Comprehensive onboarding program

Key Responsibilities

Lead strategic partnerships with Tier 1 service delivery partners as primary point of contact
Drive partner capability development through technical training and education
Manage complex implementation projects and create strategic roadmaps
Provide technical consultation and strategic recommendations
Handle escalations and resolve critical customer issues
Develop business opportunities and strengthen partner relationships
Ensure quality delivery standards and partner performance metrics

Requirements

Education

Advanced degree preferred, not required with supporting experience

Experience

At least 5 years of experience with consulting delivery in the IDM space

Required Skills

SailPoint products expertise (IDN/IIQ) Identity Management (IDM) technical knowledge Project management Technical consultation Executive communication Problem-solving Customer relationship management Partner enablement Escalation management

Certifications

SailPoint or related IDM certification (preferred)
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Sauge AI Market Intelligence

Industry Trends

Identity Management continues to be a critical cornerstone of enterprise security strategies, with increasing complexity in hybrid and multi-cloud environments Partner-led delivery models are becoming dominant in the Identity & Access Management space as organizations seek specialized expertise Growing emphasis on Zero Trust architectures is driving increased demand for identity-centric security solutions Shift towards Identity Governance as a Service (IGaaS) is creating new delivery challenges and opportunities

Role Significance

Typically part of a 5-8 person partner success team, working with multiple delivery partners managing 10-15 concurrent implementations
Senior individual contributor role with significant strategic impact on partner success and revenue growth

Key Projects

Large-scale identity governance implementations Partner enablement program development Delivery quality framework establishment Strategic partner capability enhancement initiatives Complex customer implementation rescue projects

Success Factors

Deep technical expertise combined with executive-level communication skills Ability to balance multiple stakeholder needs across partner and customer organizations Strong project management capabilities with focus on predictable delivery outcomes Strategic thinking in partner enablement and business development

Market Demand

Very High - Identity management expertise combined with partner management capabilities is increasingly sought after as organizations expand their digital transformation initiatives

Important Skills

Critical Skills

Identity Management Technical Expertise - Essential for credibility with partners and accurate solution guidance Partner Relationship Management - Core to role success and program growth Strategic Project Management - Critical for ensuring successful implementations at scale

Beneficial Skills

Cloud Architecture Knowledge Security Framework Understanding Business Development Experience Training and Enablement Skills

Unique Aspects

Combination of technical depth and partner relationship management is relatively rare in the identity management space
Focus on partner enablement rather than direct delivery creates unique strategic impact
Remote-first approach with global reach provides unique flexibility

Career Growth

2-3 years in role before advancement, depending on business impact and partner program growth

Potential Next Roles

Director of Partner Success Senior Program Manager Identity Practice Leader Professional Services Director Partner Alliance Director

Company Overview

SailPoint

SailPoint is a leader in enterprise identity security, serving over 2,000 global customers including major financial institutions and government entities

Market leader in Identity Governance and Administration (IGA) with strong presence in both traditional and cloud-based solutions
Global operation with strong emphasis on remote-first culture while maintaining regional customer focus
Innovation-focused environment with emphasis on cybersecurity excellence and professional growth
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