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People & Culture Coordinator - Job Opportunity at Mandarin Oriental Hotel Group

Dubai, AE
Full-time
Entry-level
Posted: July 12, 2025
On-site
AED 84,000 - 120,000 per year (USD 22,900 - 32,700), based on entry-level People & Culture coordinator positions in Dubai's luxury hospitality sector, with potential for performance bonuses and comprehensive benefits package

Benefits

Professional development through customized learning and development programs tailored to career stages, ensuring continuous growth and skill enhancement
Global accommodation privileges through MOstay program offering complimentary nights and discounted rates at Mandarin Oriental properties worldwide, providing significant travel and lifestyle value
Comprehensive health and wellness benefits package including various wellness programs designed to support work-life balance and overall well-being
Comfortable staff accommodation provided, eliminating housing search stress and reducing living expenses in Dubai's competitive rental market
Convenient duty transportation service ensuring reliable commute to work location without personal vehicle requirements
Complimentary duty meals during work shifts, providing nutritional support and reducing daily food expenses
Competitive salary package aligned with UAE industry standards, ensuring financial stability and market-competitive compensation

Key Responsibilities

Drive organizational culture transformation by coordinating and implementing strategic engagement programs, events, and initiatives that build cross-functional team cohesion and strengthen company community bonds
Lead comprehensive colleague recognition initiatives through managing programs that celebrate achievements, milestones, and contributions, directly impacting employee retention and motivation metrics
Champion diversity, equity, and inclusion strategy execution by supporting cultural diversity initiatives through targeted events and campaigns that reflect and celebrate workforce diversity, enhancing company reputation and employee satisfaction
Manage critical internal communications and engagement platforms to ensure organizational alignment with company values and strategic updates, serving as a key conduit for information flow and culture reinforcement
Develop and execute wellness programs and People & Culture operations that contribute to healthy work-life balance and streamlined departmental functioning, directly impacting productivity and employee satisfaction scores
Provide strategic People & Culture advisory services to all colleagues including complex queries related to compensation, benefits, policies, procedures, and organizational change, serving as a trusted HR business partner

Requirements

Education

Bachelor's degree in P&C, Organisational Development, Communications, or related field, or equivalent experience

Experience

1–2 years of experience in colleague engagement or P&C administration, ideally within luxury hospitality

Required Skills

Strong interpersonal and communication skills, with the ability to connect across all organisational levels Proven ability to plan and execute engagement events, team-building activities, or wellness programs Competence in data analysis and insight presentation, with proficiency in Microsoft Office and Canva Solid understanding of colleague engagement and well-being best practices, paired with a proactive and organised approach
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Sauge AI Market Intelligence

Industry Trends

The luxury hospitality industry is experiencing a significant shift towards employee-centric culture management, with properties investing heavily in People & Culture roles to address post-pandemic workforce retention challenges and changing employee expectations around workplace wellness and engagement. Dubai's hospitality sector is rapidly expanding with new luxury properties opening regularly, creating intense competition for skilled hospitality professionals and driving demand for sophisticated HR and culture management capabilities. There is a growing emphasis on diversity, equity, and inclusion initiatives within the Middle East hospitality market, particularly in international luxury hotel chains seeking to attract global talent and meet evolving guest expectations for socially responsible hospitality experiences.

Role Significance

Typically operates within a 3-5 person People & Culture department, collaborating closely with department heads across the property and supporting approximately 400-500 colleagues across the hotel and residences
Entry to mid-level position with significant strategic impact on organizational culture and employee experience, reporting directly to People & Culture Manager with autonomy over engagement initiatives and colleague advisory services

Key Projects

Implementation of comprehensive employee engagement surveys and action plan development Design and execution of quarterly culture celebration events and recognition programs Development of wellness program strategies including mental health support and work-life balance initiatives Creation of internal communication strategies and platforms for organizational alignment Diversity and inclusion program development and measurement

Success Factors

Deep understanding of multicultural workforce dynamics in Dubai's international hospitality environment, requiring cultural sensitivity and ability to create inclusive programs that resonate across diverse employee populations Strong analytical capabilities to measure engagement metrics, analyze feedback data, and translate insights into actionable culture improvement strategies that drive measurable business outcomes Excellent project management skills to coordinate multiple simultaneous initiatives while maintaining high-quality execution standards expected in luxury hospitality environments Relationship building expertise to establish trust and credibility across all organizational levels, from entry-level colleagues to senior management, ensuring effective advisory service delivery

Market Demand

High demand driven by Dubai's booming luxury hospitality sector, post-pandemic focus on employee engagement, and the critical need for culture management in international hotel chains operating in diverse markets

Important Skills

Critical Skills

Multicultural communication skills are essential given Dubai's diverse workforce representing numerous nationalities and cultural backgrounds, requiring ability to design inclusive programs that resonate across different cultural contexts while maintaining luxury service standards Data analysis and metrics interpretation capabilities are crucial for measuring engagement program effectiveness, analyzing employee feedback, and presenting actionable insights to senior management for strategic culture improvement decisions Event planning and program management expertise is vital for executing high-quality engagement initiatives that meet luxury hospitality standards while managing multiple simultaneous projects with competing priorities and stakeholder expectations

Beneficial Skills

Arabic language skills would provide significant advantage for deeper connection with local workforce and understanding of regional cultural nuances in the UAE hospitality market Professional certification in HR analytics or employee engagement measurement would enhance credibility and effectiveness in data-driven culture management initiatives Experience with luxury hospitality service standards and guest experience principles would accelerate understanding of the unique workplace culture requirements in premium hospitality environments

Unique Aspects

Opportunity to work within a luxury hospitality environment that combines traditional Asian hospitality values with cutting-edge contemporary luxury standards, providing unique cultural learning experiences
Access to Mandarin Oriental's global network of properties for career development and international transfer opportunities, significantly expanding professional growth potential beyond Dubai market
Direct involvement in shaping workplace culture for a flagship property that includes both hotel operations and luxury residences, requiring sophisticated understanding of diverse customer and employee needs
Exposure to Dubai's dynamic multicultural workforce and international guest base, providing valuable experience in cross-cultural communication and global hospitality management

Career Growth

Career progression typically occurs within 2-4 years in the dynamic Dubai hospitality market, with opportunities for regional advancement within the Mandarin Oriental network or transfer to other luxury hospitality brands

Potential Next Roles

People & Culture Manager within 2-3 years with expanded team leadership responsibilities Regional People & Culture Business Partner covering multiple properties Learning & Development Manager specializing in hospitality training programs Employee Relations Specialist focusing on complex HR case management

Company Overview

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is a globally recognized luxury hospitality company operating premium hotels, resorts, and residences in prime destinations worldwide, known for exceptional service standards and Asian-inspired hospitality philosophy combined with contemporary luxury experiences

Premium luxury hospitality brand consistently ranked among the world's best hotel groups, competing directly with Four Seasons, Ritz-Carlton, and other ultra-luxury hospitality companies with strong reputation for service excellence and employee development
Mandarin Oriental Downtown Dubai represents a significant strategic investment in the Middle East market, positioned as a flagship property combining luxury hotel accommodations with branded residences in Dubai's central business district with premium views of Burj Khalifa and Arabian Sea
High-performance culture emphasizing continuous learning, service excellence, and colleague development with strong focus on work-life balance, professional growth opportunities, and global career mobility within the hotel group's international network
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