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Personal Banking Executive - Job Opportunity at TDCX

Hong Kong, HK
Full-time
Entry-level to Mid-level
Posted: May 11, 2025
On-site
HKD 180,000 - 240,000 annually based on Hong Kong's financial services market conditions

Benefits

Comprehensive medical and insurance coverage with expanded coverage options exceeding market standards
Performance-based incentive structure aligned with industry best practices
World-class office facilities with modern amenities and ergonomic workspace design
Extensive professional development programs including mentorship and specialized training
Flexible work arrangements supporting work-life balance
Strategic location with excellent public transport connectivity
Recognition programs designed to reward exceptional performance
Global career mobility opportunities across 39 locations

Key Responsibilities

Lead customer experience strategy implementation through multi-channel support delivery
Drive customer satisfaction metrics through proactive needs assessment and solution development
Manage complex customer relationships with focus on first-contact resolution
Contribute to service innovation through systematic feedback and improvement recommendations
Execute service quality assurance protocols to maintain excellence standards
Develop and maintain strategic customer relationships through consultative approach
Participate in continuous improvement initiatives for quality management systems

Requirements

Education

Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field

Experience

2 years preferred, fresh graduates considered

Required Skills

Strong time management skills Multi-tasking ability Customer service orientation Effective listening and empathy Phone etiquette Computer proficiency Excellent verbal and written communication in English Market-specific language fluency
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Sauge AI Market Intelligence

Industry Trends

BPO sector experiencing significant growth in Asia-Pacific region with focus on high-value financial services Increasing demand for multilingual talent in Hong Kong's financial services sector due to regional expansion Growing emphasis on digital transformation driving need for tech-savvy banking professionals Rising importance of customer experience management in financial services industry

Role Significance

Typically part of a 15-20 person team structure with direct reporting to team leader or service manager
Entry to mid-level position with significant customer interaction and potential for rapid advancement

Key Projects

Customer experience enhancement initiatives focusing on digital channel optimization Process improvement projects for service delivery efficiency Cross-functional collaboration for service quality enhancement Customer feedback implementation and service innovation programs

Success Factors

Strong adaptability and quick learning capability in fast-paced financial services environment Excellence in cross-cultural communication and relationship building Ability to balance efficiency with personalized service delivery Strong problem-solving skills with focus on customer satisfaction

Market Demand

High demand with strong growth trajectory due to financial sector expansion and digital transformation initiatives

Important Skills

Critical Skills

Customer service excellence with focus on financial services context Multi-channel communication proficiency Problem-solving and decision-making capabilities Digital literacy and adaptability to new systems

Beneficial Skills

Additional Asian language capabilities Financial products knowledge Process improvement methodology understanding Project management skills

Unique Aspects

Global exposure through multinational client portfolio
Comprehensive career development framework unusual for entry-level positions
Strong emphasis on work-life balance despite industry norms
Advanced technological infrastructure supporting service delivery

Career Growth

2-3 years for team leader role, 4-5 years for managerial positions with demonstrated performance

Potential Next Roles

Senior Banking Executive Team Leader Customer Experience Manager Operations Supervisor

Company Overview

TDCX

TDCX is a rapidly expanding global BPO leader with strong presence in digital customer experience management

Leading position in APAC region with growing global footprint across 39 locations
Strategic Hong Kong operation serving as key hub for financial services clients
Fast-paced, performance-driven environment with strong emphasis on professional development and innovation
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