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Portals, Clinical Informatics Lead - Job Opportunity at Alberta Health Services

Calgary, AB, Canada
Temporary
Executive
Posted: June 19, 2025
Hybrid
CAD 37.82-64.86 per hour

Benefits

Comprehensive benefits package for temporary full-time position providing job security and health coverage typically reserved for permanent staff
Remote work flexibility within Alberta offering work-life balance and reduced commuting costs in a geographically dispersed province
Professional development opportunities through involvement in province-wide digital health transformation initiatives
Access to cutting-edge health informatics technology and systems through Connect Care implementation

Key Responsibilities

Lead strategic implementation and optimization of MyAHS Connect patient portal and Connect Care Provider Portal across Alberta's entire healthcare system, directly impacting patient care delivery for over 4.4 million Albertans
Drive organizational change management for complex clinical informatics initiatives spanning multiple healthcare programs including Acute Care, Recovery, Primary Care, and Assisted Living Alberta
Provide executive-level leadership in resolving politically-sensitive issues that could significantly impact provincial healthcare operations and patient outcomes
Coordinate cross-functional teams of physicians, nurses, and allied health professionals to ensure successful adoption of clinical information systems across diverse healthcare settings
Manage high-stakes stakeholder relationships including academic institutions, physician groups, and professional associations to advance Alberta's digital health strategy
Assess, define, and implement critical clinical workflows that directly influence patient safety and clinical outcomes across the province's healthcare network
Mentor and develop junior clinical informatics staff while building organizational capacity for sustained digital health transformation

Requirements

Education

Undergraduate degree required. Master's degree preferred.

Experience

A minimum of 5 years of progressively more responsible roles in health informatics. A minimum of 10 years of direct experience in clinical roles in the provision of healthcare or a strong working knowledge and intimate understanding of healthcare delivery. Minimum 10 years of leadership experience with responsibility in leading organizational change for programs or organizations of significant size and complexity, including management and leadership experience.

Required Skills

Membership in good standing with appropriate professional organization (i.e., CRNA, HSAA, etc.) Working knowledge of the organization and clinical informatics Extensive knowledge and understanding of clinical practice and workflows Significant experience in the application of change management tools and methodologies Good working knowledge of clinical services, information technology, and clinical informatics systems Strong leadership skills as characterized by recent and relevant references Proven project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan) Strong communication and follow-up skills Ability to actively and positively participate and negotiate solutions to resolve issues that may arise amongst a diverse group of stakeholders Ability to lead other IT and clinical operations staff through complex discussions and negotiate solutions Detail-oriented and skilled in obtaining a comprehensive understanding of the underlying needs of the users Ability to work in a team environment and individually build and maintain positive working relationships with vendor staff and external consultants Strong time management skills and the ability to meet project deadlines Must have working knowledge of basic systems principles, theories and concepts and of the healthcare business Experience mentoring and supporting junior staff Self-motivated with little supervision

Certifications

Certifications related to management, leadership, and change management (PROSCI certified)
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Sauge AI Market Intelligence

Industry Trends

Healthcare digitization is accelerating globally with electronic health records and patient portal adoption becoming critical infrastructure, particularly following COVID-19's demonstration of digital health's importance in maintaining care continuity. Canada is investing heavily in provincial health system integration, with Alberta leading through initiatives like Connect Care. Clinical informatics leadership roles are experiencing unprecedented demand as healthcare systems recognize the need for clinically-trained professionals who can bridge the gap between technology implementation and actual care delivery. The shortage of qualified clinical informaticists with both deep clinical experience and change management expertise is creating a highly competitive market. Patient portal adoption and provider portal optimization have become strategic priorities for health systems globally, driven by patient experience expectations and regulatory requirements for patient access to health information. Organizations are seeking leaders who can drive adoption while ensuring clinical workflow integration. Provincial health system consolidation in Canada is creating complex change management challenges requiring leaders with experience in large-scale organizational transformation. Alberta's approach through Alberta Health Services represents one of the most ambitious integrated health system models globally.

Salary Evaluation

The posted hourly range of CAD 37.82-64.86 translates to approximately CAD 78,500-134,700 annually, which is competitive for senior clinical informatics roles in Canada. This reflects the specialized nature of the role combining clinical expertise, informatics knowledge, and executive leadership responsibilities in a provincial health system context.

Role Significance

Typically leads cross-functional teams of 15-30 professionals including clinical staff, IT specialists, and project managers, while coordinating with hundreds of clinicians across the province. The role involves matrix management of stakeholders from multiple organizational levels and external partners.
This is a senior executive-level position with significant organizational impact, evidenced by the requirement for 15+ years of combined clinical and leadership experience, responsibility for province-wide initiatives, and authority to resolve politically-sensitive issues affecting Alberta's healthcare system. The role reports to the CORe Lead and influences clinical operations across multiple programs and geographic zones.

Key Projects

Province-wide patient portal optimization and adoption initiatives affecting millions of users Clinical workflow redesign projects spanning multiple care settings and specialties Large-scale change management initiatives for clinical information system implementations Stakeholder engagement programs involving physician groups, nursing organizations, and allied health professionals Quality improvement projects focused on clinical outcomes through informatics optimization

Success Factors

Deep clinical credibility combined with informatics expertise enables effective communication with diverse healthcare stakeholders and drives adoption of technology solutions through clinical leadership rather than administrative mandate Advanced change management skills and political acumen are essential for navigating complex healthcare politics and resolving conflicts between competing clinical priorities and organizational objectives Strong project management capabilities with proven ability to deliver complex, multi-stakeholder initiatives on time and within scope while maintaining quality standards Exceptional communication and relationship-building skills to engage effectively with clinical leaders, IT professionals, vendors, and external partners across varied organizational cultures Strategic thinking ability to align clinical informatics initiatives with broader healthcare transformation goals and patient outcomes

Market Demand

Extremely high demand exists for clinical informatics leaders with the specific combination of clinical background, informatics expertise, and change management experience required for this role. The specialized nature of patient portal optimization and provider workflow integration creates a limited candidate pool, making this a highly sought-after position type.

Important Skills

Critical Skills

Clinical credibility and deep healthcare delivery experience are absolutely essential as this role requires the ability to influence physician and nursing leadership who will only accept guidance from someone with proven clinical expertise and understanding of patient care complexities Advanced change management certification and experience are critical given the politically-sensitive nature of healthcare transformation and the need to manage resistance from diverse clinical stakeholders with competing priorities Proven leadership in large-scale organizational change is essential as the role involves influencing behavior and adoption across an organization of 140,000+ employees and thousands of external partners Strong project management and stakeholder engagement skills are vital for coordinating complex initiatives across multiple organizational levels, geographic regions, and professional groups

Beneficial Skills

Experience with Epic or similar enterprise electronic health record systems would provide immediate value given Connect Care's technology platform and reduce learning curve for clinical workflow optimization Advanced degree in health informatics, business administration, or related field would enhance credibility and provide additional analytical frameworks for complex problem-solving Previous experience in Canadian healthcare system would provide valuable context for navigating provincial health authority politics and regulatory requirements Bilingual capabilities (English/French) could be valuable for stakeholder engagement and may become increasingly important as AHS serves diverse populations

Unique Aspects

This role combines patient portal and provider portal optimization, requiring expertise in both patient engagement technology and clinical workflow optimization, which is relatively rare in the market and provides valuable cross-functional experience
The position offers flexibility to work remotely within Alberta while managing province-wide initiatives, providing an unusual combination of geographic flexibility and broad organizational impact
The temporary nature with a defined end date (October 2026) aligns with major health system transformation timelines and may offer opportunities for contract extension or permanent placement based on project success
Direct involvement in Connect Care implementation provides exposure to one of North America's largest integrated health record deployments, offering valuable experience applicable to similar initiatives globally

Career Growth

Career progression to C-suite informatics roles typically occurs within 3-5 years for successful leaders in this type of position, particularly given the high-visibility nature of provincial health system initiatives and the demonstrated ability to manage complex stakeholder relationships.

Potential Next Roles

Chief Medical Information Officer (CMIO) or Chief Nursing Information Officer (CNIO) positions within provincial health systems or large integrated delivery networks Senior consulting roles with major healthcare technology vendors or consulting firms specializing in clinical informatics transformation Executive leadership positions in healthcare innovation, digital health strategy, or clinical operations within health systems or government health departments Academic leadership roles such as Director of Health Informatics programs or endowed chairs in clinical informatics at major universities

Company Overview

Alberta Health Services

Alberta Health Services is Canada's largest integrated health system, serving over 4.4 million Albertans through a comprehensive network of hospitals, clinics, and community health services. As a provincial health authority, AHS operates with a budget exceeding CAD 20 billion and employs over 140,000 staff, making it one of Canada's largest employers and a significant player in the global healthcare landscape.

AHS holds a leadership position in Canadian healthcare innovation, particularly through its Connect Care initiative, which represents one of the most ambitious integrated electronic health record implementations globally. The organization's scale and integration model make it a reference point for other provincial health systems and international health authorities.
This role offers significant influence across Alberta's entire healthcare ecosystem, from major urban centers like Calgary and Edmonton to rural and remote communities. The provincial scope provides exposure to diverse healthcare delivery challenges and opportunities for large-scale impact on population health outcomes.
AHS emphasizes collaborative, patient-centered care delivery with a strong focus on innovation and continuous improvement. The organization's size and complexity create opportunities for professional growth while requiring strong change management and political navigation skills. The culture values clinical expertise and evidence-based decision making.
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