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Principal Customer Success Account Manager - Job Opportunity at Microsoft

Singapore, Singapore
Full-time
Senior
Posted: January 29, 2025
Hybrid
SGD 180,000 - 250,000 annually based on Singapore market rates for senior technical account management roles in enterprise software

Benefits

Comprehensive health insurance and wellness programs typical of Microsoft's premium benefits package
Professional development and certification support
Microsoft product licenses and discounts
Global career mobility opportunities

Key Responsibilities

Lead strategic customer relationship management and executive stakeholder engagement
Drive cloud adoption and digital transformation initiatives
Develop and execute customer success programs and roadmaps
Manage technical solution alignment and value realization
Coach and mentor team members on stakeholder engagement

Requirements

Education

Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years experience OR Bachelor's Degree with 6+ years experience

Experience

4-6 years minimum based on education level

Required Skills

Customer success management Solution delivery Practice management Customer-facing consulting Portfolio management Singapore public sector experience Cloud platform expertise (IAAS/PAAS/SAAS)

Certifications

Microsoft Azure or competitor equivalent certification ITIL Foundation (preferred) PMI or equivalent (preferred) Prosci or equivalent (preferred)
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Sauge AI Market Intelligence

Industry Trends

Increasing focus on public sector digital transformation in Singapore with government's Smart Nation initiatives driving demand for cloud expertise Growing emphasis on multi-cloud strategy expertise as organizations seek to optimize their cloud investments Rising importance of customer success roles as cloud providers shift from pure sales to adoption and value realization models

Role Significance

Typically leads a virtual team of 5-8 technical specialists and solution architects while coordinating with multiple stakeholder groups
Principal level position with significant strategic influence on customer cloud adoption and digital transformation initiatives

Key Projects

Large-scale public sector cloud migration programs Digital transformation initiatives for government agencies Cross-cloud solution implementation and optimization Strategic customer success programs spanning multiple Microsoft product lines

Success Factors

Deep understanding of Singapore public sector technology landscape and procurement processes Strong executive presence and ability to influence senior government stakeholders Strategic thinking with ability to align technical solutions to business outcomes Proven track record in managing complex enterprise customer relationships

Market Demand

High demand position due to accelerated cloud adoption in Singapore's public sector and shortage of experienced customer success leaders with government expertise

Important Skills

Critical Skills

Public sector stakeholder management - Essential for navigating complex government relationships and procurement processes Cloud platform expertise - Core requirement for driving technical solution adoption Strategic account planning - Fundamental for aligning Microsoft solutions with customer objectives

Beneficial Skills

Change management certification Project management expertise Industry-specific knowledge in government services Data analytics capabilities for measuring customer success metrics

Unique Aspects

Rare combination of public sector expertise and technical cloud knowledge required
Strategic focus on government digital transformation initiatives
Emphasis on coaching and developing other customer success professionals

Career Growth

Typical progression to director level within 2-3 years based on performance and business impact

Potential Next Roles

Director of Customer Success Head of Public Sector Cloud Solutions Chief Customer Officer Digital Transformation Advisory Leader

Company Overview

Microsoft

Microsoft is a global leader in enterprise software and cloud services, with a strong focus on digital transformation and AI integration

Dominant position in enterprise software with Azure being one of the top cloud platforms globally
Strategic APAC headquarters in Singapore with significant investment in public sector partnerships
High-performance environment with strong emphasis on innovation, inclusion, and continuous learning
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