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Product Specialist (Metabolic Testing Technology) - Job Opportunity at VO2 Master Health Sensors Inc.

Vernon, BC, Canada
Full-time
Mid-level
Posted: July 10, 2025
Remote
CAD 50,000-85,000 per year

Benefits

Comprehensive dental care coverage providing financial protection for routine and emergency dental procedures
Disability insurance offering income protection during periods of inability to work due to illness or injury
Extended health care benefits covering medical expenses beyond basic provincial coverage including prescription drugs and paramedical services
Life insurance providing financial security for beneficiaries in case of death
Paid time off allowing for work-life balance and personal recovery time
Vision care coverage including eye exams, prescription glasses, and contact lenses
Remote work flexibility reducing commuting costs and improving work-life balance
Comprehensive training and professional development opportunities in cutting-edge metabolic testing technology

Key Responsibilities

Drive customer success and retention through comprehensive product training and onboarding programs that ensure maximum ROI from VO2 Master technology investments
Provide expert technical support and consultancy services via multiple communication channels, positioning yourself as the trusted advisor for metabolic testing applications
Develop deep product expertise that enables you to influence product development and contribute to the company's competitive advantage in the portable metabolic analysis market
Execute strategic customer outreach programs including post-purchase follow-ups and renewal conversations that directly impact revenue retention
Lead data analytics interpretation and protocol design consultations that help customers achieve their performance and health objectives
Represent the company at industry trade shows and demonstrations, building brand awareness and supporting sales team objectives
Manage administrative systems and CRM processes that ensure seamless customer experience and data-driven decision making
Process service deals and quotes that contribute directly to company revenue growth

Requirements

Education

A post secondary education in Health, Fitness, Kinesiology or a related field is required, preferably Master's or Phd

Experience

Health and Fitness / exercise physiology related field: 5 years (required)

Required Skills

Practical experience in sports coaching, health and wellness coach, fitness trainer, exercise science / physiology Outgoing personality and comfort talking with people Computer proficiency Excel and other software applications

Certifications

Fitness trainer certification and/or Exercise Physiology cert would also be considered an asset (e.g. CPT, CSCS, BCRPA, NCSM, CSEP etc)
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Sauge AI Market Intelligence

Industry Trends

The fitness and health technology market is experiencing unprecedented growth driven by increased consumer awareness of preventive healthcare and personalized fitness optimization, with wearable and portable diagnostic devices becoming mainstream tools for both professional athletes and health-conscious consumers. There is a significant shift toward portable metabolic analysis equipment in professional sports, clinical settings, and wellness centers, moving away from traditional laboratory-based testing due to convenience, real-time results, and cost-effectiveness. The integration of data analytics and AI-driven insights in health technology is creating new opportunities for customer success roles that combine technical expertise with consultative selling and customer education. Remote work has become a standard expectation in the health technology sector, with companies leveraging digital tools to provide global customer support and training services.

Salary Evaluation

The salary range of CAD 50,000-85,000 is competitive for the Canadian market, particularly for a specialized technical role in health technology. This range reflects the company's growth stage and the specialized nature of metabolic testing knowledge required. The wide range suggests performance-based compensation with significant upside potential.

Role Significance

Based on the company's growth stage and international presence, this role likely involves working within a lean customer success team of 3-5 members, with direct collaboration with sales, product development, and executive teams.
This is a mid-level position that combines technical expertise with customer-facing responsibilities, offering significant autonomy and direct impact on customer satisfaction and revenue retention. The role sits at the intersection of product knowledge, customer success, and sales support.

Key Projects

Implementation of customer onboarding programs for new VO2 Master users across different market segments Development of training materials and protocols for various applications including athletic performance, clinical assessment, and wellness coaching Analysis and interpretation of metabolic testing data to help customers optimize their testing protocols and achieve better outcomes Support for product demonstrations and trade show presentations to drive market expansion

Success Factors

Deep technical understanding of exercise physiology and metabolic testing principles combined with the ability to translate complex concepts into actionable insights for diverse customer segments Strong relationship-building skills that enable long-term customer partnerships and high retention rates in a specialized market where word-of-mouth referrals are crucial Adaptability to work with a diverse global customer base including professional athletes, coaches, researchers, and healthcare providers, each with unique needs and applications Proactive problem-solving approach that can identify customer challenges before they become issues and contribute to product improvement feedback loops

Market Demand

High demand exists for professionals who can bridge the gap between complex health technology and practical application, particularly in the growing portable medical device sector where customer education and support are critical for market penetration.

Important Skills

Critical Skills

Exercise physiology knowledge is fundamental as it enables credible consultation with healthcare providers, coaches, and researchers who rely on accurate metabolic data interpretation for critical decisions affecting athlete performance and patient health outcomes Customer relationship management skills are essential given the specialized nature of the product and the need for ongoing support and education to ensure customer success and retention in a market where switching costs are high Technical communication abilities are crucial for translating complex metabolic testing concepts into actionable insights for diverse audiences ranging from elite athletes to clinical researchers

Beneficial Skills

Data analytics capabilities would enhance the ability to provide deeper insights to customers and contribute to product development initiatives International business experience would be valuable given the global customer base and potential for market expansion Project management skills would support the coordination of customer onboarding programs and trade show participation Digital marketing understanding could contribute to customer education content development and thought leadership positioning

Unique Aspects

Opportunity to work with world-champion athletes and elite sports organizations, providing exposure to cutting-edge performance optimization strategies
Role combines technical expertise in exercise physiology with business development and customer success responsibilities, offering diverse skill development
Company's focus on portable technology puts it at the forefront of the shift toward accessible, real-time metabolic analysis
International scope of work with customers worldwide, providing global business experience in a specialized technology sector

Career Growth

With the company's rapid growth trajectory, advancement opportunities could emerge within 2-3 years, particularly as international expansion creates needs for regional leadership and specialized expertise.

Potential Next Roles

Customer Success Manager with team leadership responsibilities Product Manager focusing on metabolic testing technology development Regional Sales Manager for health technology products Technical Training Manager for global markets Business Development Manager for strategic partnerships

Company Overview

VO2 Master Health Sensors Inc.

VO2 Master Health Sensors Inc. appears to be a specialized technology company that has established itself as a leader in portable metabolic analysis equipment, with a strong focus on innovation and international market presence. The company serves high-end markets including professional sports, academic institutions, and clinical settings.

The company positions itself as the world's leading portable VO2 analyzer brand, suggesting strong market recognition and competitive advantages in a niche but growing market segment with significant barriers to entry.
Based in Vernon, BC, the company operates with a global perspective, serving international customers and maintaining relationships with world-class athletes and institutions, indicating successful expansion beyond the Canadian market.
The company culture appears to emphasize innovation, customer success, and professional growth, with a lean organizational structure that provides employees with significant responsibility and direct impact on business outcomes.
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