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Program Analyst - Job Opportunity at The Chicago Housing Authority

Chicago, US
Full-time
Mid-level
Posted: February 28, 2025
Hybrid
USD 60,000-65,000 per year

Benefits

Comprehensive 401(k) retirement plan offering long-term financial security
Premium dental insurance coverage with preventive care focus
Competitive health insurance package with broad network access
Vision insurance with wellness benefits

Key Responsibilities

Lead strategic process improvement initiatives to optimize customer satisfaction and operational efficiency
Conduct sophisticated quantitative and qualitative analyses of waitlists and leasing activities to drive data-informed decisions
Spearhead cross-functional technical projects focusing on leasing management system enhancements
Develop and implement business optimization strategies while ensuring compliance with HUD regulations
Manage programmatic functions related to leasing goals and conduct comprehensive auditing activities
Facilitate knowledge transfer through training programs and system implementation guidance

Requirements

Education

Bachelor's degree in Urban Planning, Business Administration, Public Policy, Public Administration or related field required; Master's degree preferred

Experience

1-2 years of related work experience

Required Skills

Advanced verbal and written communication Advanced analytical and technical skills Advanced problem solving and organizational skills Project management Microsoft Suite proficiency (Word, Excel, PowerPoint, Publisher, Access) Knowledge of HUD Regulations and Fair Housing laws (preferred) Knowledge of Yardi housing management system (desired)
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Sauge AI Market Intelligence

Industry Trends

Public housing authorities are increasingly adopting data-driven approaches to optimize operations and improve service delivery, making analytical roles more crucial than ever The integration of technology solutions in public housing management is creating growing demand for professionals who can bridge technical and operational knowledge Compliance and regulatory requirements in public housing are becoming more complex, requiring specialists who can navigate both policy and operational aspects

Salary Evaluation

The offered salary range of $60,000-65,000 is slightly below market average for similar roles in Chicago, where comparable positions typically command $65,000-80,000, particularly given the technical and analytical requirements

Role Significance

Typically operates within a team of 5-8 professionals, collaborating across multiple departments
Mid-level position with significant operational impact, serving as a key liaison between technical implementation and policy compliance

Key Projects

Process optimization initiatives focusing on leasing and waitlist management Technology implementation projects for housing management systems Compliance monitoring and reporting programs Training and development initiatives for operational improvements

Success Factors

Strong ability to balance technical analysis with practical implementation considerations Expert knowledge of public housing regulations and ability to translate them into operational procedures Excellence in stakeholder management across various organizational levels Proven track record in process improvement and change management

Market Demand

High demand with steady growth projected due to increasing focus on housing accessibility and public sector modernization initiatives

Important Skills

Critical Skills

Data analysis capabilities are essential for optimizing waitlist management and leasing operations Project management expertise is crucial for driving cross-functional initiatives Knowledge of HUD regulations and compliance requirements is fundamental for role success

Beneficial Skills

Experience with Yardi or similar housing management systems enhances effectiveness Change management skills support successful process improvement implementations Business process modeling expertise aids in optimization efforts

Unique Aspects

Rare opportunity to impact public housing operations at scale while developing both technical and policy expertise
Position offers unique exposure to both public sector governance and private sector efficiency practices
Role combines analytical rigor with direct community impact

Career Growth

2-3 years in role typically required before advancement, with potential fast-track opportunities based on project success and innovation contribution

Potential Next Roles

Senior Program Analyst Housing Operations Manager Policy and Compliance Director Business Systems Manager

Company Overview

The Chicago Housing Authority

The Chicago Housing Authority is one of the largest public housing authorities in North America, serving over 63,000 families through various housing assistance programs

Leading public housing authority with significant influence on national housing policies and operational best practices
Primary provider of public housing services in Chicago metropolitan area with substantial impact on local housing market dynamics
Professional environment with strong emphasis on compliance, innovation, and public service, balanced with modern workplace practices including hybrid work arrangements
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