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Program Manager, AI and Self Support Operations - Job Opportunity at Meta

London, United Kingdom
Full-time
Senior
Posted: January 31, 2025
On-site
GBP 85,000 - 120,000 per year based on London market rates for senior AI program management roles

Benefits

Comprehensive benefits package (details not specified in posting)
Opportunity to work with cutting-edge GenAI technology
Career development in AI/ML operations
Global team exposure

Key Responsibilities

Lead strategic AI deployment programs across Global Operations
Drive operational efficiency through AI implementation
Manage cross-functional stakeholder relationships
Analyze and optimize support processes
Influence product and operational roadmaps
Track and optimize key operational metrics
Synthesize complex technical information for various audiences

Requirements

Education

BA/BS/BBA degree preferred

Experience

5+ years of experience in project management, customer experience, consulting, or operations

Required Skills

Project management Business process analysis Global project leadership Stakeholder management Executive communication Technical concept synthesis Deadline management Multi-project prioritization
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Sauge AI Market Intelligence

Industry Trends

Rapid integration of GenAI in customer support operations is reshaping traditional support models and creating high demand for leaders who can bridge AI and operations Increasing focus on self-service support solutions as companies aim to reduce operational costs while maintaining service quality Growing emphasis on AI ethics and responsible deployment in customer-facing operations

Role Significance

Likely leading a matrix team of 5-10 direct reports with influence over 50+ cross-functional team members
Senior strategic role with direct impact on Meta's global operations efficiency and customer experience transformation

Key Projects

AI-powered support automation implementation Global operational efficiency programs Customer experience transformation initiatives Cross-functional process optimization

Success Factors

Deep understanding of both technical AI capabilities and operational implementation challenges Strong stakeholder management across technical and business teams Ability to translate complex AI concepts into practical operational solutions Experience with rapid-scale deployment of new technologies

Market Demand

Very High - The intersection of AI and operations management is experiencing significant growth, with demand outpacing qualified talent availability

Important Skills

Critical Skills

AI/ML operational understanding Program management experience Stakeholder management Strategic thinking Change management

Beneficial Skills

Customer experience optimization Process automation expertise Data analytics Technical documentation Agile methodologies

Unique Aspects

Rare opportunity to influence AI deployment at global scale
Position at intersection of cutting-edge AI technology and practical operations
Direct impact on Meta's operational efficiency transformation

Career Growth

2-3 years in role before advancement opportunity, depending on impact and organizational growth

Potential Next Roles

Director of AI Operations Head of Customer Experience Technology VP of Global Operations

Company Overview

Meta

Meta is undergoing significant transformation with focus on AI and metaverse technologies while maintaining its position as a leading social technology company

Top-tier tech company with significant resources for AI development and implementation
London office serves as a major European hub for Meta's operations and technology initiatives
Fast-paced, innovation-focused environment with emphasis on impact and scale
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