Program Manager, Global Legal Mail Process - Job Opportunity at Meta

London, United Kingdom
Full-time
Mid-level
Posted: June 29, 2025
On-site
USD 85,000 - 115,000 per year based on London market rates for mid-level program managers in technology companies with specialized legal operations experience

Benefits

Comprehensive benefits package including health, dental, and vision coverage providing security and peace of mind
Equity participation allowing employees to share in company growth and success
Performance-based bonuses tied to individual and company achievements
Professional development opportunities including training and conference attendance
Flexible work arrangements supporting work-life balance
Generous time-off policies including vacation and personal days

Key Responsibilities

Lead global legal mail intake operations ensuring seamless coordination across international facilities and maintaining organizational compliance standards
Drive strategic process improvements through automation initiatives that reduce manual effort and increase operational efficiency across departments
Establish and influence triage protocols for legal document routing ensuring timely delivery to appropriate legal teams and maintaining confidentiality
Spearhead cross-functional collaboration initiatives connecting legal, facilities, and IT teams to optimize system integration and workflow alignment
Develop comprehensive performance metrics and reporting frameworks to track program success and identify areas for continuous improvement
Manage system upgrades, migrations, and automation projects that enhance legal mail processing capabilities and reduce operational risks
Serve as primary liaison between departments ensuring effective communication and resolution of complex routing and intake challenges
Oversee compliance monitoring for internal and external mail handling regulations protecting the organization from legal and regulatory risks
Coordinate with leadership to provide strategic program updates and recommendations for process optimization and resource allocation

Requirements

Education

Bachelor's degree in Business Administration, Legal Studies, Operations Management (or similar field), or equivalent work experience in lieu of a degree

Experience

5+ years of experience in project or program management, with a focus on operations, systems integration, and process improvement

Required Skills

General knowledge of project management methodologies (Agile, Waterfall, etc.) and tools (JIRA, Asana, etc.) Demonstrated experience understanding of cross-functional collaboration and experience/familiarity how to work effectively with teams across departments Experience with system setup, migration, and automation initiatives Knowledge of legal mail, intake, and processing practices Communication and interpersonal skills to collaborate with a variety of global teams and stakeholders Problem-solving experience with ability to proactively identify and resolve issues

Certifications

Project management certification (PMP, Scrum Master, etc.)
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Sauge AI Market Intelligence

Industry Trends

Legal operations management is experiencing significant growth as companies increasingly recognize the strategic value of optimizing legal processes and reducing operational costs through automation and standardization Digital transformation in legal departments is accelerating with organizations investing heavily in legal technology platforms, document management systems, and automated workflow solutions Cross-functional program management roles are becoming more specialized as companies seek professionals who can bridge technical, legal, and operational domains effectively Global compliance requirements are intensifying, driving demand for professionals who can manage international legal processes while ensuring regulatory adherence across multiple jurisdictions

Role Significance

Likely managing a virtual team of 5-8 stakeholders across legal, facilities, and IT departments while collaborating closely with 1-2 other program managers
This is a mid-level specialized program management position with significant operational responsibility and cross-functional leadership requirements, positioned as a key contributor to legal department efficiency

Key Projects

Implementation of automated legal mail routing systems and integration with existing legal technology infrastructure Development of global process standardization initiatives ensuring consistent legal mail handling across international offices Migration projects involving legal document management systems and workflow optimization platforms

Success Factors

Strong stakeholder management skills to navigate complex cross-functional relationships between legal, facilities, and technology teams Deep understanding of legal operations and compliance requirements combined with technical aptitude for system integration projects Process optimization mindset with ability to identify automation opportunities and drive efficiency improvements Excellent communication skills to manage sensitive legal communications and maintain confidentiality standards Project management expertise with proven ability to deliver complex initiatives involving multiple departments and technical systems

Market Demand

High demand driven by increasing complexity of legal operations in global technology companies and the critical need for process optimization professionals

Important Skills

Critical Skills

Project management methodology expertise is essential as this role requires coordinating complex initiatives across multiple departments with strict deadlines and compliance requirements Cross-functional collaboration skills are crucial for success as the role serves as primary liaison between legal, facilities, and IT teams with potentially conflicting priorities Legal operations knowledge is fundamental to understanding the sensitivity and compliance requirements of legal document handling and routing processes System integration experience is vital for managing technology upgrades, migrations, and automation initiatives that form core responsibilities

Beneficial Skills

Legal technology platform experience would accelerate onboarding and enable more strategic contributions to system optimization initiatives International compliance knowledge would enhance ability to navigate complex regulatory requirements across Meta's global operations Change management certification would support successful implementation of process improvements and system migrations Data analytics skills would enable more sophisticated performance metrics development and insights generation for program optimization

Unique Aspects

Specialized focus on legal mail processing represents a niche but critical operational function requiring deep understanding of legal confidentiality and compliance requirements
Global scope of responsibilities requiring coordination across multiple time zones and regulatory environments
Integration with Meta's broader legal technology infrastructure and compliance frameworks
Opportunity to work with cutting-edge automation and AI technologies for legal operations optimization

Career Growth

Typically 2-3 years to senior program manager level, 4-6 years to director level with consistent performance and additional certifications

Potential Next Roles

Senior Program Manager Legal Operations with expanded scope covering broader legal department processes Director of Legal Operations overseeing multiple program managers and strategic legal technology initiatives Legal Operations Consultant providing specialized expertise to multiple organizations Head of Business Operations in legal or compliance functions with P&L responsibility

Company Overview

Meta

Meta is a leading global technology company focused on building the metaverse and connecting billions of users through social media platforms including Facebook, Instagram, and WhatsApp, with significant investment in virtual and augmented reality technologies

One of the world's largest technology companies with dominant market position in social media and substantial resources for innovation and global expansion
This London position represents Meta's significant European operations hub, managing complex regulatory requirements across multiple jurisdictions including GDPR compliance and international legal coordination
Fast-paced, innovation-driven environment with emphasis on cross-functional collaboration, data-driven decision making, and global perspective on operations and compliance
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