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Program Manager - Process Standardization - Job Opportunity at Infosys Singapore & Australia

Sydney, Australia
Full-time
Senior
Posted: August 19, 2025
On-site
AUD 140,000 - 180,000 per year based on senior-level program management experience requirements, Sydney market rates for technology consulting roles, and the specialized nature of enterprise process standardization expertise within large-scale modernization initiatives.

Benefits

Opportunity to drive transformational impact on large-scale technology infrastructure modernization, positioning professionals at the forefront of digital transformation initiatives
Professional development and career advancement opportunities within a globally recognized management consulting firm, providing access to diverse skill-building experiences
Collaborative and inclusive work environment that prioritizes innovation and continuous improvement, fostering creative problem-solving and strategic thinking
Exposure to global culture and diversity across all organizational levels, enhancing cross-cultural competency and international business acumen
Access to comprehensive training opportunities and best practice methodologies, ensuring continuous skill enhancement and industry knowledge updates

Key Responsibilities

Lead enterprise-wide process standardization across multiple technology subprograms, directly influencing organizational efficiency and strategic alignment in large-scale modernization initiatives
Drive senior-level stakeholder engagement and partnership development, building critical relationships that ensure program success and organizational buy-in for transformation efforts
Design and implement comprehensive process improvement frameworks that enhance operational effectiveness across technology platforms, creating measurable business value
Develop and maintain enterprise standardization frameworks including policies, procedures, and best practices that serve as organizational blueprints for future initiatives
Execute strategic risk management by identifying potential program threats and developing proactive mitigation strategies to ensure successful process implementation
Establish performance monitoring systems with metrics and KPIs that provide executive-level visibility into standardization progress and business impact
Lead organizational change management initiatives that facilitate smooth adoption of standardized processes, ensuring sustainable transformation outcomes
Design and deliver training programs that build organizational capability and ensure adherence to standardized processes across diverse teams

Requirements

Education

Bachelor's degree in Business Administration, Information Technology, or a related field. A Master's degree is preferred.

Experience

Minimum of 7-10 years of experience in program management, preferably with a focus on process improvement and standardization in a large enterprise environment.

Required Skills

Strong project management skills, with a proven track record of managing complex, multi-faceted programs Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels Analytical and problem-solving skills, with a keen eye for detail Proficiency in project management tools and software Knowledge of industry best practices and standards in process improvement and technology modernization
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Sauge AI Market Intelligence

Industry Trends

Digital transformation acceleration is driving unprecedented demand for process standardization expertise as organizations modernize legacy technology infrastructure to remain competitive in rapidly evolving markets. This trend has intensified post-pandemic as companies recognize the critical need for operational agility and standardized processes to support remote work capabilities and digital service delivery. Enterprise technology platform consolidation is becoming a strategic priority as organizations seek to reduce complexity, improve interoperability, and achieve cost efficiencies through standardized processes and unified technology architectures. This trend is particularly pronounced in large enterprises managing multiple legacy systems. Risk management and compliance standardization is gaining prominence as organizations face increasing regulatory scrutiny and cybersecurity threats, requiring sophisticated process standardization frameworks that ensure consistent governance across all technology platforms and business units.

Role Significance

Typically manages matrix teams of 15-30 professionals across multiple subprograms, with indirect influence over larger implementation teams. The role involves coordinating with various subprogram leaders and their respective teams, creating a broad span of influence across the organization.
Senior management position with significant organizational impact, requiring strategic thinking and executive-level stakeholder management. This role operates at the program level rather than project level, indicating substantial responsibility for enterprise-wide transformation outcomes and cross-functional leadership authority.

Key Projects

Enterprise-wide technology platform modernization initiatives spanning multiple business units and geographic regions Large-scale process reengineering projects that standardize operations across diverse organizational functions Digital transformation programs that integrate legacy systems with modern technology platforms Organizational change management initiatives that implement new operational frameworks and governance structures

Success Factors

Demonstrated ability to navigate complex organizational politics and build consensus among diverse stakeholder groups with potentially competing priorities, as enterprise standardization often requires significant organizational change and compromise across business units. Strong analytical and systems thinking capabilities to understand interdependencies across multiple technology platforms and business processes, enabling the design of comprehensive standardization frameworks that address organizational complexity. Exceptional communication and influence skills to drive adoption of standardized processes across resistant organizational cultures, particularly in environments where teams may be protective of existing processes and workflows. Deep understanding of change management principles and organizational psychology to facilitate smooth transitions from diverse processes to standardized frameworks, minimizing disruption while maximizing adoption rates.

Market Demand

High demand driven by accelerating digital transformation initiatives, enterprise modernization requirements, and the specialized skill set required for managing complex process standardization across multiple technology platforms in large organizational environments.

Important Skills

Critical Skills

Program management expertise is absolutely essential as this role requires orchestrating complex, multi-faceted initiatives across diverse organizational functions, with responsibility for ensuring alignment, timeline management, and successful delivery of enterprise-wide standardization efforts. Stakeholder management and influence skills are crucial for success, as the role requires building consensus among senior executives, subprogram leaders, and external partners who may have competing priorities and established ways of working that resist standardization efforts. Process improvement and standardization expertise forms the core technical competency, requiring deep understanding of how to analyze existing processes, identify optimization opportunities, and design scalable frameworks that can be implemented across diverse organizational contexts.

Beneficial Skills

Change management certification and experience would significantly enhance effectiveness in driving organizational adoption of standardized processes, particularly in environments where cultural resistance to change may be substantial. Industry-specific knowledge in technology modernization trends and best practices would provide valuable context for designing standardization frameworks that align with current market developments and future technology directions. Data analytics and metrics development skills would support the establishment of robust performance monitoring systems that provide quantitative evidence of standardization benefits and support continuous improvement efforts.

Unique Aspects

Opportunity to work on large-scale technology platform modernization initiatives that span multiple countries and business units, providing exposure to complex international business environments and diverse regulatory requirements.
Role specifically focuses on process standardization rather than general program management, offering deep specialization in a high-demand area of expertise that is critical for digital transformation success.
Position involves working with external client engagements rather than internal operations, providing exposure to diverse industry challenges and business models while building valuable consulting experience.
Combination of strategic program leadership with hands-on process design and implementation, offering both high-level business impact and detailed operational expertise development.

Career Growth

Progression to director-level roles typically occurs within 3-5 years with successful program delivery, while C-suite positions may require 7-10 years of progressive responsibility in transformation leadership roles.

Potential Next Roles

Senior Program Director or Portfolio Manager overseeing multiple large-scale transformation initiatives Director of Business Transformation or Chief Operating Officer roles focusing on enterprise-wide operational excellence Management Consulting Partner or Principal specializing in digital transformation and process optimization Chief Information Officer or Chief Technology Officer positions in large enterprises

Company Overview

Infosys Singapore & Australia

Infosys is a global leader in next-generation digital services and consulting, serving clients across more than 50 countries with comprehensive technology solutions and business transformation expertise. The company's Australian operations represent a significant regional hub for Asia-Pacific digital transformation initiatives.

Positioned as a top-tier global consulting firm competing directly with major players like Accenture, Deloitte, and IBM in the enterprise digital transformation space, with particular strength in large-scale technology modernization projects.
Strong market presence in Australia with established client relationships across major enterprises and government organizations, offering significant exposure to complex, high-profile transformation initiatives in the Asia-Pacific region.
Known for emphasizing continuous learning, innovation, and collaborative problem-solving, with a culture that supports professional growth through exposure to diverse industries and cutting-edge technology implementations.
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