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Project and Professional Services Manager - Job Opportunity at Trellint

Portsmouth, GB
Full-time
Senior
Posted: June 6, 2025
Remote
£55,000 - £75,000 per year based on senior-level project management role in UK market with team leadership responsibilities, remote flexibility, and strategic business impact. The upper range reflects the management component and cross-functional leadership requirements.

Benefits

Remote work flexibility providing enhanced work-life balance and reduced commuting costs, positioning as a modern employer attracting top talent in competitive markets
Professional development opportunities through team leadership and career growth initiatives, offering accelerated skill advancement compared to individual contributor roles
Strategic exposure to senior leadership through direct reporting to Head of UK Operations, providing visibility and networking opportunities often reserved for executive-level positions
Cross-functional collaboration opportunities with IT, Product, Operations, and Client Teams, delivering broader business acumen development than typical project management roles

Key Responsibilities

Drive strategic execution of change order initiatives ensuring customer alignment while achieving quarterly business targets, directly impacting company revenue and client satisfaction metrics
Provide executive leadership to Professional Services and Project Management teams, fostering high-performance culture and career development that determines organizational success
Oversee complex contract implementations and project deliveries, ensuring timely execution that maintains competitive advantage and client retention
Lead resource forecasting and workload optimization across multiple teams, making strategic decisions that affect operational efficiency and profitability
Generate comprehensive management dashboards and reports providing senior leadership with critical business intelligence for strategic decision-making
Collaborate with cross-functional leadership teams to develop release schedules and deliverable alignment, influencing product roadmap and market positioning
Implement change management frameworks ensuring compliance and quality standards that protect company reputation and regulatory standing
Resolve high-stakes conflicts and manage escalations appropriately, maintaining client relationships worth significant annual contract values
Contribute to organizational strategic priorities as management team member, shaping company future direction and competitive market position

Requirements

Education

Degree level or equivalent qualification. Relevant significant experience in a comparable role, acceptable.

Experience

minimum of 3 or more consecutive years' experience

Required Skills

A proven track record of leading successful delivery of medium to large, multi-team IT projects In depth knowledge of tools like Monday.com or similar platforms for project tracking and reporting Excellent communication and stakeholder engagement skills, with a focus on Client alignment Strategic mindset with the ability to forecast and manage resources effectively Market awareness and the ability to identify and respond to competitive trends Confident leader capable of providing strategic direction, coaching, and guidance to colleagues across the business Broad knowledge of Project Management systems and technology, advantageous Previous experience in operational management with the ability and confidence to make decisions leading to clear targets and manage multiple priorities Experienced with change management processes and confident in enacting positive changes to processes An excellent communicator, both verbal and written, with keen attention to detail Excellent interpersonal skills and the ability to persuade influence and, when appropriate, challenge with tact and diplomacy Self-motivated individual, tenacious and innovative, able to see the bigger picture and continuously improving operational delivery High level of personal integrity, who displays respect and empathy for others and is consistent, whilst understanding the impact of own actions on colleagues Proficiency with Excel, Visio, PowerPoint, and other commonly used Microsoft 365 Tools Creative and analytical thinking style, applying tenacity in the face of obstacles Ability to work professionally to meet deadlines and work collaboratively in a team environment

Certifications

Agile certification is a plus (e.g., Certified Scrum Master or PMI-ACP)
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Sauge AI Market Intelligence

Industry Trends

Digital transformation acceleration is driving unprecedented demand for project management professionals who can bridge technical implementation with business strategy, particularly in companies like Trellint that appear to focus on technology solutions and client services. The shift toward remote-first operations has created new challenges in project coordination and team management, making professionals with proven remote leadership capabilities increasingly valuable in the current market landscape. Professional services organizations are increasingly adopting agile methodologies and modern project management tools like Monday.com to improve client delivery and maintain competitive advantage, requiring managers who can navigate both traditional and modern approaches. Change management expertise has become critical as organizations undergo rapid digital transformations, with companies seeking leaders who can manage complex change orders while maintaining client satisfaction and business alignment.

Role Significance

Likely managing 8-15 professionals across Project Management and Professional Services functions, including Project Managers, Deployment Technicians, and Professional Services staff, based on the scope of change order execution and contract onboarding responsibilities.
Senior management position with significant strategic impact, evidenced by direct reporting to Head of UK Operations, responsibility for quarterly targets, cross-functional leadership, and contribution to organizational strategic priorities as a management team member.

Key Projects

Large-scale client contract implementations requiring multi-team coordination and technical deployment across various business units Change order execution projects involving system modifications, process improvements, and client requirement adaptations New logo contract onboarding initiatives encompassing project setup, resource allocation, and delivery framework establishment Cross-functional process improvement projects involving IT, Product, Operations, and Client Teams collaboration

Success Factors

Exceptional stakeholder management skills to balance competing priorities between client needs, business objectives, and team capabilities while maintaining quarterly performance targets Strategic thinking ability to forecast resource needs, identify market opportunities, and adapt quickly to changing business demands in a competitive technology services environment Strong change management expertise to implement process improvements, manage organizational transitions, and ensure compliance with governance frameworks Advanced project management competency combining Agile and Waterfall methodologies with modern tools like Monday.com to optimize delivery efficiency and client satisfaction Leadership excellence in developing high-performing teams, fostering engagement, and managing complex escalations while maintaining team morale and productivity

Market Demand

High demand driven by digital transformation needs, remote work complexity, and shortage of experienced project managers who combine technical expertise with strategic business acumen and proven team leadership capabilities.

Important Skills

Critical Skills

Project management expertise combining Agile and Waterfall methodologies is essential as organizations increasingly require flexibility to adapt methodologies based on project context, client needs, and delivery timelines in today's dynamic business environment Strategic resource forecasting and management capabilities are crucial for maintaining profitability and client satisfaction while scaling operations, particularly in professional services where resource utilization directly impacts margin performance Change management proficiency is vital as technology services companies must continuously adapt processes, tools, and service offerings to maintain competitive advantage and meet evolving client expectations Cross-functional collaboration skills are indispensable for success in modern matrix organizations where project delivery requires coordination across IT, Product, Operations, and Client Teams to achieve business objectives

Beneficial Skills

Transportation industry knowledge could provide significant competitive advantage given the specialized nature of this sector and potential for higher-value client relationships and contract premiums Advanced Monday.com platform expertise represents growing market demand for modern project management tools and could differentiate candidates in competitive hiring scenarios Agile certifications like Certified Scrum Master demonstrate commitment to professional development and mastery of increasingly important project delivery methodologies Microsoft 365 advanced proficiency including Visio enables sophisticated project documentation and stakeholder communication capabilities that enhance professional credibility and delivery quality

Unique Aspects

Combination of project management and professional services oversight provides broader business exposure than typical PM roles, offering accelerated career development opportunities
Direct involvement in change order execution and new client onboarding delivers comprehensive revenue cycle experience from sales support through delivery completion
Strategic management team participation provides executive-level decision-making exposure typically reserved for director-level positions
Transportation industry experience preference suggests specialized market focus, potentially offering niche expertise development and higher compensation premiums

Career Growth

Typically 3-5 years to senior director level, 5-8 years to VP/COO level, depending on company growth, individual performance, and market opportunities in the technology services sector.

Potential Next Roles

Head of UK Operations or Regional Operations Director, leveraging comprehensive operational management experience and strategic business contribution VP of Professional Services or Client Services Director, building on client alignment expertise and service delivery leadership Program Management Director or Portfolio Management Lead, expanding scope to enterprise-level program oversight and strategic planning Chief Operating Officer for mid-size technology services companies, utilizing cross-functional leadership and business strategy experience

Company Overview

Trellint

Trellint appears to be a technology services company focusing on professional services delivery, likely in the B2B sector given the emphasis on client contracts, change orders, and technical deployments. The company structure suggests a growing organization with established UK operations and formal management hierarchy.

Mid-market technology services provider with established UK presence, evidenced by dedicated UK Operations leadership and formal professional services structure. The remote-first approach and modern tooling suggest competitive positioning in the digital services market.
Strong UK market focus with Portsmouth location suggesting either headquarters or major regional hub. The remote work model indicates national UK coverage capability with potential for broader geographic expansion.
Performance-driven culture emphasizing quarterly targets and business alignment, combined with focus on team development and career growth. The collaborative cross-functional approach and modern project management tools suggest innovative, adaptable work environment.
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