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Project Management/Scrum Master - C11 - Job Opportunity at Citigroup

Pune, India
Full-time
Mid-level
Posted: June 19, 2025
On-site
INR 1,200,000 - 1,800,000 per year (approximately USD 14,500 - 21,500). This estimate reflects the mid-level experience requirements, specialized banking domain knowledge, and Pune market conditions for financial services technology roles. The C11 designation at Citigroup typically indicates a mid-to-senior individual contributor level with competitive compensation packages.

Benefits

Opportunity to work with highly skilled and experienced global team members including developers, testers, architects, and business analysts - providing exceptional professional networking and mentorship opportunities that accelerate career development
Exposure to challenging high-performance scale-out architecture environments - offering cutting-edge technical experience that positions professionals at the forefront of enterprise-level system design
Cross-regional collaboration experience with global and regional stakeholders - developing international business acumen and cultural competency highly valued in multinational organizations
Banking domain expertise development in compliance-critical KYC operations - building specialized knowledge in a heavily regulated sector with strong job security and transferable skills

Key Responsibilities

Drive strategic delivery excellence by ensuring on-time deployment of high-quality code with minimal production defects, directly impacting business continuity and customer satisfaction in critical financial compliance operations
Architect scalable and reliable software deployment strategies that support Citi's global KYC platform, influencing the bank's ability to meet regulatory requirements across multiple jurisdictions
Lead technology innovation initiatives by researching and recommending system improvements, positioning the organization for competitive advantage in compliance automation and operational efficiency
Manage stakeholder communications and risk escalation across multiple organizational levels, serving as a critical link between technical teams and business leadership in high-stakes compliance environments
Build and maintain strategic relationships with global stakeholders, establishing credibility that enables effective cross-functional collaboration in complex, multi-regional financial operations
Apply deep business knowledge to solve complex compliance challenges by working directly with senior business leaders, contributing to enterprise-level risk management and regulatory strategy
Own end-to-end software development lifecycle management including component design, coding oversight, testing coordination, and quality assurance, ensuring robust delivery of mission-critical financial compliance systems
Orchestrate seamless collaboration between development, functional, operations, and interfacing teams across global regions, facilitating the successful delivery of complex, interconnected financial technology projects

Requirements

Education

BE/B.Tech Degree or equivalent preferably Masters

Experience

5-8 years of overall IT experience with 2-3 years of experience in project/release management

Required Skills

Implementation Knowledge on Agile & Waterfall technology Good Communication skills and experience to work with Global teams Compliance Knowledge will be an advantage Experience in working in scrum teams Working understanding of Scrum of scrums Excellent understanding on JIRA Working knowledge and should have worked on Atlassian Confluence Banking domain knowledge
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Sauge AI Market Intelligence

Industry Trends

Financial services organizations are increasingly investing in digital transformation of compliance operations, with KYC automation becoming a critical competitive differentiator as regulatory requirements intensify globally. Banks are prioritizing agile methodologies and DevOps practices to accelerate compliance system deployments while maintaining strict quality standards. The convergence of regulatory technology (RegTech) and traditional banking operations is creating unprecedented demand for professionals who can bridge technical project management with deep compliance domain knowledge. Organizations are seeking Scrum Masters who understand both agile delivery principles and the nuanced requirements of anti-money laundering and customer due diligence processes. Cross-border financial operations are driving the need for project managers who can coordinate complex, multi-jurisdictional technology initiatives while navigating varying regulatory frameworks. The ability to manage global stakeholder relationships and cultural differences has become essential for success in enterprise financial technology projects.

Role Significance

Typically manages coordination across 3-5 scrum teams consisting of 25-40 total team members including developers, testers, business analysts, and operations personnel. The role involves matrix management relationships with global stakeholders and requires orchestrating complex cross-functional initiatives.
This role represents a mid-to-senior level position within Citigroup's technology organization, with significant responsibility for mission-critical compliance systems. The C11 designation indicates substantial individual contributor responsibilities with potential team leadership elements, requiring both technical project management expertise and strategic business acumen.

Key Projects

Implementation and enhancement of global KYC compliance platforms affecting millions of customer records and regulatory reporting requirements Integration of anti-money laundering systems across multiple business lines and geographic regions Regulatory response initiatives requiring rapid deployment of compliance monitoring and reporting capabilities Digital transformation projects modernizing legacy compliance systems while maintaining operational continuity

Success Factors

Deep understanding of both agile project management principles and financial services regulatory requirements, enabling effective translation between technical capabilities and compliance objectives Exceptional stakeholder management skills capable of building trust and facilitating collaboration across diverse cultural and functional boundaries in high-pressure regulatory environments Strong analytical and problem-solving abilities to navigate complex technical and business challenges while maintaining focus on risk mitigation and regulatory adherence Proven ability to manage multiple competing priorities and tight deadlines while maintaining quality standards in mission-critical financial systems Cultural adaptability and communication skills necessary for effective collaboration with global teams across different time zones and regulatory jurisdictions

Market Demand

High demand driven by regulatory compliance requirements, digital transformation initiatives in banking, and the specialized skill set combining agile methodology expertise with financial services domain knowledge.

Important Skills

Critical Skills

Agile and Scrum methodology expertise is absolutely essential as financial services organizations accelerate their adoption of iterative development approaches to meet rapidly changing regulatory requirements and competitive pressures JIRA and Confluence proficiency represents fundamental infrastructure knowledge for modern project management, particularly in enterprise environments where documentation, tracking, and collaboration across global teams are mission-critical Global communication and stakeholder management skills are paramount given the international scope of financial compliance requirements and the need to coordinate across multiple time zones, cultures, and regulatory jurisdictions Banking domain knowledge, particularly in compliance and KYC processes, provides the contextual understanding necessary to make informed decisions about system requirements, risk implications, and regulatory impact

Beneficial Skills

Additional project management certifications such as PMP or Agile certifications (CSM, PMI-ACP) would enhance credibility and provide structured methodologies for complex program management Regulatory technology (RegTech) knowledge and familiarity with compliance automation tools would position the candidate for advancement in the rapidly growing intersection of technology and financial regulation Data analytics and reporting skills would be valuable given the increasing importance of compliance metrics, regulatory reporting, and performance dashboards in financial services operations Change management and organizational development expertise would support the complex cultural and process transformations required in global financial technology initiatives

Unique Aspects

Direct involvement in protecting global financial systems from money laundering and terrorist financing, contributing to international security and economic stability
Exposure to cutting-edge RegTech solutions and compliance automation technologies that are shaping the future of financial services
Opportunity to work with Citi's proprietary KYC platform, gaining expertise in systems used by millions of customers worldwide
Cross-jurisdictional regulatory experience spanning multiple countries and compliance frameworks, providing rare specialized knowledge
Integration with Citi's global technology ecosystem, offering insights into enterprise-scale system architecture and international operations

Career Growth

Progression to senior program management roles typically occurs within 18-24 months given the specialized nature of financial compliance expertise and the high demand for experienced professionals in this domain.

Potential Next Roles

Senior Program Manager for enterprise-wide compliance initiatives Product Owner for RegTech platforms and compliance automation solutions Delivery Lead for digital transformation programs in financial services Agile Coach specializing in financial services and regulatory technology Business Relationship Manager for global compliance technology partnerships

Company Overview

Citigroup

Citigroup stands as one of the world's largest and most geographically diverse financial institutions, operating in over 95 countries with a comprehensive portfolio of consumer banking, corporate banking, and investment services. The organization has been at the forefront of financial technology innovation while maintaining strict adherence to global regulatory requirements.

Citigroup holds a dominant position in global banking with particular strength in international markets and cross-border financial services. The company's extensive regulatory expertise and technology infrastructure investments position it as a leader in compliance automation and risk management systems.
Pune serves as a critical technology hub for Citigroup's global operations, housing significant portions of the bank's software development, testing, and operational support functions. The location represents one of Citi's largest technology centers outside of the United States, with substantial investment in local talent development and infrastructure.
Citigroup emphasizes a collaborative, performance-driven culture with strong focus on diversity, inclusion, and professional development. The organization provides extensive training opportunities, global mobility options, and encourages innovation while maintaining rigorous risk management and compliance standards.
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