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Project Manager - Job Opportunity at Eventus Solutions Group

London, United Kingdom
Full-time
Senior
Posted: May 29, 2025
Remote
£65,000 - £85,000 annually based on the senior-level requirements, specialized contact center technology expertise, and UK market conditions for remote project management roles. The 25% travel requirement and client-facing responsibilities typically command premium compensation within this range.

Benefits

Comprehensive annual leave package providing work-life balance essential for high-stress project management roles
Complete medical, vision, and dental insurance coverage ensuring healthcare security for professionals in demanding technical environments
Life and disability insurance protection offering financial security that exceeds many mid-market technology firms
Flexible paid time off including parental and sick leave demonstrating progressive employment practices
25% travel opportunities providing diverse client exposure and professional development

Key Responsibilities

Drive end-to-end project ownership for strategic client initiatives, directly impacting business outcomes and establishing long-term partnerships
Lead comprehensive customer roadmap development and technology assessments that shape enterprise digital transformation strategies
Facilitate high-level requirements gathering sessions with C-suite stakeholders, translating business needs into actionable technical solutions
Create and deliver executive-level presentations that influence multi-million dollar technology investment decisions
Serve as trusted strategic advisor to enterprise clients, positioning cutting-edge contact center technologies and industry best practices
Execute complex project delivery within aggressive timelines and budget constraints, ensuring profitability and client satisfaction
Develop comprehensive training ecosystems including materials, reference guides, and operational playbooks that enable client success
Collaborate with sales teams to architect client engagement strategies and develop statements of work for enterprise-scale implementations

Requirements

Education

Bachelor's degree in engineering or computer programming preferred

Experience

7 or more years' experience of Project Management experience

Required Skills

Experience working as an Agile Scrum Master Experience managing cloud and on-premises contact centers communication (ACD) platforms with focus on various digital technologies & solutions within enterprise scale telephony platforms Knowledgeable with the technical challenges, benefits and limitations in delivering cloud services for enterprises spanning areas of application, network, carrier routing and/or desktop Industry experience with Genesys, CXone, Avaya, Aspect, Amazon Connect, Cisco or other contact center application vendors is highly desired Ability and desire to mentor lower level resources
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Sauge AI Market Intelligence

Industry Trends

The contact center industry is experiencing rapid cloud migration acceleration, with enterprises investing heavily in omnichannel customer experience platforms to meet post-pandemic digital-first customer expectations. This transformation is driving unprecedented demand for project managers who can navigate complex hybrid cloud implementations while ensuring business continuity. Artificial intelligence integration in contact centers is reshaping the industry landscape, with companies implementing AI-powered analytics, chatbots, and predictive routing systems. Project managers with deep understanding of traditional platforms like Genesys and Avaya, combined with emerging technologies like Amazon Connect, are positioned at the center of this technological evolution. Remote work adoption has fundamentally changed contact center operations, creating new challenges around agent management, security, and technology integration. Organizations are seeking project managers who can orchestrate distributed team implementations while maintaining service quality and compliance requirements across multiple geographical locations.

Role Significance

Typically manages cross-functional project teams of 5-12 members including technical architects, implementation specialists, and client stakeholders, while also mentoring junior project management resources as part of organizational development responsibilities.
Senior individual contributor role with significant client-facing responsibilities and strategic influence. The position requires autonomous decision-making capabilities and serves as a key liaison between technical teams and executive stakeholders, indicating substantial organizational trust and authority.

Key Projects

Enterprise-scale contact center cloud migrations involving thousands of agents and complex integration requirements Multi-platform technology assessments and roadmap development for Fortune 500 companies Hybrid cloud implementations combining on-premises and cloud-based communication systems Digital transformation initiatives incorporating AI and advanced analytics into existing contact center infrastructure

Success Factors

Deep technical fluency across multiple contact center platforms combined with the ability to translate complex technical concepts into business value propositions for C-level executives Exceptional stakeholder management skills enabling navigation of complex enterprise politics while maintaining project momentum and client satisfaction Proven ability to balance aggressive delivery timelines with quality standards, ensuring both client success and organizational profitability Strong mentorship capabilities to develop junior team members while maintaining high-performance project delivery standards

Market Demand

High demand driven by digital transformation initiatives and the critical shortage of project managers with both technical contact center expertise and enterprise client management experience.

Important Skills

Critical Skills

Agile Scrum Master experience is essential as modern enterprise implementations require rapid iteration cycles and adaptive project management approaches to accommodate changing business requirements and technology capabilities. This methodology expertise enables successful navigation of complex stakeholder environments while maintaining delivery momentum. Multi-platform contact center technology expertise spanning cloud and on-premises solutions is critical because enterprise clients typically operate hybrid environments requiring seamless integration between legacy systems and modern cloud platforms. Deep understanding of vendors like Genesys, Avaya, and Amazon Connect enables credible technical advisory relationships with client IT leadership. Enterprise cloud services knowledge including application, network, and routing considerations is fundamental because contact center implementations involve complex technical architectures requiring coordination across multiple IT domains. This expertise enables identification and mitigation of integration challenges before they impact project timelines.

Beneficial Skills

Sales engagement and business development experience would accelerate career progression by developing revenue generation capabilities highly valued in consulting environments Change management and organizational development skills would enhance client value delivery by addressing the human elements of technology transformation Advanced certification in cloud platforms like AWS or Microsoft Azure would expand technical credibility and enable broader client engagement opportunities Financial modeling and business case development capabilities would strengthen strategic advisory positioning with executive stakeholders

Unique Aspects

Opportunity to work across multiple leading contact center platforms including both established vendors like Genesys and Avaya, and emerging cloud platforms like Amazon Connect, providing rare comprehensive technology exposure
Direct involvement in sales process and statement of work development, offering unusual business development experience typically reserved for more senior consulting roles
Combination of technical project management with strategic advisory responsibilities, creating a hybrid role that bridges implementation and consulting functions
Access to Tech Mahindra's global resources and methodologies while maintaining startup-like flexibility in a specialized contact center practice

Career Growth

2-4 years to senior program management roles, with potential advancement to practice leadership positions within 5-7 years given the specialized expertise and client relationship management experience gained in this role.

Potential Next Roles

Senior Program Manager overseeing multiple concurrent enterprise implementations Practice Lead or Director positions focusing on contact center transformation consulting Client Engagement Manager roles with expanded business development responsibilities Technical Consulting Manager positions with broader technology portfolio oversight

Company Overview

Eventus Solutions Group

Eventus Solutions Group operates as a subsidiary or division of Tech Mahindra, a major global technology services company with extensive enterprise client relationships. The organization focuses on contact center solutions and customer experience transformation, positioned within the broader Tech Mahindra ecosystem that serves Fortune 500 companies worldwide.

Strong market position leveraging Tech Mahindra's global reach and established enterprise relationships, providing access to high-value client engagements and complex transformation projects that smaller consulting firms cannot access.
Significant UK presence with remote-first approach, indicating investment in local market development while maintaining cost-effective delivery models. The 25% travel requirement suggests active client engagement across the broader European region.
Technology-focused culture emphasizing continuous learning and cross-team collaboration, with strong emphasis on diversity and inclusion policies typical of large multinational technology service providers.
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