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Project Manager - Digital Commerce (ASO) - Job Opportunity at Apple

Singapore, Singapore
Full-time
Senior
Posted: April 19, 2025
On-site
SGD 180,000 - 250,000 annually based on Singapore tech market rates and role seniority

Benefits

Competitive compensation package aligned with tech industry standards
Career development opportunities within Apple's global ecosystem
Exposure to cutting-edge technology and innovation projects
Collaborative work environment with industry leaders

Key Responsibilities

Lead implementation of global eCommerce initiatives for Apple Store Online
Drive technical architecture and integration strategies across multiple systems
Manage complex project portfolios with overlapping timelines
Develop and optimize business processes for retail and contact center operations
Lead cross-functional teams and stakeholder communications
Direct system architecture and platform design decisions

Requirements

Education

BA/BS degree in a technical field

Experience

4+ years professional experience in product/project/program management

Required Skills

SAP (S4 HANA) proficiency Contact Center and e-Commerce systems expertise Business process optimization Technical solution architecture Stakeholder management Project management methodologies Cross-functional leadership

Certifications

PMP or Certified Scrum Master (preferred)
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Sauge AI Market Intelligence

Industry Trends

Digital commerce is rapidly evolving with integration of AI and machine learning in customer service operations Contact centers are transforming from cost centers to strategic customer experience hubs Enterprise-scale eCommerce platforms are increasingly focusing on personalization and omnichannel integration

Role Significance

Typically leads virtual teams of 10-15 members across multiple functions including technology, business, and operations
Senior strategic position with direct impact on Apple's global digital commerce operations and customer experience initiatives

Key Projects

Digital commerce platform modernization Contact center technology integration Payment systems enhancement Customer experience optimization programs Global process standardization initiatives

Success Factors

Deep understanding of enterprise architecture and system integration Strong technical background combined with business acumen Ability to navigate complex stakeholder environments Experience with global-scale digital commerce operations

Market Demand

High demand position due to the convergence of digital commerce transformation and enterprise architecture skills

Important Skills

Critical Skills

Technical architecture understanding Enterprise system integration expertise Strategic project management capabilities Cross-functional leadership skills

Beneficial Skills

AI/ML knowledge in customer service applications Genesys platform experience Global eCommerce operations understanding Change management expertise

Unique Aspects

Direct influence on Apple's largest retail channel
Combination of enterprise technology and customer experience focus
Global scale of operations with regional implementation requirements

Career Growth

2-3 years in role before advancement, depending on project success and organizational growth

Potential Next Roles

Senior Program Manager Director of Digital Commerce Head of eCommerce Technology Digital Transformation Leader

Company Overview

Apple

Apple maintains leadership in consumer technology and digital services with a strong focus on customer experience and innovation

Global technology leader with significant investment in digital commerce capabilities
Singapore serves as a strategic hub for Apple's Asia Pacific operations
Fast-paced, innovation-focused environment with emphasis on excellence and attention to detail
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