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Project Manager - Digital Commerce (ASO) - Job Opportunity at Apple Inc.

Cork, Ireland
Full-time
Senior
Posted: June 1, 2025
On-site
€85,000 - €110,000 per year based on Ireland market rates for senior project managers in technology companies, with potential for additional compensation through Apple's equity and bonus programs

Benefits

Opportunity to work at Apple's largest retail store (Apple Store Online) with global impact on customer experience
Exposure to cutting-edge digital commerce technologies and AI applications in contact center environments
Cross-functional collaboration with diverse business and technical teams across Apple's global organization
Professional development through ownership of complex regional and global eCommerce initiatives
Inclusive work environment that values diversity and fosters innovation
Access to Apple's standard project management methodologies and operational excellence frameworks

Key Responsibilities

Lead end-to-end implementation of multiple mid-to-large scale regional and global eCommerce initiatives with overlapping timelines, directly impacting Apple's digital retail strategy
Drive comprehensive project lifecycle management including scope definition, resource allocation, process mapping, requirements documentation, and change management to deliver scalable customer-centric solutions
Serve as the authoritative voice for project portfolios, communicating transparently across all organizational levels and proactively driving leadership discussions when strategic focus is required
Build and leverage strategic relationships with internal and external partner teams to positively influence project direction and organizational outcomes
Provide technical leadership by understanding complex system landscapes and influencing system architecture, integration strategies, and platform design decisions
Facilitate cross-functional collaboration between business and technology teams to ensure project objectives alignment and implement lasting technical solutions
Champion operational excellence by incorporating Apple's standardized project management methodologies to consistently deliver high-quality business solutions
Develop subject matter expertise in Retail Online operations and serve as a technical resource for the organization
Contribute to organizational culture by promoting inclusion, respect for diversity, and continuous learning

Requirements

Education

BA/BS degree in a technical field, or 8+ years of professional experience in a directly relatable role

Experience

Professional experience working within a product, project, or program management role with demonstrated experience in Contact Center and/or e-Commerce systems

Required Skills

Experience and proficiency with SAP (S4 HANA) Experience working with Contact Center and/or e-Commerce systems and technologies (ex. payments/financing applications, order maintenance tools, workforce management applications, telephony/chat systems and infrastructure) Demonstrated ability to influence at all levels of an organization, whether with a peer or senior/exec level leadership Technical and analytical problem solving capabilities Demonstrated ability to understand and explain complex business processes, systems, and tools with a keen focus on upstream/downstream impact Familiarity with both Waterfall and Agile project management methodologies Awareness of AI application within a contact center environment Knowledge of Genesys routing solutions Understanding of order to cash processes

Certifications

PMP or Certified Scrum Master
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Sauge AI Market Intelligence

Industry Trends

The digital commerce landscape is experiencing unprecedented growth with companies investing heavily in omnichannel retail experiences, particularly in the post-pandemic era where online shopping has become the primary channel for many consumers. Apple's focus on reimagining the shopping experience reflects the broader industry shift toward personalized, seamless digital interactions that blur the lines between online and offline retail. Artificial Intelligence integration in contact centers and customer service operations has become a critical competitive differentiator, with companies leveraging AI for routing optimization, predictive analytics, and enhanced customer personalization. The specific mention of AI applications in contact center environments indicates Apple's strategic investment in next-generation customer service technologies. Business Process Re-engineering (BPR) has gained renewed importance as organizations seek to optimize operational efficiency while maintaining customer-centricity. The emphasis on scalable, efficient processes reflects the industry-wide need to balance automation with human touch points in customer journey management.

Role Significance

Typically manages cross-functional teams of 15-25 professionals including business analysts, technical architects, developers, and stakeholders across multiple time zones, with matrix management responsibilities across Apple's global retail organization
This is a senior-level position with significant strategic impact, evidenced by the responsibility for multiple large-scale global initiatives, direct communication with executive leadership, and influence over system architecture decisions. The role sits at the intersection of business strategy and technical implementation, requiring both deep technical knowledge and executive presence.

Key Projects

Implementation of next-generation payment and financing systems across Apple's global retail network Development and deployment of AI-powered customer service routing and personalization platforms Integration of new contact center technologies with existing Apple retail infrastructure Optimization of order-to-cash processes to improve customer experience and operational efficiency

Success Factors

Exceptional technical acumen combined with business strategy understanding to bridge the gap between complex technical implementations and business objectives in Apple's fast-paced environment Superior stakeholder management and influence skills to navigate Apple's matrix organization structure and drive consensus among diverse, high-performing teams across multiple regions Deep understanding of retail technology ecosystems, particularly the integration challenges between eCommerce platforms, contact center systems, and customer experience tools Adaptability and resilience to manage multiple complex projects simultaneously while maintaining Apple's high standards for quality and customer experience

Market Demand

High demand due to the specialized combination of technical project management skills, eCommerce expertise, and the prestige of working for Apple in their digital retail division

Important Skills

Critical Skills

SAP S4 HANA proficiency is absolutely essential as it serves as the backbone of Apple's global retail operations, handling everything from inventory management to financial reporting. Deep expertise in this platform enables the project manager to understand data flows, system limitations, and integration possibilities that are crucial for successful project delivery. Cross-functional influence and leadership capabilities are paramount given the matrix organization structure at Apple, where success depends on the ability to drive consensus and action across teams without direct authority. This skill becomes even more critical when managing global initiatives that span multiple time zones, cultures, and business units. Technical systems architecture understanding enables the project manager to bridge the gap between business requirements and technical implementation, ensuring that solutions are both feasible and scalable. This knowledge is particularly important when working with Apple's complex, integrated technology stack.

Beneficial Skills

AI and machine learning applications knowledge provides competitive advantage as Apple continues to integrate intelligent automation into customer service operations, positioning the project manager as a strategic contributor to next-generation retail technology initiatives Agile and hybrid project management methodologies expertise enables adaptation to Apple's fast-paced development cycles and changing business requirements, particularly important for digital retail initiatives that must respond quickly to market changes and customer feedback Global retail operations experience helps navigate the complexities of managing initiatives across different regulatory environments, cultural contexts, and market conditions that Apple faces in its international expansion

Unique Aspects

Direct involvement in shaping the customer experience for Apple's largest retail channel, impacting millions of customers worldwide and contributing to Apple's reputation for exceptional retail innovation
Rare opportunity to work with Apple's proprietary retail technologies and systems, gaining exposure to cutting-edge eCommerce and customer service platforms that are often years ahead of industry standards
Strategic role in Apple's Business Process Re-engineering team, providing visibility into the company's operational transformation initiatives and future retail strategy
Access to Apple's executive leadership and decision-making processes, offering unprecedented professional development and networking opportunities within one of the world's most valuable companies

Career Growth

Progression to director-level roles typically occurs within 3-4 years for high performers, with opportunities for rapid advancement given Apple's growth in digital retail and the strategic importance of this role

Potential Next Roles

Senior Program Manager overseeing Apple's entire digital retail transformation portfolio Director of Digital Commerce Operations with P&L responsibility for online retail performance Principal Product Manager for Apple's retail technology platform Vice President of Customer Experience responsible for omnichannel retail strategy

Company Overview

Apple Inc.

Apple Inc. stands as the world's most valuable technology company and a leader in consumer electronics, software, and digital services. The company's retail operations, both physical and digital, represent a critical component of its customer relationship strategy and revenue generation, with the Apple Store Online serving as the company's largest retail location by volume and reach.

Apple maintains a dominant position in premium consumer technology markets with unparalleled brand loyalty and customer satisfaction scores. The company's retail division is considered the gold standard in technology retail, combining innovative product presentation with exceptional customer service across all touchpoints.
Cork serves as Apple's European headquarters and represents one of the company's most significant international operations centers. This location plays a crucial role in Apple's European, Middle East, and African markets, making it a high-visibility position with significant regional impact and growth potential.
Apple's culture emphasizes innovation, attention to detail, and customer obsession, with a collaborative yet demanding work environment that attracts top talent globally. The company is known for its inclusive workplace initiatives, professional development opportunities, and the prestige associated with Apple's brand and mission.
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