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Project Manager - Digital Commerce (ASO) - Job Opportunity at Apple

Singapore, Singapore
Full-time
Senior
Posted: March 22, 2025
On-site
SGD 140,000 - 200,000 per year based on Singapore market rates for senior technical project managers in premier technology companies

Benefits

Opportunity to work on Apple's largest digital retail platform
Professional development and career advancement opportunities
Exposure to cutting-edge technology and innovation
Global team collaboration experience
Involvement in industry-leading digital commerce initiatives

Key Responsibilities

Lead complex global eCommerce initiatives with strategic business impact
Drive technical architecture and integration decisions for enterprise-scale systems
Manage cross-functional relationships and stakeholder communication at all levels
Oversee end-to-end project lifecycle from conception to implementation
Direct business process reengineering and optimization efforts
Champion customer-centric solutions in digital commerce
Lead change management and organizational transformation initiatives

Requirements

Education

BA/BS degree in a technical field

Experience

4+ years of professional experience in product, project, or program management

Required Skills

Technical proficiency in eCommerce systems Contact center technology expertise Process mapping and optimization Business analytics Stakeholder management Technical requirement creation Solution architecture evaluation Change management Project lifecycle management SAP (S4 HANA) knowledge AI application awareness Genesys routing solutions expertise

Certifications

PMP or Certified Scrum Master (preferred)
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Sauge AI Market Intelligence

Industry Trends

Digital commerce is experiencing rapid transformation with increasing focus on AI-powered customer experience solutions and personalization at scale Contact centers are evolving towards omnichannel engagement platforms with emphasis on predictive analytics and automated service delivery Enterprise technology stacks are becoming more complex with heightened focus on integration and scalability

Role Significance

Likely managing virtual teams of 10-15 direct contributors with broader stakeholder group of 30-50 across functions
Senior strategic position with significant influence on digital commerce architecture and customer experience transformation

Key Projects

Enterprise-scale eCommerce platform modernization Contact center digital transformation initiatives Payment systems integration and optimization Customer experience enhancement programs Global process standardization efforts

Success Factors

Deep technical understanding combined with strategic business acumen Ability to navigate complex stakeholder environments and drive consensus Strong architecture and integration knowledge spanning multiple technology domains Excellence in change management and organizational transformation Balance between innovation and operational stability

Market Demand

Very high demand driven by digital transformation initiatives and the convergence of eCommerce with omnichannel customer experience platforms

Important Skills

Critical Skills

Technical project management with enterprise architecture understanding Strategic thinking with operational excellence Cross-functional leadership and influence Digital commerce technology expertise

Beneficial Skills

AI/ML knowledge for future commerce applications Advanced data analytics capabilities Innovation management Global team leadership

Unique Aspects

Rare opportunity to impact Apple's largest retail channel
Combination of enterprise technology and customer experience focus
Global scale with regional autonomy
Direct influence on digital commerce innovation

Career Growth

2-3 years in role with demonstrated success before advancement opportunity

Potential Next Roles

Director of Digital Commerce Head of eCommerce Technology Senior Program Director Digital Transformation Leader

Company Overview

Apple

Apple represents the pinnacle of consumer technology and retail innovation, with its online store being a critical revenue and brand experience channel

Industry leader in both technology and retail sectors with significant influence on digital commerce trends
Strategic APAC hub role with significant regional influence and global connectivity
Fast-paced, innovation-focused environment with high emphasis on excellence and attention to detail
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