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QA - Call Center - Job Opportunity at Haven Health Management

Palm Springs, US
Full-time
Mid-level
Posted: May 3, 2025
On-site
USD 35,000 - 55,000 per year

Benefits

Comprehensive Healthcare Package with Medical, Dental and Vision coverage designed to support employee wellbeing
Financial Security Suite including 401(k) with matching and company-sponsored life insurance indicating strong investment in employee future
Work-Life Balance Benefits through PTO and flexible scheduling demonstrating modern workplace values
Healthcare-specific benefits with HSA and FSA options showing understanding of medical industry needs

Key Responsibilities

Quality Assurance Leadership: Conduct comprehensive audits of client interactions and admissions processes to ensure compliance and service excellence
Strategic Analysis: Identify root causes of performance issues and develop preventative solutions to enhance operational efficiency
Performance Management: Participate in feedback sessions to drive continuous improvement in employee performance and patient care quality
Risk Management: Monitor and report patterns that could present organizational liability, demonstrating strategic oversight
Process Optimization: Maintain and enhance auditing methods while identifying opportunities for systematic improvements

Requirements

Education

High School Diploma or equivalent

Experience

1 year behavioral health and call center experience required

Required Skills

Strong Attention to Detail Critical Thinking and Problem Solving Active Listening and Memory Retention Proficiency in Typing and/or Transcription Dependability, Empathy, and Sympathy Adapting to Change Strong organizational skills Excellent written and verbal communication skills Ability to work with computer software (Excel, Word, Salesforce, Call Monitoring Software)
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Sauge AI Market Intelligence

Industry Trends

The behavioral health sector is experiencing rapid growth due to increased awareness and demand for mental health services, particularly in substance abuse treatment. Quality assurance roles are becoming increasingly critical as healthcare providers face stricter regulatory compliance requirements and higher patient care standards. The integration of technology in healthcare quality management is driving demand for QA professionals with both healthcare knowledge and technical proficiency.

Salary Evaluation

The offered salary range of $35,000-$55,000 is slightly below market average for healthcare QA positions in Florida, where similar roles typically command $45,000-$65,000. However, the comprehensive benefits package helps offset this difference.

Role Significance

Typically part of a specialized QA team of 5-8 members, reporting to QA Manager while collaborating with admissions and clinical teams.
Mid-level position with significant responsibility for maintaining quality standards and compliance in a highly regulated industry. Role carries substantial impact on organization's risk management and service delivery quality.

Key Projects

Implementation and optimization of quality monitoring systems Development of performance improvement initiatives based on audit findings Standardization of call center processes and procedures Compliance documentation and reporting system enhancement

Success Factors

Deep understanding of healthcare compliance requirements and quality standards Strong analytical skills combined with attention to detail Ability to maintain objectivity while showing empathy in sensitive situations Excellent communication skills for effective feedback delivery

Market Demand

High demand with steady growth projected. The behavioral health sector's expansion and increasing focus on quality metrics in healthcare creates strong job security and advancement opportunities.

Important Skills

Critical Skills

Quality Monitoring: Essential for maintaining service standards and regulatory compliance Analytical Skills: Critical for identifying patterns and process improvements Healthcare Compliance Knowledge: Vital for risk management and patient care quality Communication: Crucial for effective feedback delivery and process documentation

Beneficial Skills

Project Management: Valuable for process improvement initiatives Healthcare Technology: Important for adapting to evolving industry tools Change Management: Helpful for implementing new procedures Data Analysis: Useful for tracking and reporting quality metrics

Unique Aspects

Role combines healthcare quality assurance with call center operations, offering unique skill development Direct impact on patient care quality through admissions process oversight Opportunity to influence organizational process improvements Work in growing behavioral health sector with increasing demand

Career Growth

Typical progression to management role within 2-3 years with demonstrated success in quality improvement initiatives.

Potential Next Roles

Quality Assurance Manager Operations Manager Compliance Officer Training and Development Manager

Company Overview

Haven Health Management

Haven Health Management is a growing national provider of substance abuse and mental health treatment services, recognized for excellence as evidenced by their Indiana facility's Newsweek recognition.

Mid-sized player in the behavioral health sector with strong regional presence and expanding national footprint.
Significant presence in Florida's competitive healthcare market with potential for continued expansion.
Professional environment with focus on employee development and autonomy, as evidenced by their "no micromanagement" policy and comprehensive benefits package.
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