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QA Customer Specialist - Job Opportunity at West Pharmaceutical Services

Le Nouvion-en-Thiérache, France
Full-time
Mid-level
Posted: January 30, 2025
On-site
EUR 45,000 - 60,000 per year based on French pharmaceutical industry standards and role requirements

Benefits

Comprehensive health benefits program supporting physical, mental and emotional wellbeing
Financial wellness programs
Professional development and lifelong learning opportunities
Work-life balance initiatives
Community engagement programs
Sustainability-focused workplace

Key Responsibilities

Lead customer and regulatory quality audits with strategic oversight of compliance management
Direct investigation and root cause analysis of quality deviations and complaints
Develop and implement comprehensive audit plans and corrective action strategies
Manage customer communications and quality system documentation
Drive GMP compliance and Data Integrity principles across operations
Coordinate process and equipment validation initiatives
Lead quality improvement projects focused on cost reduction and regulatory compliance

Requirements

Education

master 2 degree or engineering studies with 3 years minimum in similary quality experiences

Experience

Minimum 3 years Quality department, ideally in a manufacturing environment required

Required Skills

Quality planning and communication skills Support and contribute to Lean Sigma programs Problem solving and planning/organizing skills Proficiency in MS Office products (Project, Word, Outlook, Excel) Strong communication and active listening skills Clear and organized information delivery both verbal and written Compliance with company safety policy
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Sauge AI Market Intelligence

Industry Trends

Increasing focus on data integrity and electronic quality management systems in pharmaceutical manufacturing Growing emphasis on supply chain resilience and quality control integration Rising demand for expertise in digital transformation of quality processes Enhanced focus on sustainability in pharmaceutical manufacturing processes

Role Significance

Typically part of a 5-10 person quality assurance team in a manufacturing facility
Mid-level position with significant influence on quality compliance and customer satisfaction

Key Projects

Quality Management System optimization Regulatory compliance initiatives Customer audit preparation and management Process validation and improvement programs Quality cost reduction initiatives

Success Factors

Strong understanding of GMP and pharmaceutical quality systems Excellence in stakeholder communication and relationship management Ability to balance customer requirements with internal quality standards Strong analytical and problem-solving capabilities Effective project management skills

Market Demand

High demand driven by increasing regulatory requirements and pharmaceutical industry growth in Europe

Important Skills

Critical Skills

GMP compliance expertise - essential for maintaining regulatory standards Quality system management - core to role effectiveness Communication skills - crucial for customer and internal stakeholder management Problem-solving capabilities - vital for quality issue resolution

Beneficial Skills

Six Sigma methodology knowledge Digital quality management systems expertise Change management capabilities Industry 4.0 understanding

Unique Aspects

Direct involvement in critical healthcare supply chain
Opportunity to impact global pharmaceutical quality standards
Blend of technical expertise and customer relationship management
Strong focus on continuous improvement and lean manufacturing

Career Growth

2-4 years in role before advancement, depending on performance and organizational growth

Potential Next Roles

Quality Assurance Manager Quality Systems Lead Regulatory Affairs Specialist Quality Director

Company Overview

West Pharmaceutical Services

West Pharmaceutical Services is a global leader in innovative solutions for injectable drug administration with over a century of experience in healthcare

Leading position in pharmaceutical packaging and delivery systems with significant market share
Strategic manufacturing location in France serving European market with global quality standards
Collaborative environment focused on innovation and patient safety with strong emphasis on professional development
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