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Quality Improvement Specialist - Job Opportunity at City of Toronto

Toronto, Canada
Temporary Full-time
Senior
Posted: May 12, 2025
On-site
CAD 48.49-53.14 per hour

Benefits

Public sector pension plan
Comprehensive health benefits package
Professional development opportunities
Work-life balance with standard business hours
Union representation (L79)

Key Responsibilities

Lead strategic quality improvement initiatives across public health programs Develop and implement evidence-based performance measurement frameworks Conduct comprehensive program evaluations and process improvements Manage complex healthcare quality projects and stakeholder relationships Provide expert consultation on healthcare standards and best practices Develop and deliver staff training programs Ensure compliance with healthcare regulations and standards

Requirements

Education

Master's degree in Quality Management, Health/Nursing Informatics, or equivalent combination of baccalaureate degree and extensive experience

Experience

Considerable experience in Community Health and Well-being, Sexual Health Promotion, and Student Nutrition Program areas

Required Skills

Project management expertise Quality improvement methodologies (Lean, Six Sigma) Data analysis and reporting Business process redesign Stakeholder management Program evaluation Policy development Adult education and training Microsoft Office Suite proficiency Visio expertise Data visualization tools (OBIEE, Tableau, PowerBI, STATA)

Certifications

Lean or Six Sigma certification (asset) Relevant healthcare professional certification
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Sauge AI Market Intelligence

Industry Trends

Healthcare quality improvement roles are experiencing increased demand due to growing focus on evidence-based practice and outcome measurement Digital transformation in healthcare is driving need for specialists who can bridge clinical and technical domains Rising emphasis on data-driven decision making in public health sector Growing integration of lean methodologies in healthcare quality improvement

Salary Evaluation

The offered salary range of CAD 48.49-53.14/hour (approximately CAD 88,251-96,715 annually) is competitive for public sector healthcare quality roles in Toronto, aligned with market rates for senior specialists

Role Significance

Typically operates within a team of 5-8 quality professionals, collaborating across multiple departments
Senior specialist position with significant influence on organizational quality standards and program effectiveness

Key Projects

Healthcare program optimization initiatives Quality management system implementations Performance measurement framework development Staff training and development programs Regulatory compliance projects

Success Factors

Strong understanding of healthcare quality metrics and standards Ability to influence cross-functional stakeholders Excellent project management and change management skills Data analysis and visualization expertise Strong communication and training delivery capabilities

Market Demand

High demand with growing emphasis on healthcare quality and efficiency improvements in public sector

Important Skills

Critical Skills

Quality improvement methodologies - essential for driving program effectiveness Healthcare standards knowledge - crucial for ensuring compliance and best practices Data analysis capabilities - fundamental for evidence-based decision making Stakeholder management - key for successful program implementation

Beneficial Skills

Change management certification Advanced data visualization skills Public health policy expertise Program evaluation methodologies

Unique Aspects

Integration of public health standards with municipal service delivery Union environment providing strong employee protections Combination of healthcare expertise with quality improvement methodologies Focus on community health impact

Career Growth

2-4 years in role typically required before advancement to director-level positions

Potential Next Roles

Quality Management Director Program Director Healthcare Operations Manager Senior Healthcare Consultant Public Health Policy Advisor

Company Overview

City of Toronto

The City of Toronto is Canada's largest municipality, known for progressive public health initiatives and community-focused programs

Leading public sector employer with strong reputation for healthcare service delivery
Central role in Ontario's public health system with significant influence on regional healthcare policies
Structured public sector environment with emphasis on work-life balance and professional development
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