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Sr. Mgr, Support - Job Opportunity at GitHub, Inc.

Remote, United States
Full-time
Senior
Posted: April 1, 2025
Remote
USD 96,400 - 255,700 per year

Benefits

Competitive base salary with wide range showing growth potential
Annual bonus opportunities
Stock-based compensation
Remote work flexibility
Professional development and learning resources
Comprehensive benefits package implied by Fortune 100 company standards

Key Responsibilities

Strategic leadership of distributed support team focused on revenue and payment operations
Cross-functional collaboration with Engineering and Sales teams to drive organizational alignment
Development and execution of support strategy and process improvements
Performance management and career development for team members
Metrics-driven operational optimization and escalation management
Knowledge base development and process refinement

Requirements

Education

Bachelor's Degree in Computer Science, Business Management, or related field (or equivalent experience)

Experience

7+ years direct/management experience in technical support OR 5+ years with Bachelor's OR 3+ years with Master's

Required Skills

Technical customer support expertise Remote team management Process implementation Metrics analysis Cross-team collaboration Technical writing System administration
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Sauge AI Market Intelligence

Industry Trends

The developer tools and platform market is experiencing rapid growth driven by AI integration and automation Remote-first support operations are becoming standard in tech, requiring evolved management approaches increased focus on revenue operations and financial support services in developer platforms

Salary Evaluation

The salary range is competitive for senior support management roles in tech, with the upper band reflecting the role's strategic importance and GitHub's market position

Role Significance

Likely managing 8-12 direct reports based on scope and company size
Strategic leadership position with direct impact on revenue operations and customer experience

Key Projects

Support process automation and efficiency initiatives Team scaling and development programs Cross-functional revenue operation improvements Knowledge management system optimization

Success Factors

Strong technical foundation combined with revenue operations expertise Ability to build and maintain remote team culture Experience with high-volume technical support operations Track record of process improvement and operational scaling

Market Demand

High demand role due to growing developer ecosystem and increasing complexity of platform monetization

Important Skills

Critical Skills

Remote team management expertise due to distributed workforce model Technical support background for complex developer platform Revenue operations knowledge for financial support focus Process optimization capabilities for scale

Beneficial Skills

AI and automation knowledge for platform evolution Open source community experience International team management experience

Unique Aspects

AI-powered platform focus provides opportunity to shape next-generation support operations
Scale of operation with 420+ million repositories presents unique challenges and opportunities
Direct impact on developer ecosystem that powers 99% of world's software

Career Growth

2-3 years in role before advancement, depending on business growth and performance

Potential Next Roles

Director of Support Operations Head of Customer Success VP of Customer Experience

Company Overview

GitHub, Inc.

GitHub is the dominant platform in the developer tools space, serving over 150 million developers globally

Market leader in source code management and developer collaboration, with strong Microsoft backing
Global operation with strong US presence and distributed workforce
Remote-first, asynchronous work environment with strong emphasis on collaboration and innovation
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Job Listings Data

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  • Salary estimates and market demand analysis
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  • Critical success factors and key skills
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