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Referatsleiter/in "IT-Client and Service Management" - Job Opportunity at Bundesamt für Soziale Sicherung

Bonn, Germany
Full-time
Senior
Posted: May 1, 2025
Hybrid
EUR 85,000 - 95,000 annually based on German public sector pay scale A15

Benefits

Modern hybrid work environment with up to 60% remote capability
Comprehensive health management program with free courses
Professional development and mentoring programs
Public transport subsidy (Deutschlandticket)
Work-life balance focused policies
Modern office facilities with co-working spaces
Systematic onboarding program

Key Responsibilities

Strategic leadership of Department 714 with focus on IT-Client and Service Management
Executive decision-making for complex IT infrastructure initiatives
Organization-wide project management oversight
Personnel management and team development
Strategic IT procurement management
Development and implementation of IT service standards

Requirements

Education

Master's degree in Computer Science, Business Informatics, Mathematics, IT Management or comparable technical field

Experience

Multiple years of experience in IT project management and client management

Required Skills

Windows operating system expertise ITIL service management proficiency Agile project management methodologies Leadership and team management High stress resilience Conflict management abilities Strong communication skills Social competence with focus on diversity and inclusion Client management systems expertise BSI security requirements knowledge
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Sauge AI Market Intelligence

Industry Trends

Public sector digital transformation is accelerating, particularly in social security administration Increased focus on cybersecurity compliance in German federal agencies Growing adoption of hybrid work models in government institutions Rising importance of ITIL frameworks in public sector IT management

Role Significance

Typically managing a department of 15-25 IT professionals in German federal agencies
Senior management position with significant influence on IT strategy and operations

Key Projects

Digital transformation of social security systems IT infrastructure modernization initiatives Security compliance implementations Service management framework development

Success Factors

Strong understanding of German public sector IT regulations and compliance requirements Ability to balance technical expertise with strategic management skills Experience in change management within bureaucratic structures Deep knowledge of IT service management best practices

Market Demand

High demand for IT leadership roles in German public sector, particularly given the government's digital transformation initiatives

Important Skills

Critical Skills

Public sector IT management expertise ITIL framework implementation experience Security compliance knowledge Change management capabilities

Beneficial Skills

International project experience Public administration knowledge Digital transformation expertise Agile methodology certification

Unique Aspects

Combination of public sector stability with modern IT management practices
Strong focus on social impact through IT modernization
Emphasis on diversity and inclusion in technical leadership

Career Growth

3-5 years in role typically required before advancement to higher positions

Potential Next Roles

IT Director Chief Information Officer in public sector Digital Transformation Leader

Company Overview

Bundesamt für Soziale Sicherung

Federal agency responsible for social security oversight in Germany

Key public sector organization with significant influence on social security administration
Centrally located in Bonn with national scope of operations
Structured government environment with strong focus on work-life balance and professional development
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