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Remote Service Engineer - Job Opportunity at Agilent Technologies Inc.

Singapore, SG
Full-time
Mid-level
Posted: February 28, 2025
Hybrid
SGD 75,000 - 95,000 per year based on Singapore market rates for technical support engineers in life sciences

Benefits

Hybrid work arrangement with 2 days remote per week
Comprehensive technical training and development
Global career advancement opportunities
Modern collaboration tools and technology infrastructure

Key Responsibilities

Deliver expert remote technical support for hardware and software systems with direct customer impact
Execute proactive and reactive problem resolution strategies using advanced diagnostic capabilities
Provide strategic consulting and educational services through digital platforms
Identify and qualify revenue opportunities through customer engagement
Drive business growth through technical solution sales and qualified lead generation

Requirements

Education

Bachelor's required or Master's Degree or equivalent

Experience

3-4 years of relevant experience in Life Sciences, Manufacturing or similar industries

Required Skills

Remote diagnostic capabilities Technical troubleshooting Customer service E-learning platform expertise Sales qualification Technical consulting

Certifications

Post-graduate certification or license may be required
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Sauge AI Market Intelligence

Industry Trends

Life sciences industry is experiencing rapid digital transformation, driving increased demand for remote diagnostic capabilities and virtual support solutions Growing integration of IoT and cloud-based diagnostic tools in laboratory equipment is reshaping service delivery models Shift towards predictive maintenance and proactive service approaches is becoming industry standard

Role Significance

Typically part of a 10-15 person technical support team within a larger service organization
Mid-level position with significant customer impact and revenue influence through technical expertise and consultative sales

Key Projects

Implementation of remote diagnostic solutions for complex analytical instruments Development of customer training programs and technical documentation Cross-functional collaboration on product improvement initiatives

Success Factors

Strong balance of technical expertise and customer service skills Ability to translate technical concepts for various audience levels Proactive problem-solving mindset with focus on customer satisfaction Commercial awareness and ability to identify business opportunities

Market Demand

High demand with strong growth trajectory due to increasing automation and digitalization in laboratory operations

Important Skills

Critical Skills

Remote diagnostic expertise - Essential for effective problem resolution and customer satisfaction Technical troubleshooting - Core requirement for supporting complex analytical instruments Customer communication - Critical for maintaining customer relationships and delivering technical information effectively

Beneficial Skills

Project management capabilities Data analysis skills Knowledge of laboratory workflows and processes Understanding of regulatory compliance in life sciences

Unique Aspects

Combination of technical support and business development responsibilities offers broader career development
Hybrid work model reflects progressive approach to work arrangements in technical roles
Strong focus on proactive customer engagement rather than purely reactive support

Career Growth

2-3 years in role before advancement opportunity, depending on performance and business growth

Potential Next Roles

Senior Service Engineer Technical Support Team Lead Field Application Specialist Product Specialist Technical Sales Engineer

Company Overview

Agilent Technologies Inc.

Agilent Technologies is a global leader in life sciences, diagnostics, and applied chemical markets, providing analytical instruments, software, services and consumables

Industry leader with strong market position in analytical instrumentation and life sciences equipment
Significant presence in Asia-Pacific with Singapore serving as a major regional hub
Professional environment with strong emphasis on technical excellence and customer satisfaction, balanced with employee development and work-life harmony
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Job Listings Data

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  • Industry trends and market dynamics
  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

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