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Residential and Light Commercial Service Manager - Job Opportunity at Carrier Global Corporation

Kowloon Bay, Hong Kong
Full-time
Senior
Posted: April 14, 2025
On-site
HKD 600,000 - 900,000 per year based on Hong Kong market rates for senior technical management roles in HVAC industry

Benefits

Career development and advancement opportunities
Professional training and skill development programs
Employee engagement initiatives
Global company resources and network
Team-based collaborative environment
Industry-leading position with established company

Key Responsibilities

Lead and manage service technician team with P&L responsibility
Drive service operations efficiency and quality standards
Develop and execute business growth strategies
Manage department budget and financial performance
Ensure regulatory compliance and safety standards
Provide advanced technical support and problem resolution
Monitor and optimize team performance metrics
Build and maintain strategic customer relationships

Requirements

Education

Bachelor's degree or above

Experience

10+ years HVAC systems experience with 5+ years management experience

Required Skills

HVAC system design and maintenance expertise Engineering drawing interpretation Technical documentation management Project management Team leadership P&L management Customer relationship management Verbal and written communication Mandarin and English fluency Regulatory compliance knowledge
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Sauge AI Market Intelligence

Industry Trends

The HVAC industry in Asia-Pacific is experiencing rapid growth driven by urbanization and increasing demand for energy-efficient solutions. Rising focus on smart building technologies and IoT integration is creating new service opportunities and technical requirements. Sustainability regulations and energy efficiency standards are becoming more stringent, particularly in developed markets like Hong Kong.

Role Significance

Typically managing 15-25 technical staff including service technicians and engineers
Senior management position with direct P&L responsibility and strategic influence on business growth

Key Projects

Large-scale HVAC system implementations Service operation optimization initiatives Team development and training programs Customer relationship management Business development and market expansion

Success Factors

Strong technical expertise combined with business acumen Ability to balance operational efficiency with customer satisfaction Experience in managing complex stakeholder relationships Cultural awareness and communication skills for the Hong Kong market

Market Demand

High demand position due to expanding commercial real estate sector and increasing complexity of HVAC systems in Hong Kong and broader APAC region

Important Skills

Critical Skills

Technical HVAC expertise essential for credibility and problem-solving People management skills crucial for team development Business acumen necessary for P&L management Bilingual capability vital for market context

Beneficial Skills

Project management certification Energy efficiency expertise Digital system knowledge Change management experience

Unique Aspects

Combination of technical and business management responsibilities
Focus on both residential and commercial sectors
Strong emphasis on proactive sales and business development
Direct P&L responsibility unusual for technical service role

Career Growth

3-5 years in role before progression to regional or broader management positions

Potential Next Roles

Regional Technical Director Operations Director General Manager - Technical Services Business Unit Head

Company Overview

Carrier Global Corporation

Carrier is a global leader in HVAC, refrigeration, and building systems with a strong focus on sustainability and innovation

Industry leader with significant market share and established reputation for technical excellence
Strong presence in Asia-Pacific with Hong Kong serving as a key market for commercial and residential solutions
Professional corporate environment with emphasis on technical excellence, innovation, and customer service
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