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Review Services Technical Lead - Job Opportunity at Aflac

Remote, United States
Full-time
Senior
Posted: May 1, 2025
Remote
USD 90,000 - 110,000 per year

Benefits

Comprehensive healthcare package including medical, dental, vision with prescription coverage - competitive with Fortune 500 standards
Supplemental insurance policies (Accident, Cancer, Critical Illness, Hospital Indemnity) at no cost to employee - unique benefit in industry
401(k) plan with company matching - supporting long-term financial planning
Flexible spending accounts for healthcare and dependent care - tax-advantaged benefit
Generous PTO policy with up to 20 days plus 11 paid holidays - above industry average
Parental leave and comprehensive leave policies - supporting work-life balance
State-mandated sick leave benefits - ensuring employee wellbeing

Key Responsibilities

Strategic oversight of service quality through KPI monitoring and trend analysis, directly impacting operational effectiveness
Cross-functional leadership as subject matter expert, bridging Sales, Account Executives, and Product teams
Change management and process improvement leadership, driving organizational excellence
Team development and mentorship, fostering continuous learning environment
Quality assurance and compliance monitoring through systematic audits
Vendor relationship management and strategic partnership development
Operational leadership support and escalation management
Strategic project management and implementation guidance

Requirements

Education

Master's Degree in business, rehab counseling, behavioral health or related field

Experience

3-5 years professional experience with 4 years clinical/vocational/behavioral health experience

Required Skills

Change management and influence Critical thinking and decision-making Communication (verbal, written & presentation) Case management Organizational and time management

Certifications

Professional registered Nurse Certified rehabilitation counselor (CRC) ADA/HR Certification Licensed Clinical Social Worker (LCSW) Licensed Mental Health Counselor (LMHC) Licensed Professional Counselor
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Sauge AI Market Intelligence

Industry Trends

Increasing focus on integrated health and disability management services in insurance sector Growing demand for remote healthcare and disability management solutions post-pandemic Rising importance of mental health and behavioral support in corporate wellness programs Shift towards data-driven decision making in claims and review services

Salary Evaluation

The offered salary range of $90,000-$110,000 aligns with market standards for senior technical leads in insurance sector, though top performers in major markets may command up to $130,000

Role Significance

Typically leads a team of 5-8 specialists while coordinating with multiple cross-functional teams
Senior-level position with significant influence on operational strategy and service delivery standards

Key Projects

Service quality improvement initiatives targeting specific KPIs and customer satisfaction metrics Process standardization and optimization projects across review services Cross-functional integration initiatives between clinical and operational teams Training and development programs for review services staff

Success Factors

Strong clinical background combined with operational leadership capabilities Ability to navigate complex stakeholder relationships while maintaining service excellence Data-driven decision making skills with focus on continuous improvement Excellence in team development and cross-functional collaboration

Market Demand

High demand position due to increasing focus on integrated disability management and mental health services in corporate insurance sector

Important Skills

Critical Skills

Healthcare regulations and compliance expertise essential for maintaining service standards Change management capabilities crucial for driving process improvements Clinical assessment skills combined with operational excellence Strategic thinking and data analysis for service optimization

Beneficial Skills

Project management methodologies Healthcare technology systems knowledge Quality management systems expertise Risk management and mitigation strategies

Unique Aspects

Combination of clinical expertise and technical leadership requirements sets this role apart
Remote work opportunity with Fortune 500 benefits package is increasingly rare in healthcare leadership
Strong emphasis on professional development and certification support
Direct impact on customer experience and service delivery innovation

Career Growth

2-3 years in role typical before advancement, with potential fast-track to director level within 4-5 years based on performance

Potential Next Roles

Director of Clinical Services Head of Operations Senior Program Manager Regional Service Delivery Manager

Company Overview

Aflac

Fortune 500 leader in voluntary insurance products with strong focus on innovation and employee development

Industry leader in voluntary insurance sector with strong brand recognition and stable market position
Significant national presence with remote work opportunities expanding talent access
Strong emphasis on ethical practices and diversity, recognized through multiple industry awards and certifications
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