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Sales Support Engineer - Job Opportunity at Advanced Solutions International

Melbourne, Australia
Full-time
Mid-level
Posted: April 2, 2025
Remote
AUD 90,000 - 120,000 based on Melbourne market rates for technical pre-sales roles with similar experience requirements

Benefits

Comprehensive wellness program with holistic health focus
Professional development and career advancement opportunities
Flexible remote work arrangements
Volunteer time off program
Study leave benefits
Employee assistance program for work-life balance
Competitive base salary with bonus potential

Key Responsibilities

Lead pre-sales technical support activities including product demonstrations and discovery calls
Develop and maintain product demonstration materials and documentation
Conduct technical product evaluations and fit assessments
Collaborate with sales team on RFP responses and proposal development
Provide expert product knowledge consultation to clients and prospects
Maintain and update demonstration systems and scripts
Create and manage product demonstration videos

Requirements

Education

Bachelor's degree in a relevant field

Experience

4+ years' experience in sales support, customer service, or similar role

Required Skills

Strong communication and presentation skills Ability to learn quickly and adapt to new technologies Excellent organizational and time management abilities Proactive mindset Team collaboration
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Sauge AI Market Intelligence

Industry Trends

The association and nonprofit software market is experiencing significant digital transformation, driving increased demand for engagement management solutions Rising importance of integrated platforms combining membership management, learning, and mobile engagement capabilities Growing emphasis on data-driven decision making in nonprofit sector creating new technical pre-sales requirements

Role Significance

Typically part of a 5-8 person sales support team in enterprise software companies of this size, working closely with both sales and product teams
Mid-level position with significant client-facing responsibilities and technical expertise requirements, serving as a crucial bridge between sales and technical teams

Key Projects

Complex product demonstrations for enterprise clients Technical discovery and needs analysis sessions RFP response development Product training and enablement for partners Sales collateral and documentation development

Success Factors

Deep understanding of nonprofit sector challenges and digital transformation needs Ability to translate technical features into business benefits Strong presentation and communication skills for diverse stakeholder engagement Adaptability to learn multiple software platforms Consultative approach to client needs assessment

Market Demand

High demand for technical pre-sales professionals in the nonprofit technology sector, particularly those with experience in membership management and engagement platforms

Important Skills

Critical Skills

Technical product knowledge spanning multiple platforms Consultative sales approach Presentation and demonstration skills Solution architecture understanding Nonprofit sector knowledge

Beneficial Skills

Project management experience Marketing technology familiarity Data analytics understanding Partner relationship management Educational technology experience

Unique Aspects

Rare opportunity to work with multiple product lines in the nonprofit tech space
Strong focus on employee development and internal advancement
Established 30-year company history with proven market stability
Direct impact on nonprofit sector digital transformation

Career Growth

2-3 years in role before advancement, depending on performance and market conditions

Potential Next Roles

Senior Sales Engineer Solutions Architect Technical Sales Manager Product Specialist Pre-sales Team Lead

Company Overview

Advanced Solutions International

Advanced Solutions International is a well-established player in the nonprofit software sector with a comprehensive product portfolio including iMIS, TopClass, OpenWater, and Clowder

Mid-size enterprise software provider with strong presence in the association and nonprofit technology market
Global operations with significant presence in Australia/APAC region
Employee-focused environment emphasizing professional development, innovation, and work-life balance
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Job Listings Data

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  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

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