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Salesforce Business Analyst - Job Opportunity at ELLIOTT MOSS CONSULTING PTE. LTD.

Singapore, Singapore
Contract
Mid-level
Posted: June 17, 2025
On-site
SGD 7,500 - 8,500 per month

Key Responsibilities

Drive strategic digital transformation initiatives by advising stakeholders on policy and business changes that maximize Salesforce platform ROI and organizational efficiency
Lead cross-functional requirement gathering and documentation processes that directly impact business outcomes and technological implementation success
Architect comprehensive user stories with acceptance criteria that serve as the foundation for successful agile delivery and stakeholder satisfaction
Facilitate critical agile ceremonies that ensure project momentum, stakeholder alignment, and timely delivery of business-critical Salesforce solutions
Design and execute testing frameworks that safeguard organizational data integrity, user experience quality, and compliance with government security standards
Orchestrate User Acceptance Testing processes that validate business requirements and ensure seamless technology adoption across government stakeholders
Maintain rigorous documentation standards and defect resolution processes that protect project timelines and maintain solution quality

Requirements

Education

Minimum of a Diploma with at least 3 years of experience in Agile roles (Business Analyst, Scrum Master, Product Owner)

Experience

At least 3 years of software testing experience

Required Skills

Hands-on experience with Salesforce platforms Strong analytical and problem-solving skills Ability to translate business needs into user journeys and technical specifications Proactive learner with adaptability to evolving Salesforce technologies Effective collaboration within cross-functional agile teams Familiarity with Design Thinking methodologies is a plus Proficiency in developing prototypes using mock-ups and wireframes UX/UI understanding and experience is beneficial Strong stakeholder communication and change management capabilities Familiarity with AWS, APEX coding, and DevOps tools is advantageous

Certifications

Certified Scrum Product Owner (CSPO) or Certified Scrum Master (CSM) Salesforce Business Analyst or Administrator certification is preferred
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Sauge AI Market Intelligence

Industry Trends

Singapore's Smart Nation initiative is driving unprecedented demand for Salesforce professionals who can bridge government digital transformation requirements with enterprise-grade CRM solutions. The government sector is increasingly adopting cloud-first strategies, creating a surge in demand for professionals who understand both public sector compliance requirements and modern CRM capabilities. The convergence of business analysis and testing roles reflects the industry's shift toward DevOps and continuous delivery methodologies. Organizations are seeking hybrid professionals who can reduce handoff friction between business requirements and technical implementation, particularly in government projects where accuracy and compliance are paramount. Government digitalization across Southeast Asia is creating a specialized niche for Salesforce professionals with public sector experience. The emphasis on security standards and compliance policies in this role reflects the growing importance of data governance and regulatory adherence in government technology implementations.

Salary Evaluation

The offered salary of SGD 7,500-8,500 monthly (approximately SGD 90,000-102,000 annually) is competitive for Singapore's mid-level Salesforce market, particularly for contract positions. This range reflects the premium placed on dual BA/Testing skills and government project experience, positioning slightly above standard business analyst roles but below senior Salesforce architect positions.

Role Significance

Typically operates within 8-12 person agile teams including developers, product owners, and government stakeholders. As a dual-role professional, this position often serves as a key liaison between business and technical team members, requiring strong coordination and communication skills across diverse professional backgrounds.
This mid-level role carries significant strategic responsibility, serving as a critical bridge between government stakeholders and technical implementation teams. The position requires independent decision-making on business requirements and testing strategies, indicating substantial influence on project outcomes and organizational technology adoption.

Key Projects

Government digital service implementations focusing on citizen engagement and internal process optimization Salesforce platform migrations and integrations within secure government IT environments Compliance-driven testing initiatives ensuring adherence to Singapore's government technology standards Cross-agency Salesforce implementations requiring complex stakeholder management and requirement harmonization

Success Factors

Mastery of government compliance requirements and security protocols is essential for navigating Singapore's stringent public sector technology standards. Success requires understanding both technical implementation requirements and regulatory compliance frameworks that govern government IT projects. Exceptional stakeholder management capabilities are crucial given the complex decision-making structures in government organizations. The ability to facilitate consensus among diverse government stakeholders while maintaining project momentum determines project success and career advancement. Continuous learning and adaptation to evolving Salesforce technologies is vital as the platform rapidly introduces new features and capabilities. Professionals must balance staying current with emerging technologies while maintaining expertise in established government-approved solutions. Strong documentation and process adherence skills are critical for government projects where audit trails and compliance verification are mandatory. Success requires meticulous attention to detail and the ability to maintain comprehensive project documentation throughout the implementation lifecycle.

Market Demand

High demand driven by Singapore's government digital transformation initiatives and the scarcity of professionals with both Salesforce expertise and public sector experience. The dual BA/Testing skill requirement further constrains the talent pool, creating favorable conditions for qualified candidates.

Important Skills

Critical Skills

Salesforce platform expertise is fundamental as it represents the core technology stack for all project implementations. Deep understanding of Salesforce capabilities, limitations, and best practices directly impacts solution quality and project success, making this the most crucial technical competency for the role. Government compliance and security knowledge is essential given the regulatory environment and data sensitivity requirements. Understanding Singapore's government IT standards, security protocols, and compliance frameworks is mandatory for project approval and successful implementation. Agile methodology proficiency is critical as government organizations increasingly adopt agile delivery approaches for faster time-to-market and improved stakeholder engagement. Scrum certification requirements reflect the importance of structured agile practices in government project environments. Stakeholder management and communication skills are vital for navigating complex government decision-making structures and ensuring project alignment across multiple agencies and departments. The ability to translate technical concepts for non-technical government stakeholders determines project adoption and success.

Beneficial Skills

AWS and DevOps knowledge positions candidates for the growing trend toward cloud-native government implementations and automated deployment processes. As government organizations modernize their IT infrastructure, these skills become increasingly valuable for comprehensive solution delivery. UX/UI understanding enhances the candidate's ability to design user-centric government services that improve citizen experience and adoption rates. Government digital services increasingly focus on user experience as a key success metric, making these skills valuable for solution design. Design Thinking methodology knowledge aligns with modern government approaches to service design and citizen-centric solution development. This skill set enables more innovative and effective government service implementations. APEX coding capabilities provide technical depth that enables more sophisticated Salesforce customizations and integrations, particularly valuable for complex government requirements that may require custom development solutions.

Unique Aspects

The dual Business Analyst and Software Tester role structure is uncommon in the market, reflecting the organization's lean approach to project staffing and the candidate's opportunity to develop rare hybrid skills that command premium compensation.
Government project focus provides exposure to large-scale, high-impact implementations that serve millions of citizens, offering unique professional satisfaction and the opportunity to contribute to national digital infrastructure development.
The emphasis on security standards and compliance policies offers valuable experience in regulated environment implementations, skills that are increasingly valuable as private sector organizations face growing regulatory scrutiny.
Contract-based engagement provides flexibility and typically higher compensation rates while offering the opportunity to work on diverse government projects across different agencies and departments.

Career Growth

Progression to senior roles typically occurs within 2-3 years for high-performing professionals, with government project experience significantly accelerating advancement opportunities. The specialized nature of government Salesforce work creates clear pathways to leadership positions within 5-7 years.

Potential Next Roles

Senior Salesforce Solution Architect specializing in government implementations Government Technology Program Manager overseeing multiple Salesforce initiatives Salesforce Practice Lead within consulting firms focused on public sector clients Chief Business Analyst for large-scale government digital transformation programs

Company Overview

ELLIOTT MOSS CONSULTING PTE. LTD.

Elliott Moss Consulting PTE. LTD. operates as a specialized consulting firm in Singapore's competitive professional services market, focusing on technology implementation and business transformation services. The company appears to maintain strategic partnerships with government agencies, positioning itself as a trusted advisor for public sector digital initiatives.

As a boutique consulting firm, Elliott Moss Consulting likely competes by offering specialized expertise and personalized service delivery rather than large-scale resources. The company's focus on government projects suggests strong relationships within Singapore's public sector and deep understanding of local regulatory requirements.
The company's Singapore base positions it strategically within Southeast Asia's growing digital transformation market. Singapore serves as a regional hub for government technology initiatives, providing access to both local government contracts and regional expansion opportunities.
The consulting environment typically emphasizes client service excellence, professional development, and project-based work structures. Government consulting requires adherence to strict professional standards and often involves working within secure environments with clearance requirements.
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