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Scrum Master - Job Opportunity at Swisscom

Rotterdam, Netherlands
Full-time
Mid-level
Posted: July 25, 2025
Hybrid
€ 65,000 - € 75,000 per year

Benefits

Comprehensive relocation support including housing assistance and settling-in services for international talent, positioning this role as highly accessible for global professionals
Monthly telecommunications allowance of €200 providing significant value for digital professionals who require robust connectivity infrastructure
Health insurance contribution of €275 monthly, representing substantial healthcare cost offset in the Dutch market
Dedicated professional development investment with 5 paid training days annually plus access to enterprise learning platforms, ensuring continuous skill advancement
Home office allowance of €500 supporting hybrid work infrastructure and demonstrating commitment to flexible work arrangements
Premium office location in World Trade Center Rotterdam with convenient parking facilities, enhancing professional presence and daily convenience
International work-from-abroad policy allowing one month annually, providing exceptional flexibility for global professionals
Enhanced leave policy including 25 paid vacation days plus Dutch national holidays, exceeding standard European minimums
Comprehensive wellness package including gym membership, tax advisory services, and language courses supporting holistic professional development
Multi-cultural team events and community building initiatives fostering international collaboration and cultural exchange

Key Responsibilities

Lead agile transformation initiatives across two internationally distributed cloud infrastructure teams, directly impacting Swisscom's strategic cloud migration and DevOps platform evolution
Drive servant leadership practices that enable self-organizing teams to achieve peak performance in business-critical cloud networking and security processes
Orchestrate cross-functional collaboration between Product Owners and development teams to ensure seamless information flow and strategic alignment on cloud transformation objectives
Spearhead organizational transformation initiatives in partnership with Agile Coaches and Scrum Master Community, influencing enterprise-wide agile adoption and maturity
Eliminate systemic impediments and optimize workflow processes across geographically distributed teams spanning Netherlands, Latvia, and Switzerland
Facilitate continuous improvement through structured retrospectives and process innovation, driving measurable enhancements in team productivity and solution delivery quality
Enable digital integration by promoting advanced tooling and platforms that streamline communication and workflow efficiency across international boundaries
Coach and mentor team members in agile methodologies while fostering data-driven decision-making capabilities that directly contribute to business goal achievement

Requirements

Education

Degree (ETH/Uni/UAS/technical college/EFZ) in Computer Science, Telecommunications or related field

Experience

Experience in agile software development

Required Skills

In-depth Agile and Lean know-how (for example Scrum, Kanban, SAFe) Skills in facilitation, mentoring and coaching, as well as team development and conflict management Strong servant leadership attitude Results-Oriented Approach, demonstrating a strong ability to drive projects to completion and achieve goals effectively, balancing strategic vision with tactical execution Proactive, pragmatic problem-solving skills and decision-making ability Sense of entrepreneurial action, as well as ability to think in a networked way "cross-team alignment" Excellent communication and cooperation skills Outstanding listening skills combined with empathy and sensitivity to team dynamics, ensuring open and constructive dialogue that fosters collaboration and trust You have good English skills
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Sauge AI Market Intelligence

Industry Trends

Cloud transformation acceleration is driving unprecedented demand for skilled Scrum Masters who can navigate complex distributed team dynamics, particularly as organizations migrate from traditional infrastructure to cloud-native solutions. The integration of DevOps practices with agile methodologies has created a specialized niche requiring professionals who understand both software development lifecycles and infrastructure automation. International distributed team management has become a critical competency as companies leverage global talent pools while maintaining operational efficiency. The ability to coordinate across multiple time zones and cultural contexts while ensuring consistent agile practices represents a highly valued skill set in today's market. Scaled Agile Framework (SAFe) adoption is expanding rapidly in enterprise environments, creating demand for Scrum Masters who can operate effectively within larger organizational transformation initiatives. This trend reflects the evolution from team-level agile adoption to enterprise-wide agile transformation strategies.

Salary Evaluation

The offered salary range of €65,000-€75,000 is competitive for the Dutch market and reflects the specialized nature of managing distributed cloud transformation teams. This compensation aligns well with mid-level Scrum Master positions in major European tech hubs, particularly considering the comprehensive benefits package and international scope of responsibilities.

Role Significance

Managing two distinct teams with international distribution across three countries, likely encompassing 12-20 professionals including both internal employees and external contractors, requiring sophisticated coordination and leadership capabilities.
This is a strategically important mid-to-senior level position with significant organizational impact, requiring the ability to influence transformation initiatives beyond individual team boundaries. The role combines tactical team leadership with strategic organizational development responsibilities.

Key Projects

Cloud infrastructure migration initiatives involving complex multi-phase transformations from legacy systems to modern cloud-native architectures DevOps platform implementation and optimization projects that establish automated deployment pipelines and infrastructure-as-code practices Cross-functional collaboration initiatives that align cloud networking and security processes with business objectives and compliance requirements

Success Factors

Mastery of cross-cultural communication and virtual team leadership techniques that enable effective collaboration across diverse international teams operating in different time zones and cultural contexts Deep understanding of cloud infrastructure concepts combined with agile methodology expertise, allowing for informed facilitation of technical discussions and strategic decision-making processes Proven ability to navigate complex organizational dynamics and influence transformation initiatives at multiple levels, from individual team coaching to enterprise-wide process improvement Strong conflict resolution capabilities and emotional intelligence to manage the inevitable challenges that arise in distributed team environments with diverse stakeholder interests

Market Demand

High demand driven by cloud transformation initiatives and the critical shortage of experienced Scrum Masters capable of managing international distributed teams in complex technical environments.

Important Skills

Critical Skills

Servant leadership capabilities are essential for success in this role as they enable the collaborative approach necessary for distributed team management and organizational transformation. The ability to empower teams while providing guidance requires sophisticated interpersonal skills and emotional intelligence that directly impact team performance and project success. Cross-team alignment and networked thinking abilities are crucial for managing the complex interdependencies inherent in cloud transformation projects. These skills enable the identification of potential conflicts and opportunities for synergy across multiple workstreams and stakeholder groups. Advanced facilitation and conflict management skills are vital for maintaining productivity and collaboration in international distributed teams where cultural differences and communication challenges can create friction if not properly managed.

Beneficial Skills

Cloud infrastructure knowledge, while listed as 'nice to have,' provides significant advantage in understanding technical discussions and making informed decisions about process improvements and impediment resolution strategies Quality assurance experience enhances the ability to coach teams on best practices and establish effective definition-of-done criteria that ensure deliverable quality meets enterprise standards SAFe certification and experience would provide additional value given the enterprise scale of Swisscom's transformation initiatives and the trend toward scaled agile adoption in large organizations

Unique Aspects

International distributed team leadership across three countries with different employment structures (internal and external team members) provides exceptional experience in complex organizational dynamics
Direct involvement in business-critical cloud transformation initiatives for a major European telecommunications provider offers significant career value and industry exposure
Access to Swisscom's enterprise-level technology stack and transformation initiatives provides learning opportunities typically available only in large-scale technology organizations
Combination of servant leadership coaching responsibilities with strategic organizational transformation involvement creates a uniquely comprehensive professional development opportunity

Career Growth

Career progression typically occurs within 2-4 years given the strategic nature of this role and the valuable experience gained managing international distributed teams in cloud transformation contexts.

Potential Next Roles

Agile Coach positions focusing on enterprise-wide transformation initiatives and organizational change management Program Manager roles overseeing multiple cloud transformation workstreams and cross-functional delivery teams Product Owner positions leveraging deep understanding of agile processes and technical infrastructure requirements Delivery Manager or Engineering Manager roles in cloud-focused technology organizations

Company Overview

Swisscom

Swisscom represents Switzerland's dominant telecommunications and IT services provider with significant market influence and a strong reputation for innovation in digital transformation. The company's establishment of a dedicated DevOps center in Rotterdam demonstrates strategic commitment to international expansion and modern technology practices.

As Switzerland's leading telecom company, Swisscom holds a strong competitive position with substantial resources for technology investment and innovation initiatives, providing excellent stability and growth opportunities for professionals.
The Rotterdam DevOps center represents a strategic international expansion initiative, positioning professionals at the forefront of Swisscom's global technology operations and providing exposure to cutting-edge cloud transformation projects.
The emphasis on international collaboration, agile methodologies, and servant leadership principles suggests a progressive, employee-focused culture that values professional development and cross-cultural competency.
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