Security Supervisor - Job Opportunity at Museum of Fine Arts

Boston, US
Full-time
Mid-level
Posted: April 17, 2025
On-site
USD 60,008 per year

Benefits

Competitive hourly wage above industry average
First Aid and CPR certification training provided
Professional development opportunities
Museum industry experience
Union representation through Museum Independent Security Union

Key Responsibilities

Lead and manage security team operations ensuring artwork and facility protection
Conduct emergency response coordination and visitor safety management
Oversee security guard training and performance development
Manage security technology deployment and operational protocols
Ensure compliance with museum policies and union agreements
Coordinate with Command Center for facility-wide security operations
Handle visitor relations and conflict resolution

Requirements

Education

Bachelor's degree

Experience

Three to five years related experience

Required Skills

Excellent written and verbal communications skills Outstanding customer service skills Basic computer skills Physical capability for extended standing/walking Color vision and normal hearing Ability to write clear investigative reports Leadership and staff management experience Emergency response capabilities Conflict de-escalation skills

Certifications

First Aid Certification CPR Certification
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Sauge AI Market Intelligence

Industry Trends

Cultural institutions are increasingly prioritizing sophisticated security operations due to rising art market values and insurance requirements Integration of traditional security practices with modern technology systems is becoming standard in museum operations Growing emphasis on visitor experience management alongside security protocols reflects evolving museum priorities

Salary Evaluation

The offered salary of $60,008 annually is slightly below market average for museum security supervisors in major metropolitan areas, where similar roles typically range from $65,000-$80,000

Role Significance

Typically supervising 10-15 security officers per shift, with larger team oversight during special exhibitions or events
Mid-level management position with significant operational authority and direct impact on museum asset protection and visitor safety

Key Projects

Emergency response protocol development and implementation Security staff training and development programs Special exhibition security planning Technology integration initiatives for enhanced surveillance and monitoring

Success Factors

Strong balance of technical security expertise with people management skills Ability to maintain calm leadership during high-stress situations Excellence in both security protocols and visitor experience management Effective coordination between multiple stakeholders including management, staff, and visitors

Market Demand

Moderate to high demand, particularly in major cultural centers, with increasing emphasis on security professionals who can balance protection protocols with positive visitor experiences

Important Skills

Critical Skills

Security operations management in a cultural institution context Team leadership and staff development capabilities Emergency response coordination Customer service excellence in a security context

Beneficial Skills

Knowledge of art handling and protection Experience with modern security technologies Understanding of insurance and risk management Cultural institution operations familiarity

Unique Aspects

Combination of traditional security operations with fine art protection requirements
Balance of public-facing customer service with high-level security protocols
Union environment with structured operational guidelines
Integration with sophisticated museum operations systems

Career Growth

Typical progression to higher management roles within 3-5 years, depending on institutional size and structure

Potential Next Roles

Security Operations Manager Director of Protective Services Cultural Institution Safety Director Regional Security Manager

Company Overview

Museum of Fine Arts

The Museum of Fine Arts, Boston is one of the largest museums in the United States, housing a comprehensive collection requiring sophisticated security operations

Premier cultural institution with significant influence in the museum sector and strong reputation for professional operations
Major employer in Boston's cultural sector with substantial impact on regional museum security standards
Professional environment emphasizing both security excellence and visitor engagement, with strong union presence and established operational protocols
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