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Senior CRO and CX Manager - Job Opportunity at Quadient

Dublin, Ireland
Full-time
Senior
Posted: May 29, 2025
Hybrid
EUR 65,000 - 85,000 annually based on Dublin market rates for senior CRO and CX management roles in B2B e-commerce companies. The position's strategic importance and 7+ years experience requirement suggest compensation in the upper range, potentially reaching EUR 90,000+ with performance bonuses and comprehensive benefits package.

Benefits

Comprehensive mental health support through complimentary employee assistance program providing 24/7 professional counseling and wellness resources
Flexible hybrid work arrangement enabling optimal work-life integration with both remote and office-based collaboration
Global learning and development platform with 24/7 access to professional growth opportunities and skill enhancement programs
Inclusive community engagement through Empowered Communities and corporate philanthropy initiatives fostering professional networking and social impact
Competitive total rewards package encompassing wellness programs, work-life balance initiatives, and comprehensive compensation structure
Lucrative employee referral program with generous financial incentives for successful candidate recommendations

Key Responsibilities

Drive strategic e-commerce transformation by defining and implementing comprehensive UX and CRO strategies that directly impact customer acquisition, retention metrics, and lifetime value across multiple international markets
Lead conversion optimization initiatives across all digital touchpoints including website performance, email marketing campaigns, and advertising channels to maximize revenue generation and customer engagement
Execute advanced data analytics and customer behavior analysis to identify high-impact improvement opportunities and translate insights into actionable business strategies
Orchestrate sophisticated A/B and multivariate testing programs to optimize e-commerce asset performance and systematically improve conversion rates through evidence-based decision making
Conduct comprehensive customer research initiatives including surveys and feedback collection to generate strategic insights that inform executive-level business decisions
Foster cross-functional collaboration with Marketing, R&D, and IT departments to ensure seamless customer journey orchestration and optimal user experience delivery
Establish and monitor critical customer satisfaction metrics and KPIs while providing executive reporting on performance trends and strategic recommendations

Requirements

Education

Bachelor's degree in Business, Marketing, or a related field; Master's degree preferred

Experience

Proven 7+ years' experience in CX and CRO, ideally in an B2B e-commerce setting

Required Skills

Strong understanding of customer journey mapping and user experience (UX) principles Proficiency with CRO tools and platforms Strong understanding of customer segmentation, data analysis, and personalized marketing techniques Experience with CRM and E-commerce tools Strong analytical and problem-solving skills with the ability to interpret complex data and generate actionable insights Strong written and verbal communication skills
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Sauge AI Market Intelligence

Industry Trends

Digital transformation acceleration in B2B e-commerce is driving unprecedented demand for CRO and CX expertise as companies prioritize online revenue channels and customer experience optimization. Organizations are investing heavily in conversion optimization technologies and data-driven decision making to compete in increasingly crowded digital marketplaces. Customer experience differentiation has become the primary competitive advantage in B2B e-commerce, with companies recognizing that superior UX directly correlates with customer lifetime value, retention rates, and market share growth. This trend is creating premium opportunities for professionals who can demonstrate measurable impact on conversion metrics. Advanced analytics and personalization technologies are reshaping the CRO landscape, with machine learning, predictive analytics, and real-time customer behavior tracking becoming standard requirements. Professionals who can leverage these technologies to drive business outcomes are commanding significant market premiums.

Role Significance

Typically manages matrix relationships across marketing, IT, and R&D teams while potentially overseeing 2-4 junior CRO specialists or analysts. The role emphasizes collaborative leadership and influence rather than direct people management, focusing on driving results through cross-functional partnerships.
Senior individual contributor role with significant strategic influence and cross-functional leadership responsibilities. The position operates at a high level within the e-commerce organization, directly impacting revenue generation and customer experience outcomes with substantial autonomy in strategy development and execution.

Key Projects

Implementation of comprehensive customer journey optimization programs spanning multiple digital touchpoints and customer segments Development and execution of advanced A/B testing frameworks to systematically improve conversion rates across e-commerce platforms Integration of customer feedback systems and data analytics platforms to create actionable insights for business strategy Cross-functional collaboration initiatives to align marketing, technology, and customer experience strategies for maximum business impact

Success Factors

Demonstrated ability to translate complex customer data and behavior analytics into actionable business strategies that drive measurable improvements in conversion rates and customer lifetime value Strong collaborative leadership skills to effectively influence and coordinate cross-functional teams including marketing, IT, and R&D departments without direct authority Advanced proficiency in CRO tools, analytics platforms, and testing methodologies combined with the strategic thinking to prioritize high-impact optimization opportunities Excellent communication abilities to present complex analytical findings and strategic recommendations to executive stakeholders and drive organizational buy-in for CX initiatives

Market Demand

High demand driven by digital transformation priorities and the critical importance of conversion optimization in competitive B2B e-commerce markets. Dublin's status as a European tech hub creates strong competition for experienced CRO professionals.

Important Skills

Critical Skills

Advanced data analytics and customer behavior analysis capabilities are essential for identifying optimization opportunities and measuring the impact of CX initiatives. These skills directly correlate with the ability to drive measurable business results and justify strategic investments in customer experience improvements. Proficiency with CRO tools and testing platforms is fundamental for executing optimization strategies and demonstrating ROI. These technical capabilities enable the systematic approach to conversion improvement that modern B2B e-commerce requires. Cross-functional collaboration and influence skills are critical for success in this matrix-style role where results depend on effective partnership with marketing, IT, and R&D teams without direct authority over these functions.

Beneficial Skills

Machine learning and predictive analytics expertise would provide competitive advantage in developing sophisticated customer segmentation and personalization strategies Project management certification and agile methodology experience would enhance ability to coordinate complex cross-functional initiatives and deliver results efficiently International market experience and cultural awareness would be valuable given Quadient's global presence and multi-market e-commerce operations

Unique Aspects

Opportunity to drive e-commerce strategy for a global automation technology leader with established market presence and growth trajectory
Strategic role combining both CRO and CX responsibilities, providing comprehensive experience across the entire customer journey and conversion optimization spectrum
Access to advanced automation and digital transformation technologies that can be leveraged for innovative customer experience solutions
Hybrid work model offering optimal flexibility while maintaining collaborative team engagement and professional development opportunities

Career Growth

Progression to director-level roles typically occurs within 2-3 years with demonstrated success in driving measurable business outcomes. VP-level positions generally achievable within 4-5 years with consistent performance and expanded scope of responsibilities.

Potential Next Roles

Director of Customer Experience or E-commerce, overseeing broader customer strategy and larger teams VP of Digital Marketing or E-commerce Operations, expanding into comprehensive digital strategy leadership Chief Customer Officer or Chief Digital Officer roles in mid-sized organizations Senior consulting roles specializing in e-commerce transformation and customer experience optimization

Company Overview

Quadient

Quadient is an established global technology company specializing in business automation, digital transformation, and customer communications management solutions. The company serves businesses across multiple industries with a focus on secure and sustainable automation processes, positioning itself as a reliable partner for organizations undergoing digital transformation initiatives.

Strong market position as a recognized leader in business automation and customer communication solutions with significant global presence and established client relationships. The company demonstrates stability and growth potential through continued investment in digital transformation capabilities and e-commerce expansion.
Dublin office represents Quadient's strategic European operations hub, providing access to EU markets and talent while serving as a key location for the company's e-commerce and digital transformation initiatives. The location offers excellent opportunities for career growth within a global organization.
Progressive, people-focused culture emphasizing collaboration, innovation, and individual empowerment. The company's EPIC values (Empowerment, Passion, Inspiration, Community) and commitment to diversity and inclusion create an environment that supports professional development and meaningful career advancement.
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