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Senior Customer Service Representative - Job Opportunity at Trivium Packaging

Deventer, Netherlands
Full-time
Senior
Posted: January 23, 2025
On-site
EUR 45,000 - 60,000 per year based on location and seniority level

Benefits

Comprehensive development and training programs indicating investment in employee growth
Career advancement opportunities within a global multinational organization
Sustainability-focused work environment with top 1% EcoVadis platinum rating
Supportive and inclusive team culture
International exposure through virtual team collaboration

Key Responsibilities

Strategic management of end-to-end order-to-cash process impacting business efficiency
Lead stakeholder communication and relationship management across departments
Drive forecast accuracy and demand planning to optimize production efficiency
Oversee SAP system maintenance and price management
Coordinate cross-functional problem resolution between supply chain and customer needs
Manage customer data integrity and master data processes

Requirements

Education

Bachelor's degree or equivalent work experience

Experience

2-4 years in customer service or sales support role

Required Skills

Relationship management Stakeholder management Teamwork Excellence Passion English (C1 level) German (C1 level) MS Office proficiency SAP or equivalent ERP systems CRM (Sales Force) experience Organizational skills Problem solving skills Strong analytical skills Assertiveness Flexibility
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Sauge AI Market Intelligence

Industry Trends

Increasing focus on sustainable packaging solutions is driving industry transformation and creating new customer service complexities Digital transformation in manufacturing requiring enhanced ERP and CRM capabilities from service representatives Growing emphasis on data-driven decision making in customer service roles

Role Significance

Likely part of a 5-10 person customer service team within a larger commercial organization
Mid to senior-level position with significant impact on customer satisfaction and operational efficiency

Key Projects

ERP system optimization and process standardization Customer communication protocol development Forecast accuracy improvement initiatives Cross-functional workflow optimization

Success Factors

Strong technical aptitude with ERP systems combined with excellent interpersonal skills Ability to balance multiple stakeholder needs while maintaining efficiency Cultural awareness and language proficiency for international business environment Proactive problem-solving mindset with strong attention to detail

Market Demand

High demand due to manufacturing sector digitalization and growing focus on customer experience in B2B environments

Important Skills

Critical Skills

ERP systems expertise for efficient order processing Multilingual communication skills for international customer base Analytical capabilities for forecast accuracy improvement Stakeholder management across multiple departments

Beneficial Skills

Sustainability knowledge and passion Change management capabilities Project management skills Industry-specific technical knowledge

Unique Aspects

Platinum EcoVadis rating placing company in top 1% of sustainable businesses
Transformation journey focusing on operational excellence and sustainability
Strong emphasis on multilingual capabilities indicating true international operations

Career Growth

2-3 years in role before advancement opportunity, depending on performance and organizational growth

Potential Next Roles

Customer Service Team Lead Account Manager Operations Manager Supply Chain Coordinator

Company Overview

Trivium Packaging

Global leader in sustainable metal packaging with €3.0 billion annual revenue and 60+ locations worldwide

Major player in sustainable packaging industry with strong focus on innovation and environmental responsibility
Strategic location in Deventer serving European market with global connectivity
Results-driven, entrepreneurial environment with strong emphasis on sustainability and multicultural collaboration
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