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Senior Customer Services Manager - Job Opportunity at GE Aerospace

West Drayton, United Kingdom
Full-time
Senior
Posted: March 3, 2025
Remote
GBP 75,000 - 95,000 per year based on aerospace industry standards and location

Benefits

Comprehensive pension scheme with non-contributory employer support
Enhanced life assurance coverage demonstrating strong employee protection
Group income protection plan providing financial security
Premium private medical coverage reflecting healthcare focus
Flexible 26-day holiday allowance with buy/sell options
FlexChoice benefits platform offering customizable compensation packages

Key Responsibilities

Strategic customer relationship management and issue resolution across product portfolio
Technical domain leadership and regional product expertise development
Cross-functional collaboration and internal resource coordination
Policy influence and operational excellence implementation
Advanced manufacturing process optimization and technical problem-solving
Team leadership and project management for complex initiatives
Business solution development and stakeholder communication

Requirements

Education

Master's degree or equivalent experience

Experience

Significant experience in Services & Customer Service Management

Required Skills

Customer relationship management Technical product knowledge Cross-functional leadership Strategic problem-solving Project management Business communication Manufacturing process expertise

Certifications

Baseline Personnel Security Standard (BPSS) clearance
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Sauge AI Market Intelligence

Industry Trends

Aerospace services sector is experiencing significant digital transformation, requiring enhanced customer service capabilities and technical expertise Increasing focus on predictive maintenance and IoT integration in aerospace customer service Growing demand for integrated service solutions combining technical support with business intelligence

Role Significance

Likely managing a team of 5-8 direct reports with matrix responsibility across multiple service functions
Senior strategic position with significant influence on customer satisfaction and service delivery optimization

Key Projects

Service delivery optimization initiatives Customer satisfaction improvement programs Technical support process enhancement Cross-functional efficiency projects

Success Factors

Deep understanding of aerospace technical systems and service requirements Strong stakeholder management capabilities across multiple organizational levels Ability to balance technical expertise with business acumen Excellence in cross-cultural communication and relationship building

Market Demand

High demand with growing emphasis on technical service leadership roles in aerospace sector, particularly as manufacturers focus on service-based revenue streams

Important Skills

Critical Skills

Technical product expertise in aerospace systems Strategic customer relationship management Cross-functional leadership capabilities Complex problem-solving skills

Beneficial Skills

Digital transformation knowledge Predictive maintenance expertise Data analytics capabilities Change management experience

Unique Aspects

Combination of technical expertise with customer service leadership
Strategic influence on service delivery models
Cross-functional leadership in complex aerospace environment

Career Growth

Typical progression to director level within 3-5 years with demonstrated success in current role

Potential Next Roles

Director of Customer Services Head of Technical Operations Regional Service Director Global Product Support Leader

Company Overview

GE Aerospace

GE Aerospace represents a leading force in aircraft engine manufacturing and aerospace systems, with a strong focus on service-based business models

Top-tier aerospace manufacturer with significant market share in commercial and military sectors
Strategic UK location serving European market with significant global reach
Innovation-driven environment with strong emphasis on technical excellence and customer focus
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