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Senior Manager L&D Operations - Job Opportunity at Subway

Singapore, Singapore
Full-time
Senior
Posted: May 11, 2025
On-site
SGD 120,000 - 180,000 per year based on Singapore market rates for senior L&D roles in multinational QSR companies

Benefits

Comprehensive Medical and Life Insurance with competitive coverage levels
Pension Plan with CPF contributions
Performance-Based Bonus Structure
Education Support via Tuition Reimbursement Program
Flexible Holiday Package
Corporate Social Responsibility through Volunteering Programs
Professional Development Opportunities

Key Responsibilities

Lead regional operational excellence initiatives across multiple territories
Drive digital transformation and technical implementation projects
Develop and execute strategic learning programs to enhance franchise performance
Manage relationships with Master Franchisees and guide business growth
Oversee operational compliance and quality standards across the region
Design and implement training methodologies aligned with global strategy
Facilitate cross-functional collaboration between IT, Operations, and Marketing teams

Requirements

Education

Bachelor's degree in Learning and Development, Business or Communications or similar related field

Experience

5-8 years experience in L&D, Ops Management or related role in QSR, Hospitality or Retail industry

Required Skills

Strong understanding of franchise operations Digital transformation expertise Business development strategies Stakeholder management Project management Analytical and problem-solving abilities Multi-country operational experience Team collaboration Priority management

Certifications

Cert IV Train the Trainer WSQ Advanced Certificate in Training and Assessment (ACTA) WSQ Advanced Certificate in Learning and Performance Certificate in IT/Digital Technology
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Sauge AI Market Intelligence

Industry Trends

Quick service restaurants are undergoing rapid digital transformation, with increased focus on operational efficiency and customer experience technologies Asia-Pacific markets are seeing accelerated adoption of digital ordering and payment systems, requiring specialized training and development programs Multi-market franchise operations are becoming more complex, demanding standardized yet locally adaptable training solutions

Role Significance

Likely leading a team of 5-8 L&D specialists while coordinating with multiple franchise operations teams
Senior management position with regional influence and direct impact on franchise performance and operational excellence

Key Projects

Digital transformation of training delivery systems Franchise operational excellence programs Regional performance improvement initiatives Cross-market standardization projects

Success Factors

Strong understanding of Asian market dynamics and cultural nuances Ability to balance global standardization with local market needs Experience in digital learning technologies and implementation Track record of improving operational metrics through L&D initiatives

Market Demand

High demand position due to rapid QSR digital transformation and expansion in APAC region

Important Skills

Critical Skills

Digital learning platform expertise for modern training delivery Cross-cultural communication skills for regional effectiveness Change management capabilities for transformation initiatives

Beneficial Skills

Additional Asian language capabilities Experience with franchise performance metrics Knowledge of emerging EdTech trends

Unique Aspects

Role combines traditional L&D with digital transformation expertise
Regional scope provides exposure to diverse market conditions
Position influences both corporate and franchise operations

Career Growth

2-3 years in role before advancement opportunity, depending on business impact and regional expansion

Potential Next Roles

Regional Director of Operations Head of Learning & Development APAC Global L&D Strategy Director

Company Overview

Subway

Subway is the world's largest restaurant chain by number of locations, undergoing significant digital transformation and market repositioning

Leading QSR franchise operation with over 40,000 locations globally
Strong APAC presence with significant growth potential in emerging markets
Fast-paced, transformation-focused environment with emphasis on operational excellence and franchise success
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