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Senior Manager, Learning & Leadership Development - User Experience - Job Opportunity at YMCA of the USA

Chicago, USA
Full-time
Senior
Posted: February 9, 2025
Remote
USD 88,900 - 118,500 per year

Benefits

Comprehensive 403(b) retirement plan with both defined benefit and contribution components
Premium healthcare package including medical, dental, and vision coverage
Flexible remote work policy with technology stipend
Generous PTO policy aligned with nonprofit sector standards
Full life and disability insurance coverage

Key Responsibilities

Lead strategic UX optimization for national knowledge-sharing and learning platforms
Direct user research and testing initiatives to drive platform improvements
Manage cross-functional teams and vendor relationships for platform enhancement projects
Develop and implement continuous improvement strategies based on user analytics
Guide organizational change management for technology adoption

Requirements

Education

Bachelor's degree required, Master's preferred in UX Design, Graphic Design, Visual Communication, Information Sciences, or Human-Computer Interaction

Experience

Minimum three years of experience working in web or digital design, user research, and usability testing

Required Skills

Online community management Stakeholder management Agile project management Human-centered design process expertise Cross-functional team collaboration Microsoft Office suite proficiency Learning technology platform management Strong analytical and problem-solving capabilities Change management leadership Organizational and time management

Certifications

UX/UI certification (e.g., Nielsen Norman Group, Google UX Design Professional) preferred
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Sauge AI Market Intelligence

Industry Trends

Increasing integration of AI and machine learning in learning management systems Growing emphasis on data-driven UX design in nonprofit digital transformation Rising demand for seamless cross-platform learning experiences Shift towards community-driven knowledge sharing platforms

Salary Evaluation

The offered salary range is competitive for nonprofit sector UX leadership roles, though slightly below corporate equivalents which typically range from USD 120,000-160,000

Role Significance

Typically manages 3-5 direct reports with extended influence across multiple departments
Strategic leadership position with direct impact on organizational learning effectiveness and digital transformation initiatives

Key Projects

Learning platform modernization initiatives User experience optimization programs Digital community building and engagement strategies Analytics-driven platform enhancement projects

Success Factors

Strong balance of technical UX expertise and organizational change management skills Ability to translate user research into actionable platform improvements Experience with nonprofit sector digital transformation Proven track record in learning technology implementation

Market Demand

High demand with growing emphasis on digital transformation in nonprofit sector

Important Skills

Critical Skills

UX research and design expertise for learning platforms Change management and stakeholder engagement capabilities Data-driven decision making and analytics interpretation

Beneficial Skills

Nonprofit sector experience Learning technology platform expertise Community management skills

Unique Aspects

Rare opportunity to influence national-scale nonprofit digital learning infrastructure
Combination of technical UX leadership with social impact mission
Extensive remote work flexibility with national impact scope

Career Growth

Typical progression to director level within 2-3 years, executive positions possible within 4-5 years

Potential Next Roles

Director of Digital Learning Head of User Experience Chief Learning Officer Digital Transformation Leader

Company Overview

YMCA of the USA

YMCA of the USA serves as the national resource office for local YMCAs, supporting 2,700 locations across the country

Leading nonprofit organization in community development and social services sector
National organization with significant impact across all US regions
Mission-driven environment with emphasis on community impact and professional development
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