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Senior Manager, Product Experience Design and Digital - Job Opportunity at Visa

Toronto, Canada
Full-time
Senior
Posted: June 9, 2025
Hybrid
CAD 140,000 - CAD 180,000 annually, reflecting the premium compensation typical for senior consulting roles at tier-one financial services companies in Toronto's competitive market. This estimate accounts for Visa's market-leading position, the role's strategic importance, and the specialized expertise required in payments consulting.

Benefits

Hybrid work arrangement providing flexibility to balance office collaboration with remote productivity
Opportunity to work with a world-leading payments technology company processing over 259 billion transactions annually
Access to comprehensive consulting resources and cross-functional collaboration across global teams
Professional development through exposure to strategic consulting projects with Fortune 500 financial institutions
Career advancement opportunities within Visa's extensive global network and diverse business units

Key Responsibilities

Drive strategic consulting initiatives that directly impact Visa's largest North American issuers, generating measurable financial results and sustainable competitive advantages
Lead comprehensive digital transformation projects including customer experience assessments, product development, and program launches that reshape client business models
Develop innovative frameworks and solutions that address complex payment industry challenges, establishing Visa as the preferred strategic partner for major financial institutions
Execute high-impact customer acquisition and lifecycle optimization strategies that drive portfolio growth and enhance client profitability across digital and traditional channels
Build scalable consulting methodologies and best practice frameworks that can be deployed across VCA's global practice, multiplying impact across multiple client engagements
Cultivate strategic relationships with C-level executives at major issuers, acquirers, and merchants to identify multi-million dollar business opportunities
Deliver data-driven insights and recommendations by analyzing large industry datasets to uncover growth opportunities and competitive advantages for clients
Collaborate with cross-functional teams including sales, marketing, risk, and data science to leverage Visa's full ecosystem in delivering comprehensive client solutions

Requirements

Education

Bachelor Degree

Experience

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Required Skills

Experience at large management consulting firm or within digital agency Experience with design thinking/human-centered design methodologies Experience working with financial indicators to measure business performance Strong analytical skills, with demonstrated intellectual and analytical rigor Knowledge and understanding of banking operations and payments, including products and services, digital customer experience, marketing initiatives and card acquiring experience Excellent communication, story-telling, and presentation skills Technology mindset, curious, up-to-date with digital trends and applications Ability to effectively manipulate and analyze large data sets
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Sauge AI Market Intelligence

Industry Trends

The financial services industry is experiencing unprecedented digital transformation acceleration, with traditional banks investing heavily in customer experience design and digital payment solutions to compete with fintech disruptors. This trend has created massive demand for consultants who can bridge the gap between traditional banking operations and modern digital customer expectations. Open banking initiatives and regulatory changes across North America are forcing financial institutions to reimagine their product offerings and customer engagement strategies, creating substantial opportunities for specialized consulting services that can navigate both regulatory compliance and competitive positioning. The rise of embedded finance and API-driven payment solutions is reshaping how banks and merchants approach customer acquisition and retention, requiring sophisticated consulting expertise to help traditional players adapt their business models and technology infrastructure.

Role Significance

Individual contributor role reporting to Senior Director level, likely working within a team of 8-12 consulting professionals including junior consultants, analysts, and peer-level senior managers, with frequent collaboration across multiple cross-functional teams spanning sales, marketing, risk, and data science divisions.
This is a high-impact senior individual contributor role with significant strategic influence, positioned to directly shape consulting engagements worth millions of dollars and influence the direction of major financial institutions' digital strategies. The role combines deep subject matter expertise with client relationship management responsibilities typically associated with senior consulting positions.

Key Projects

Multi-million dollar digital transformation initiatives for major Canadian and US banks involving complete customer experience redesign and technology platform modernization Strategic market entry consulting for regional banks expanding into new digital payment products or geographic markets Comprehensive competitive analysis and positioning studies for credit card issuers facing fintech disruption Large-scale customer acquisition optimization programs involving both digital marketing and branch network strategies

Success Factors

Exceptional ability to translate complex technical payment concepts into actionable business strategies that resonate with C-level executives and drive measurable ROI improvements for client organizations Deep expertise in both traditional banking operations and emerging fintech trends, enabling credible consulting across the full spectrum of financial services transformation challenges Strong quantitative analysis capabilities combined with compelling storytelling skills to present data-driven insights in ways that influence major strategic decisions and secure multi-million dollar consulting engagements Proven track record in building lasting client relationships that generate repeat business and referrals, essential for success in Visa's relationship-driven consulting model

Market Demand

Exceptionally high demand driven by the convergence of digital transformation imperatives, regulatory pressures, and competitive threats from fintech companies forcing traditional financial institutions to seek specialized consulting expertise in payments and customer experience design.

Important Skills

Critical Skills

Design thinking and human-centered design methodologies are absolutely essential as financial institutions increasingly recognize that customer experience differentiation is the primary battleground against fintech competitors, making these skills the foundation for successful consulting engagements Deep understanding of banking operations and payment systems is critical because clients expect consultants to quickly grasp complex operational challenges and regulatory requirements without extensive knowledge transfer, enabling faster project delivery and higher client satisfaction Advanced data analysis capabilities are fundamental to the role as Visa's competitive advantage lies in its ability to derive actionable insights from massive transaction datasets, requiring consultants who can manipulate and interpret complex data to generate meaningful client recommendations

Beneficial Skills

Experience with agile methodology and product management frameworks is increasingly valuable as banks adopt more iterative development approaches for digital products, allowing consultants to better support client transformation initiatives Knowledge of regulatory compliance frameworks including PCI DSS, PSD2, and emerging open banking regulations provides significant value-add capability for consulting engagements involving regulatory change management Familiarity with cloud computing platforms and API integration concepts enables more effective collaboration with client technology teams and supports consulting recommendations involving digital infrastructure modernization

Unique Aspects

This role offers the rare combination of working within a technology company while practicing management consulting, providing exposure to both cutting-edge payment technologies and traditional strategic consulting methodologies
Access to Visa's proprietary transaction data and market intelligence provides consultants with insights unavailable to traditional consulting firms, creating significant competitive advantages in client engagements
The position bridges multiple disciplines including design thinking, financial analysis, and technology strategy, offering exceptional breadth of experience that is highly valued in the evolving payments industry
Direct exposure to North America's largest financial institutions through consulting engagements provides unparalleled networking opportunities and industry visibility

Career Growth

Typically 3-5 years to advance to senior director level within Visa's organization, or 2-3 years to transition to VP-level roles at client organizations, depending on performance and business development success

Potential Next Roles

Senior Director or Director level positions within Visa Consulting and Analytics, leading larger consulting practices and managing teams of senior consultants across multiple client portfolios Vice President of Strategy or Head of Digital Transformation roles at major financial institutions, leveraging consulting experience to drive internal strategic initiatives Partner-track positions at tier-one management consulting firms specializing in financial services, or Principal roles at specialized fintech consulting boutiques

Company Overview

Visa

Visa operates as the world's dominant payment network infrastructure company, processing over 259 billion transactions annually across more than 200 countries and territories. The company's Consulting and Analytics division represents a strategic growth area, leveraging Visa's unparalleled transaction data and market position to provide high-value advisory services to financial institutions and merchants.

Visa maintains an unassailable market leadership position in global payment processing, with its consulting arm uniquely positioned to offer insights backed by the world's largest payment dataset and deepest industry relationships with banks, merchants, and financial institutions worldwide.
Toronto represents a critical hub for Visa's North American operations, serving as the primary center for Canadian market strategy and a key location for cross-border initiatives involving US-Canada payment flows, making this role strategically important for regional market development.
Visa's culture emphasizes innovation, collaboration, and purpose-driven impact, with the consulting division specifically fostering an entrepreneurial environment where senior professionals have significant autonomy to develop client relationships and drive business development while being supported by world-class resources and global expertise.
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